Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
The tech was very kind, respectful, looked us in the eye and made the transition easy and pleasant. I Hope the company continues to hire these kind of guys!
Reply from Brightspeed2026-08-05
Hello Sheila,
Thank you for taking the time to share your experience. We’re delighted to hear that our technician was kind, respectful, and made your transition smooth and pleasant. Your recognition means a great deal to us, and we appreciate you choosing Brightspeed. We’ll be sure to share your feedback with our team.
-Jolly
S
Scott H · 1 review · Experienced 2026-08-05 ·
★★★★★
Best service form top down
Great salesman (Mark) awesome to work with and made sure everything was met as promised and on top of it. Installers (Marcello) hands down best customer service I’ve ever had. Neat, clean, polite, personable. In and out. Perfect from top to bottom.
Reply from Brightspeed2026-08-05
Hi Scott,
Thank you for your amazing feedback! We're thrilled to hear that both Mark and Marcello provided such an exceptional experience. We take great pride in delivering on our promises and providing outstanding customer service, so it's wonderful to know they exceeded your expectations. Thank you for choosing Brightspeed, and we truly appreciate your support!
-Elijah I.
E
Emily · 1 review · Experienced 2026-08-05 ·
★★★★★
Great customer service!
Communication from the customer service rep and the installation tech was great in helping us set up service.
Reply from Brightspeed2026-08-05
Hello Emily,
Thank you for taking the time to share your feedback. We’re delighted to hear that our customer service representative and installation technician provided great communication and support throughout the setup process. We appreciate your trust in Brightspeed and are glad we could help make your service installation a positive experience.
-Jolly
C
Courtney · 1 review · Experienced 2026-08-05 ·
★★★★★
Low price, high standards, the best!
Lost connection late in the evening. Followed troubleshooting prompts in the app this morning, which didn’t work, so it connected me to a live agent. The agent tried a few things and then needed to send out a tech. Scheduled the tech within 2 hours of the phone call, the tech (Brandon) was there in an hour. Our line was dead all the way up the road. He had a new line run and our internet running within 30 minutes of arrival. From start to resolution, our repair time was 2 hours. In their field, that is unheard of. Everyone was polite and efficient. Because of their low price, I had low expectations, but they really are the best deal and service I’ve ever seen!
Reply from Brightspeed2026-08-05
Hello Courtney,
Thank you for sharing your experience. We sincerely apologize for the unexpected loss of service and understand how disruptive that can be. We're delighted to hear that, after troubleshooting through the app, our support team was able to quickly arrange a technician visit and that Brandon resolved the line issue so efficiently.
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed. It's especially rewarding to know that our team's prompt response, professionalism, and quick 2-hour resolution made such a positive impression. Your kind words mean a great deal to us!
- Richard
The tech was very polite & explained every thing very well & made sure I understood.
Reply from Brightspeed2026-08-05
Hello Joyce,
Thank you for your kind words and support. Reviews like yours motivate us to continue delivering great experiences for our customers. We will continue striving to provide professional, knowledgeable, and reliable service to ensure your concerns are resolved as quickly and efficiently as possible. Your feedback means a great deal to our team.
- Ceasar
C
Christina · 1 review · Experienced 2026-08-05 ·
★★★★★
They were so quick! And so nice!
From the customer service call to the reconnect, everything was handled with care and quick response. I appreciate everyone’s help in getting us reconnected so fast. Very nice employees!
Reply from Brightspeed2026-08-05
Hello Christina,
Thank you for taking the time to share your experience. We're delighted to hear that our customer service and technical teams were able to assist you promptly and get your services reconnected quickly. Providing responsive, caring support is extremely important to us, and we're glad our team made the process smooth and positive for you.
Your kind words about our employees are truly appreciated and will be shared with the team. Feedback like yours encourages us to continue delivering the high level of service our customers deserve. Thank you for your support and for being a valued customer!
-Jeiza
B
Brian cox · 2 reviews · Experienced 2026-08-05 ·
★★★★★
The technicians were on time and…
The technicians were on time and completed their work within the established time frame. They were polite, knowledgeable, great at troubleshooting the issues they encountered, and solved every issue. They not only verified one line was working properly, but they went beyond there requirements to ensure everything, every linear worked.
Reply from Brightspeed2026-08-05
Hello Brian,
Thank you so much for taking the time to share your experience. It’s wonderful to hear that our technicians arrived on time, completed the work within the expected timeframe, and provided such exceptional service throughout the visit.
We truly appreciate your recognition of their professionalism, technical expertise, and dedication to resolving every issue they encountered. We're especially pleased to know they went above and beyond by thoroughly verifying that all of your lines were working properly, not just the one originally reported. Your kind words about their politeness, troubleshooting skills, and commitment to ensuring everything was fully operational mean a great deal.
Thank you for choosing Brightspeed. We value your feedback and will be happy to share your compliments with the technicians and their leadership team for a job well done.
-Angelica
The technician Milian was kind, educating on the service he was installing, and how it would service my me as a customer. I was thankful that he was diligent on letting me know where he was at and what the process was on him setting up the fiber line. His constant care was on the service he was providing me today. Thank you
Reply from Brightspeed2026-08-05
Hello Lindsie,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Amy
S
Scott McClellan · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Mackenzie was great
Mackenzie was great. Explained exactly what he was going to do and was in and out within 1.5 hrs.
