Very slow shipping
Very slow shipping. I called after 3 days and they could not advise why my order had not been shipped/.
About Brushy Mountain Bee Farm
Data updated- Website
- brushymountainbeefarm.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 48% (10/21)
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About this business
Brushy Mountain Bee Farm would like to welcome those who are interested in keeping bees as well as those who are already beekeepers. We are located in two great locations with our Home Office and Manufacturing Center based in Moravian Falls, NC and our second location in New Columbia, PA.
Is Brushy Mountain Bee Farm legit?
Brushy Mountain Bee Farm (brushymountainbeefarm.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 48% of negative reviews. Last updated 2026-09-06.
What people say
great service received order in a…
great service received order in a timely matter Received it in 2 days from when I ordered
So far everything I've ordered has…
So far everything I've ordered has shown up on time, as advertised, and in perfect order. Everything was packed with care and well protected. Thanks
Brushy Mountain has been great to deal…
Brushy Mountain has been great to deal with. I've called customer service for help with my online account and they resolved it immediately and walked me through everything until completion. My phone lost signal during an order and I picked it up on my computer. They even emailed me later that there were items in my cart from the phone order. Good stuff. Great people. Get some!
Brushy Mountain is the go-to place for…
Brushy Mountain is the go-to place for beekeeping supplies. I love the new frame hanger I purchased recently. I will certainly return for more supplies when I need them.
My equipment purchases are always great…
My equipment purchases are always great experiences. Twice though, I have purchased labels for honey and both times the roll came up less than 250. The first time, it was significantly less. This most recent time, it was 2 labels short. Two labels isn't a big deal - but if it is advertised as 250 labels, you should get 250 labels.
Great customer service
After placing an order online I realized that I actually needed a different item. I sent an email asking if I could upgrade to a different product. Not only did they respond quickly but they shipped the item I wanted the same day and they didn't even charge me for the difference (the new item was few $ more) Thank you
Great selection of products but a bit pricey on the shipping.
Great selection of products and they are as advertised. I would give them five stars except for their very pricey shipping, unless you can cobble together an order for $100 or more. I would definitely order more things and more often if that were not the case. Otherwise they are outstanding and I would highly recommend them.
Happy with their complete mediu supers and shipping speed
They had the best price around on complete medium supers. they shipped really fast too, which I greatly appreciated since my hives were ready to burst and needed more supers to keep them from swarming.
Split my shipment without waiting for…
Split my shipment without waiting for my expressed approval. When I emailed you to let you know that I would be out of town, you ignored my email so I had a package sitting on my doorstep for 2 days (fortunately only 2 - could have been 7). Very poor service. Unhappy.
Happy Customer
The products are of the utmost quality and when I mistakenly received the wrong type of frame, they were replaced with no issue!
Sorry I didn't get back to you sooner…
Sorry I didn't get back to you sooner as it was for my husband's bday. He finally opened it the other day and wad happy. Shipping was within the shipping time. We are still to use it. So we will let you know if any issues Thank you Susan
Lack of record keeping and professionalism, tried to bill me twice for returned item.
Made a large order at the end of February for 2 complete hives, two suits, gloves, hats, veils near $1000. Not long after I receive notice that the hives and one of the suits is on backorder and how would I like to proceed. After confirming that the backorder should not be more than 4 weeks I tell them that they can send in multiple batches provided that each shipment still qualifies for free shipping. It takes a couple of messages to get someone to respond- but finally its set. So far not to bad- I get two shipments. 1st my 1 of my bee suits, 2 pairs of gloves, veils, hat. With the other items on backorder so shipping later. In the first shipment they have sent the wrong sized bee suit, it fits kinda but is 2 sizes smaller than the one I order. So I contact customer service and they apologize saying they will send me the correct suit with a return label to return the one they sent. This return, they assured me would be at no cost to me. I get the new suit within a week and return the suit the sent me with the return label they sent me - get a notice from UPS that my return package arrived 1 day after I sent it. Still so far so good. April comes along and I finally get my second package. Everything is there - quality looks good. I paid via credit card- so my billing occurs when the packages are sent out. Everything is fine on my end. Seems like that would be the end of the story a solid 3 or 4-star experience. Well fast forward 4 months (July)- I get an email that I have an unpaid invoice. The invoice is for the replacement suit they sent me, plus tax, plus shipping. Yes that's right they contacted me 4 months later to try to bill me for an item I already paid for, plus tax, and shipping, and no I had not received a refund for the returned suit (which would have been weird but in a money in money out- who cares sort of way). Still waiting for this to be resolved- but even so, it shows a real lack of professionalism. The quality of the products is fairly good- but their business management and customer support seems really inconsistent.
Always good service
Always good service. Quickly replaced damaged items.
I love Brushy Mountain products
I love Brushy Mountain products. Always something new you can’t get anywhere else
I recommend the company and think they…
I recommend the company and think they have a great product and excellent customer service. My only complaint is not against the company or their product. My screened bottom board came in cracked. Will most definitely order from them in future. Thanks guys.
The people who answer the phone have…
The people who answer the phone have been very helpful to a new beekeeper.
I enjoy buying from them
I enjoy buying from them, there staff is very knowledgeable and helpful.
Great service and good product
Great service and good product Bill
Great products
Great products. Easy online shopping. Prompt delivery.
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