Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
Joshua came early and took care of my issue within five minutes!!!
Hello Michelle, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jennifer
Service was restored within 24 hours or reported outage. The technician was on time and repair work was completed quickly.
Hello William, Thank you for taking the time to share your experience. We're pleased to hear that your service was restored within 24 hours of the reported outage and that the technician arrived on time and completed the repair efficiently. We appreciate your trust in Brightspeed. -Jolly
Benjamin came, troubleshot, and fixed the problem in no tome at all!
Hello Ken, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Jennifer
Nickolas was a great help both times, very professional, nice and considerate. Very happy to have him come back and help set up everything again. 5 of 5 service, guy deserves a raise
Hello Jordan, Thank you for your amazing feedback! We're thrilled to hear that Nickolas was able to provide such exceptional service on both visits. His professionalism, kindness, and consideration are exactly the qualities we strive to deliver to every customer, and we're delighted he was able to help get everything set up again for you. - Wayne
An A for my service person. A D for Brightspeed for on going issues.
Hello Gary, Thank you for your feedback and for being a valued Brightspeed customer. We appreciate your kind words about our representative and apologize for the ongoing issues. Please reach out to us via our official Brightspeed Facebook page if we can assist further: https://www.facebook.com/gobrightspeed. -Ranil
This has been a smooth experience the entire way. Hesston, who installed/set up everything in my home was 100/10! Extremely helpful and patient, even with answering questions from my elderly mother.
Hello Sara, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and delighted to know we were able to provide a great experience. We will continue striving to deliver professional, attentive service that listens to your needs and provides the support you deserve. Your feedback means a great deal to our team. - Ceasar
Constant outages of a day or longer week or two. Extremely unreliable no matter the type of internet you use from this company. You would be better off going with another company. Customer service is non existent at best. Going on the third day during this outage without any answers last week was out for a day and a half.
Hello Phillip, We’re sorry to hear about your experience and understand your frustration. We know how disruptive recurring outages can be, especially when they last for an extended period of time and you’re unable to get the information you need. We’d like the opportunity to help make things right and take a closer look at your situation. Please send us a private message through our official Brightspeed Facebook page: https://www.facebook.com/gobrightspeed. Thank you for bringing this to our attention. -KC
First time i tried to sign up with Brighrsoeed several months ago, my order fell through cracks and salesperson did not follow through with me. Last time, several weeks ago, Jack ftom Utah stopped by and he saw my installation through but not without cancelled appts, incomplete install, several times of waiting and no shows. Finally, yesterday Everette, technician stuck with it and found issue, up and running now. I did get email saying I will get $20 credit on first bill. Nice but did not compensate frustration through this process. I hope service is worth this frustration
Hi Pat, Thank you for your feedback and for choosing Brightspeed. We're sorry to hear about the delays, missed appointments, and frustration you experienced during your installation process. We're glad Everette was able to resolve the issue and get your service up and running. We appreciate your feedback and are always looking for ways to improve. If you'd like to share more about your experience, please message us on our official Facebook page: https://www.facebook.com/gobrightspeed. -Elijah I.
Only thing I would say is they need to make their vehicles instead of having random personal looking cars drive into yards and driveways, other than that smooth & fast installation.
Hello Thomas, Thank you for taking the time to share your feedback. We're glad to hear your installation experience was smooth and completed quickly. We also appreciate your comments regarding our technicians' vehicles and understand how unmarked or personal-looking vehicles arriving at a residence can be concerning. Your feedback is valuable, and we'll be sure to share it with the appropriate team. Thank you for choosing Brightspeed and allowing us to support your connectivity needs! - Alma Mae
Hello Jimmy, We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences. -Jeiza
Hi Budeck, Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you. - Joanna
Mike was on time and set up our service with no issues. He was professional and extremely helpful!
Hello Mark, Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. - Maricar
The installation was quick. The installer was professional and very nice and neat.
Hello Tammy, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Maricar
Hello Michael, Thank you for sharing your experience with us. We're delighted to hear that our technician was able to get everything set up quickly and efficiently. We truly appreciate your trust in Brightspeed and thank you for choosing us for your service needs. -Ranil
I would give negative 5 stars if that was possible. Actually the worst company ever. We have been trying to get Wi-Fi installed at our house for over a month. My fiancé has scheduled FIVE different appointments with them for it to be set up. Literally took PTO to be there for these appointments and no one has ever shown up. They give us some terrible excuse every single time. I would never recommend this company to anyone.
Hello Meredith, We’re sorry to hear about your experience and understand your frustration. We’d like the opportunity to help make things right. Please send us a private message through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed. - Allen
The response was extremely prompt. The service technician was courteous and thorough. Very happy with the service. Thank you.
Hello Julie, Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our service. It's wonderful to know that our team responded promptly and that the service technician was courteous, thorough, and able to meet your expectations. We truly appreciate your kind words and will be sure to share your feedback with the technician and their leadership team. Thank you for choosing Brightspeed. We value your business and are grateful for the opportunity to serve you. Please don't hesitate to reach out if there's anything else we can assist you with in the future. -Angelica
The technician was kind and courteous. He had to trouble shoot the router and was able to fix the problem.
Hello, Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience. -Joel
Terrible experience. Wifi doesn't work as it is advertised and customer service is clueless. holds me on the phone for way too long without any idea of what to do. I do not recommend using this company.
Hello Jeremy, Thank you for contacting Brightspeed. We sincerely apologize for the experience you've had and understand how frustrating it can be when your WiFi service does not perform as expected. We also recognize how disappointing it is to spend a significant amount of time on the phone without receiving the support or resolution you were looking for. We understand how disappointing experiences like this can be and apologize for any frustration caused. Your feedback is important to us, and we'd appreciate the opportunity to review your concerns further and work toward a resolution. Please send us a private message through our official Brightspeed Facebook page so we can assist further: ttps://www.facebook.com/gobrightspeed. We appreciate you bringing this matter to our attention and look forward to assisting you. -Angelica
Gary Installed my fiberoptics and he was courteous, respectful and answered all my questions about my new service, he went the extra step and helped me get my phone connected as well. He worked hard and efficiently to get the job done. Made sure all the televisions 📺 were setup . He assisted me with getting my phone connected, as well. I give the whole experience a 10++++
Hello Kathy, Thank you for your kind feedback! We're delighted to hear that Gary provided courteous and professional service, answered all your questions, and went above and beyond to help with your phone and TV setup. We appreciate you choosing Brightspeed and are grateful for your perfect 10 rating! -Ranil
Maya the technician was very informative and helpful.
Hello Thomas, We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs. -Mary
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