Very friendly and explained the Brightspeed apps clearly.
Our internet is so much faster now and cheaper! I hope this puts Spectrum out of business.Thank you!
Reply from Brightspeed2026-08-05
Hello Scott,
Thank you for your kind feedback! We're thrilled to hear Mackenzie provided friendly, efficient service and clearly explained everything along the way. We're glad you're enjoying faster internet and greater savings. We truly appreciate your support and thank you for choosing Brightspeed!
-Ranil
B
Bryan Bunn · 1 review · Experienced 2026-08-05 ·
★★★★★
Technician was great
Technician was great. On time. Waited for me when i was late. Helpful with choosing appropriate location for placement
Reply from Brightspeed2026-08-05
Hello Bryan,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that your technician provided such excellent service. It's wonderful to know they arrived on time, patiently waited for you when you were delayed, and helped you choose the most suitable location for the equipment installation.
We truly appreciate your kind words and are grateful for the opportunity to serve you. Feedback like yours helps us recognize team members who go above and beyond to ensure a positive customer experience.
Thank you for choosing Brightspeed! We appreciate your trust in us and look forward to serving you in the future.
-Angelica
What made the experience great was the service tech named anthony.. Not only did he clearly explain what was going on. But he also placed the line that still needs to be buried. Where it needs to be buried, So there's not gonna be any confusion. I mean, Anthony just went above and beyond, and I'm extremely happy with him. And therefore bright speed
Reply from Brightspeed2026-08-05
Hello Brandt,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Jennifer
Often times it does not connect and itis very slow. I get messages to put wifi on but I never turned it off. Not worth $30 a month for sure.
Thank you.
Reply from Brightspeed2026-08-05
Hi Kathleen,
Thank you for taking the time to share your feedback. We’re sorry your experience did not meet expectations and would like the chance to help resolve your concerns.
Please reach out through our official Brightspeed Facebook page
https://www.facebook.com/gobrightspeed.
- Joanna
Well, my Internet had been down for 3 weeks as a result of the car vs cable box that shut down the larger service area . My technician was the first one in your company to tell me what actually happened. I figured I waited too long to make a payment and that my service had been shut off. Other than that , I believe you mentioned giving me a service adjustment for the 3 weeks of missed services which Will be greatly appreciated.
Reply from Brightspeed2026-08-05
Hello Samantha,
Thank you for sharing your experience with us. We're glad your technician was able to provide clarity about the outage and keep you informed. We appreciate your patience during this time. Thank you for your trust and for giving us the opportunity to serve you.
-KC
R
Ronald Catone · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Christopher was very good
Christopher was very good. He knew the problem and where it was and was finished in about an hour and a half
Reply from Brightspeed2026-08-05
Hi Ronald,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
- Joanna
G
Gary Fletcher · 1 review · Experienced 2026-08-05 ·
★★★★★
The installation took 4 visits due to…
The installation took 4 visits due to no coordination between the various employees, contractors, schedulers, etc. Customer service is abysmal. A combination of automated scheduling and live agent customer service that operates independently resulted in my account being put on hold yet I still received texts saying my installation was moving forward. Waited around all morning but no one showed up. The final technician who came on the fourth visit was wonderful and the installation went well. However, my bill continues to reflect charges for a service that was not installed since it wasn't needed but I have not been able through customer service to have it removed.
Reply from Brightspeed2026-08-05
Hello Gary,
Thank you for your review and for being a Brightspeed customer. If there’s anything we can improve or assist with, please feel free to reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed.
- Richard
M
Margaret · 1 review · Experienced 2026-08-05 ·
★★★★★
The Technician Bradford
The Technician Bradford, was exceptionally efficient. He explained everything, where even I understood!
Did an effective job, cleaned up after himself. I was most pleased with the Installers' Attitude, Ability and Speed of installation! Thanks for the speedy Appointment and Service.
You've got a valuable employee there. Treat him well.
Reply from Brightspeed2026-08-05
Hello Margaret,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Richard
Hello Harley,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Amy
J
Jim Muldoon · 4 reviews · Experienced 2026-08-05 ·
★★★★★
Internet
I realized that my internet was down yesterday. I called customer service and they scheduled a technician for today. The technician was scheduled to be here in 1 and 3, and he was here actually at noon. After 2 and 1/2 hours I have internet back!
Reply from Brightspeed2026-08-05
Hello Jim,
We're happy to hear your service was restored and that the technician arrived ahead of schedule. We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
-Kristine
C
Charlie Sansom · 1 review · Experienced 2026-06-19 ·
★★★★★
Took several weeks to restore service & fails often
Took several weeks to restore service. Lasted about one week & stopped with first raindrop 2 weeks ago. 2 calls in to problem resolution dept but no return calls. Was told that last repair was “permanent fix” to a recurring problem. At best, service has stopped monthly with never less than a week for restoration. The message it sends is that brightspeed is getting out of the dsL business. I’m pleading for a reason I shoukd not go with another ISP
Reply from Brightspeed2026-08-05
Hello Charlie,
We're sorry to hear this and appreciate you bringing it to our attention. We'd like the opportunity to look into this with you. Please contact us through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed.
-Jennifer
