Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
Well to tell you the truth for over 2 weeks I had a very bad experience especially after being a faithful customer since 2019 but in the end brightspeed made it right your customer service was wonderf
Well to tell you the truth, I lost internet on July 19th, and was given an appointment for July 28th with a tech worker to come and fix it. The tech worker never showed I stayed all day waiting from 8:00 a.m. till 6:00 p.m. until I found out he wasn't coming. They gave me a new appointment for July 31st. I waited all day again from 8:00 a.m. to 6:00 p.m. no show no worker. I was starting to become agitated. So then I got another appointment for August 1st and once again no show but that appointment after waiting all day. Next appointment August 5th and guess what my worker showed up his name was John and he was wonderful he was thorough polite respectful couldn't have got a better worker. He set me up my internet is back on and it's great! In the future please don't make people wait for a technician and cancel, maybe once is acceptable but not three or four times in a row. I have been a faithful customer since 2019. I pay my bill on time every month and I could not understand what was going on. It's all good I don't want to leave as a customer, y'all have been a great company to me. I called the office this morning to see about a credit everybody was wonderful there they took care of me and I'm glad to be up and running with my internet again I hope you all have a great day I talked to a man this morning his name was Rictner, I hope I spelled his name correctly because he was great you should give him a raise he took care of me and made sure I was happy before we ended our call thank you and have a blessed day
Reply from Brightspeed2026-08-06
Hello Pamela,
Thank you for sharing your experience and for being such a loyal Brightspeed customer since 2019. We sincerely apologize for the missed appointments and frustration you experienced. We're glad John was able to restore your service and that Rictner provided excellent support in resolving your concerns. Your feedback is greatly appreciated, and we’ll be sure to share your kind words. Thank you for being a valued Brightspeed customer. We appreciate your trust in us and look forward to continuing to serve you.
-KC
Contact was very accessible and Angel was very nice and knowledgeable without being annoying.
Technicians came very promptly and problem resolve very fast and friendly.
Thanks
Reply from Brightspeed2026-08-06
Hello Regena,
Thank you for taking the time to share your experience. We're delighted to hear that Angel was accessible, friendly, and knowledgeable, and that our technicians arrived promptly and resolved the issue quickly and professionally. We truly appreciate your feedback and thank you for choosing Brightspeed.
-Jolly
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Marcia Long · 1 review · Experienced 2026-08-06 ·
★★★★★
We have had poor service for several…
We have had poor service for several months. We received a new modem but that didn’t help. This last outage has been constant. When we call for service they tell us we have an area outage. It should be repaired by tomorrow. Them we will be back to spotty service. Very poor since Brightspeed took over verizon
Reply from Brightspeed2026-08-06
Hello Marcia,
Thank you for sharing your feedback. We’re sorry your experience did not meet expectations and would like to help. Please send us a private message through our official Brightspeed Facebook page https://bit.ly/45i7G9f.
-Maricar
Both the installers where very…Professional and courtesy to me.Made everthing very simple fir me to understand. Set up wifi step by step with me.
Both the installers where very professional and courtesy. Went through everything step by step. Made it very simple for me to understand my WIFI.
Both installers where on time.
This is definitely the best exspeirence I ever had with installerss and the company in 25 years.Will definitely tell friends, family and neighbors about Brightspeed. Great Job!
Reply from Brightspeed2026-08-06
Hello Jamie,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Jennifer
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Madison Mazingo · 1 review · Experienced 2026-08-06 ·
★★★★★
Quick and thorough installation.
The gentleman who performed the installation did so very quickly and thoroughly. He was very kind and overall it was just a nice interaction. The internet is working very well and it appears to be fast, which we love.
Reply from Brightspeed2026-08-06
Hello Madison,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
-Maricar
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Jason Johanknecht · 1 review · Experienced 2026-08-06 ·
★★★★★
Installer worked through a difficult install as true professional
Installer had a snag with the wrong address in his system for the install, but worked tirelessly to get the account fixed and services working today. Kevin rocked it and kept cool.
Reply from Brightspeed2026-08-06
Hello Jason,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Maricar
c
customer · 10 reviews · Experienced 2026-08-06 ·
★★★★★
Great Service today!
Sent a technician out the same day I called. Phone line fixed quickly. Theodore,the technician, was efficient and informative. Great job!
Reply from Brightspeed2026-08-06
Hello,
Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Quennee
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Julius Williams · 17 reviews · Experienced 2026-08-06 ·
★★★★★
Install was swift and my technician was…
Install was swift and my technician was polite and courteous.
Reply from Brightspeed2026-08-06
Hello Julius,
Thank you for your review and for sharing your positive experience. Your feedback means a great deal to our team.
-Joie
Tony and Nedlin were amazing and explained everything clearly. The technicians were in and out quick. All very polite.
Reply from Brightspeed2026-08-06
Hello Teena,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Jennifer
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Candi · 6 reviews · Experienced 2026-08-06 ·
★★★★★
Great service
Cameron was great! He explained what he was going to do, was quick and efficient and made sure everything worked.
Reply from Brightspeed2026-08-06
Hello Candi,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- JC
I called with an unknown problem with my internet at my apartment building. Brightspeed came out the same day. Some plumbing repair people cut the line in two places while digging. The Brightspeed technician handled the issue with the plumbing company and laid a temporary line for the building, restoring the service quickly.
