Brightspeed (brightspeed.com) has a 4.6 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
N
Nn Nancy Perry · 2 reviews · Experienced 2026-08-04 ·
★★★★★
David the repair technician was so…
David the repair technician was so polite and efficient and helpful..the town had cut my fiber cable and to get a quick response was wonderful...BUT getting through to a Living person to help me was not so easy
Reply from Brightspeed2026-08-05
Hello Nancy,
Thank you for taking the time to leave such wonderful feedback. We truly appreciate your support and are delighted to hear that you had a great experience with us. Your feedback is invaluable and will help our team continue providing exceptional service to our customers.
-Joie
J
Jim · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Kudos for Ryan
Service tech Ryan was very good at communicating and temporarily resolving the problem. Spectrum had cut Brightspeed’s telephone service to our hardline phone. Permanent trenching of our hardline service will be within 10 days. Again, Ryan was very helpful.
Reply from Brightspeed2026-08-05
Hello Jim,
Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Quennee
D
Dante · 1 review · Experienced 2026-08-05 ·
★★★★★
steallar install
great guy professional and gave great advice
Reply from Brightspeed2026-08-05
Hello Dante,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Richard
N
No name · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
Took two months to cancel landline
Took two months to cancel landline. Then I was not given the service I was promised on internet. I have since canceled my service e with you.
Reply from Brightspeed2026-08-05
Hello,
We're sorry to hear this and appreciate you bringing it to our attention. We'd like the opportunity to look into this with you. Please contact us through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed.
-Jennifer
D
Domanique King · 1 review · Experienced 2026-08-05 ·
★★★★★
Always come right on time
Always come right on time. Excellent service and fast installation great customer service and great technician Brad
Reply from Brightspeed2026-08-05
Hello Domanique,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
- Yin
B
Bridget · 1 review · Experienced 2026-08-05 ·
★★★★★
The technician was awesome
The technician was friendly professional and very efficient. He was able to resolve my issue with no problem. He was actually early (which I love) and I’m sorry I didn’t catch his name but he was great
Reply from Brightspeed2026-08-05
Hello Bridget,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Jennifer
Installation was fine but my TV buffers multiple times a day
Reply from Brightspeed2026-08-05
Hello Jesse,
Thank you for bringing this to our attention. We'd like to learn more and see how we
can help. Please reach out through our official Brightspeed Facebook page
https://www.facebook.com/gobrightspeed.
- Maricar
L
Lee Silva · 3 reviews · Experienced 2026-07-30 ·
★★★★★
Your technical was very polite and…
Your technical was very polite and answered all my questions I would give him a rating of 10. I was a repair technician for AT&T for 35 years so I know what it takes to do a good job and you have a very capable technician with my servicemen.
Reply from Brightspeed2026-08-05
Hello Lee,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Richard
M
Megan Jones · 3 reviews · Experienced 2026-08-05 ·
★★★★★
Amazing experience
The tech was very quick installing the modem and was very polite.
Reply from Brightspeed2026-08-05
Hello Megan,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Yin
G
Gerald Jordan · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Brightened experience
Both the salesman, Chandler and the installer, Dillon, were very helpful in providing the service. They were kind and helpful to answer all my questions. Looking forward to evaluating the Brightspeed internet connection.
Reply from Brightspeed2026-08-05
Hello Gerald,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs.
-Amy
B
Benjamin Worley · 1 review · Experienced 2026-08-05 ·
★★★★★
The install tech was great
The install tech was great, arrived early. Went above and beyond expectations on the install as we're an upstairs apartment.
Reply from Brightspeed2026-08-05
Hello Benjamin,
Thank you for your amazing feedback. We're thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
-Quennee
S
Stephen Vogel · 4 reviews · Experienced 2026-08-05 ·
★★★★★
The guys that came out to do a minor…
The guys that came out to do a minor repair were probably the best techs I've ever had work on something. Fantastic!
Reply from Brightspeed2026-08-05
Hello Stephen,
Thank you for taking the time to leave such wonderful feedback. We’re grateful for your support and are happy we could provide a great experience.
-Maricar
R
Ronald Robinson · 1 review · Experienced 2026-08-05 ·
★★★★★
Kendrick was polite and friendly..
Kendrick was polite and friendly... finished quickly. Very professional
Reply from Brightspeed2026-08-05
Hello Ronald,
We love hearing about experiences like yours. Thank you for your support and for trusting Brightspeed with your service needs
- JC
K
Kelli · 1 review · Experienced 2026-08-05 ·
★★★★★
The tech I had was very professional
The tech I had was very professional, courteous, and helpful!
Very satisfied!!!
Reply from Brightspeed2026-08-05
Hello Kelli,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
D
Danielle Brown · 1 review · Experienced 2026-08-05 ·
★★★★★
Faulty Line
The chat bot feature was very frustrating to manuever. The live phone tech tried to resolve the issue but only repeated what the chat bot said they did. She did provide great customer service and was very nice. The field service tech was prompt, friendly, and respectful of my property. He trouble shot and completed the job quickly and let me know what followup actions I should expect. Hopefully the new line will be buried soon so the dogs do not chew it up.
Reply from Brightspeed2026-08-05
Hi Danielle,
Thank you for your review and for being a Brightspeed customer. If there’s anything we can improve or assist with, please feel free to reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed.
- Yin
So far so good. I have read some bad reviews, but I have not experienced anything negative. The installer was courteous and informative. He answered all my questions.
Reply from Brightspeed2026-08-05
Hello Joseph,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
fast, nice guy, and app explanation was appreciated
Reply from Brightspeed2026-08-05
Hello Charlee,
We truly appreciate your kind words and support. Reviews like yours motivate us to continue delivering great experiences.
-Nathalia
R
Rachel · 1 review · Experienced 2026-08-05 ·
★★★★★
My internet was installed in April of…
My internet was installed in April of 2026. When I called after it was installed and there was an exposed cord going over a shared sidewalk secured with electrical tape, I was told that as long as it was “secure” legally it could be there and I was told that the internet cord would be buried by May 1st, 2026. I called a few times. The first time I was told that the record showed it was completed, so they would report to the internal team and that I would get a call. I never received a call. I called again August 3, 2026 and after I told them a delivery driver tripped coming up to my front door and it is a huge tripping hazard I was told that there was an overdue work order and we were able to get a work order scheduled for today 8/5/26. It is finally resolved. While I’m glad it was resolved and the internet is very good, I am very disappointed that it took me calling again and basically hinting that it’s a lawsuit waiting to happen before something actually was done. There should be checks and follow up’s to ensure work orders are complete in a timely manner.
Reply from Brightspeed2026-08-05
Hi Rachel,
We’re sorry to hear about your experience and understand your frustration. We’d like the opportunity to help make things right. Please send us a private message through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed.
- Yin
D
Diana cline · 1 review · Experienced 2026-08-05 ·
★★★★★
No internet, no problem
It was easy to get a representative on the phone; however, we were given 11 days out before we could get a technician to fix our Internet. Brightspeed changed the 11 days to three days and the problem was soft. We are now waiting for Brightspeed to reimburse us for not having any Internet service for four days.
Reply from Brightspeed2026-08-05
Hello Diana,
Thank you for your review and for being a Brightspeed customer. If there’s anything we can improve or assist with, please feel free to reach out through our official Brightspeed Facebook page https://www.facebook.com/gobrightspeed.
-Joie
Hello Alexis,
Thank you for your amazing feedback. We’re thrilled to hear we exceeded your expectations and truly appreciate you choosing Brightspeed.
- Yin