Reply from Brightspeed2026-08-06
Hello Peggy,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
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Linda Thomas · 4 reviews · Verified · Experienced 2026-08-06 ·
★★★★★
We are thoroughly enjoying Brightspeed…
We are thoroughly enjoying Brightspeed because after 30+ years we finally can enjoy our internet throughout the entire house.
Reply from Brightspeed2026-08-06
Hello Linda,
Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Quennee
S
Sherry Russell · 1 review · Experienced 2026-08-04 ·
★★★★★
I want to personally thank the bright…
I want to personally thank the bright speed hospice team that made my mom comfortable in her last days of life at Chambersburg Nursing And Rehabilitation Center and also thanks for the bouquet
Reply from Brightspeed2026-08-07
Hello Sherry,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
Scott was knowledgeable and personable. He was patient and completed the job thoroughly.
Reply from Brightspeed2026-08-05
Hello Razzledazzle,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Amy
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Carrie Senn · 1 review · Experienced 2026-08-05 ·
★★★★★
tech did a great job!
Reply from Brightspeed2026-08-05
Hello Carrie,
Thank you for sharing that feedback! We're delighted to hear the technician did a great job. We truly appreciate you taking the time to let us know, and we'll be sure to pass along your kind words.
- Daniella
My tech Louis was the best and very friendly, he showed and broke everything down to me a resolved all issues with the service he even fixed my app. From now on any future problems I only want this tech to come back to fix service if these problem with the service occur again
Reply from Brightspeed2026-08-05
Hello Shadea,
Thank you for taking the time to share your experience with us. We're delighted to hear that Louis provided such outstanding service. His friendly approach, clear explanations, and dedication to resolving all of your service concerns, including assisting with your app, truly reflect the level of support we strive to deliver.
We greatly appreciate your kind words and will be sure to recognize Louis for his excellent work. We're thrilled that he made such a positive impression, and we'll note your preference for Louis to assist with any future service-related issues whenever possible. Thank you for your support and for being a valued customer.
-Jeiza
I cannot see any difference in Brightspeed an what I had before. What I don't understand is why that cable has laid in my yard since 20 July. and yet has to be buried. That is why I canceled getting Brightspeed before because I had appointment and they didn't show up for several days after the appointment
Reply from Brightspeed2026-08-05
Hello Bill,
Thank you for your feedback and for choosing Brightspeed. We are always looking for ways to improve and would be happy to help if needed. If you’d like to provide us more feedback, please message us on our official Facebook page https://www.facebook.com/gobrightspeed.
-Amy
I NEEDED A TECHNICIAN TO FIX MY LANDLINE TELEPHONE ANSWERING SERVICE
I NEEDED A TECHNICIAN TO FIX MY LAND LINE TELEPHONE SO IT WOULD WORK. i HAVE AN ANSWERING SERVICE AND IT DOES NOT RELAY THE MESSAGE IF SOMEONE CALLS . i NEED AN TECNICIAN TO COME TO MY HOUSE AND SEE WHAT CAN BE DONE. i WAS TOLD AT THE TIME OF THE INSTALLATION OF THE FIBER INTERNET THAT THEY WOULD MAKE SURE ALL THINGS WERE OPERATING PROPERLY --all things are not operating properly- as my answering service is not working on my land line telephone in my kitchen.(" Please let me know what you are able to do about this upgrade and problem. It is very frustating that my telephone land line is not working!")
Reply from Brightspeed2026-08-05
Hello Mabel,
Thank you for taking the time to share your feedback. We’re sorry your experience
did not meet expectations and would like the chance to help resolve your concerns.
Please reach out through our official Brightspeed Facebook page https://bit.ly/3I6NSK2.
- Daniella
The technician was prompt and on time. From wiring the house to helping me with the bright speed app. He was great! Answered all my questions and was genuine about it! It was such a smooth transition all of my devices immediately hooked up ! 10 stars !
Reply from Brightspeed2026-08-05
Hello Janet,
Thank you for your review and for taking the time to share your experience. We're thrilled to hear that your technician provided prompt, professional service and made the entire installation process smooth and stress-free. It's wonderful to know that he took the time to answer all of your questions, assisted you with the Brightspeed app, and ensured all of your devices connected successfully right away.
Your kind words and detailed feedback mean a great deal to our team. We're delighted that your transition to the service went so smoothly, and we truly appreciate your "10 stars" rating! Thank you for choosing Brightspeed and for being a valued customer.
-Jeiza
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James Wejsa · 6 reviews · Experienced 2026-08-03 ·
★★★★★
Kevin did a great job
Kevin did a great job. Was on time. Worked hard and did a nice installation job, to include having to run cable under the home in a crawl space. He made sure everything was working correctly before he finished. Computer is running at the speed of light now. Thank you.
Reply from Brightspeed2026-08-05
Hello James,
Thank you for your wonderful feedback! We truly appreciate your kind words and support. We're glad Kevin provided timely, professional service and ensured everything was working perfectly before he left. Reviews like yours motivate us to continue delivering great experiences. Thank you for choosing us!
-KC
