Budget Mailboxes (budgetmailboxes.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
You would not return the product when it would not work in our case. A standard product should allow for returns! Very poor customer service
You would not return thee
Reply from Budget Mailboxes2023-07-06
We apologize for any frustration caused by our return policy for this particular item. We understand the importance of customer satisfaction and apologize if our policy did not meet your expectations in this case. We appreciate your feedback and thank you for taking time to share your experience with us.
Budget Mailboxes Support | 866.707.0008 | [email protected]
Great customer service! A representative reached out to me to confirm if my choice for number plaque was accurate. Most establishments would just make assumptions, but this place took the time to make sure I would be satisfied.
Reply from Budget Mailboxes2023-07-06
Thank you for your kind review, Tracy! We do our best to take care of each and every one of our customers. We hope you will keep us in mind for any future mailbox needs!
Budget Mailboxes Support | 866.707.0008 | [email protected]
M
Michael S · 1 review · Verified · Experienced 2023-06-21 ·
★★★★★
Mailbox order
Had what I required.
Delivered in a timely manner
Reply from Budget Mailboxes2023-07-06
Thank you for writing us a review, Michael!
Budget Mailboxes Support | 866.707.0008 | [email protected]
Thank you for your review, Lisa! We strive to provide high-quality products to all of our customers, and we appreciate your support.
Budget Mailboxes Support | 866.707.0008 | [email protected]
Had to talk to an agent because the website would not give options.
Reply from Budget Mailboxes2023-07-03
Thank you for writing us a review, Jim! We apologize for any inconvenience you experienced while navigating our website. Our team is committed to providing excellent customer service, and we appreciate you taking the time to reach out to one of our agents. We'll take your feedback into account and continue working on improving our product pages.
Budget Mailboxes Support | 866.707.0008 | [email protected]
I have ordered twice now, and both times I had to have the order replaced because the wrong locks were sent to me. While the exchange process was easy, and the service reps were pleasant. It was frustrating because I specifically asked them to look at my last order so that we could get the correct lock sent the first time, but the wrong lock was sent once again.
Reply from Budget Mailboxes2023-07-03
We apologize for any inconvenience caused by the mix-up with your orders. Thank you for sharing your feedback, and we understand how frustrating it can be to receive the wrong locks despite your specific request. We genuinely appreciate your patience during the exchange process, and we'll take this as an opportunity to improve our attention to detail and ensure smoother experiences for our valued customers like you in the future.
Budget Mailboxes Support | 866.707.0008 | [email protected]
Hello Ping,
Thank you for your feedback! We're thrilled to hear that you had a very good experience and that you are very satisfied. Your satisfaction is our top priority, and we appreciate your business. If there's anything else we can do for you, please don't hesitate to let us know.
Budget Mailboxes Support | 866.707.0008 | [email protected]
The website was easy to navigate; the mailboxes were shipped and received when expected.
Reply from Budget Mailboxes2023-06-22
Thank you for your kind review! We're glad to hear that you had a positive experience doing business with us. It's wonderful to hear that our website was easy to navigate and that your mailboxes were shipped and received as expected. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Budget Mailboxes Support | 866.707.0008 | [email protected]
T
T F · 2 reviews · Experienced 2023-06-15 ·
★★★★★
Dishonest Pricing
Company will not honor the price I paid at checkout. They charged my credit card the price I paid at checkout. Now they want to charge me an additional $900 for a product that is clearly marked on the website. They want to increase the price from $99 to $120. A good company would honor the original price since they already took my money. They refuse to sell me the product for the original price which is still on their website.
Reply from Budget Mailboxes2023-06-20
Dear T F,
Thank you for taking the time to share your feedback. We understand your frustration regarding the pricing discrepancy, and we sincerely apologize for any inconvenience caused. We appreciate the opportunity to address your concerns and provide further clarification on our policies.
As stated in our Terms and Conditions, prices may need to be revised after accepting an order under certain circumstances. This can happen due to factors beyond our control, such as government actions, sudden changes in vendor pricing, increased shipping costs, or any other unforeseen circumstances.
In your specific case, we acknowledge the discrepancy between the price you paid at checkout and the updated price reflected after the fact. We understand your expectation that a good company would honor the original price once the payment has been made. However, due to the reasons outlined above, we were unable to sell you the product at the initial price. We apologize for any disappointment or inconvenience this may have caused you and are actively working to ensure the accurate pricing is reflected on our site.
In an effort to provide an agreeable solution, at the time our team informed you of the pricing changes they provided you an opportunity to receive a discount on the additional pricing so that our company could at least break even with the sudden pricing change. At that point, you opted for the cancellation of the order instead, and we promptly processed a refund for you.
We want to assure you that we take your feedback seriously, and we are actively working on improving our systems and processes to enhance the accuracy and transparency of our pricing information. Your feedback is invaluable to us as we continuously strive to provide the best possible experience for our valued customers.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We appreciate your business and value your feedback as it helps us improve our services.
Thank you for your understanding.
Budget Mailboxes Support | 866.707.0008 | [email protected]
The mailbox came in a few days of ordering. Everything was good! Instructions easy to follow. We are very pleased with it!
Reply from Budget Mailboxes2023-06-20
We're so glad you are happy with your new Imperial mailbox, thank you for leaving us a review, Barbara!
Budget Mailboxes Support | 866.707.0008 | [email protected]
They were fantastic. The company actually emailed me to make sure I had the right number size because the street view of my house had a different size. I couldn’t believe they actually looked my house online and found the correct size for my mailbox. That was pretty awesome.
Reply from Budget Mailboxes2023-06-20
Thank you for sharing your experience, Bradley! We always aim to provide our best attention and care to all of our customers, and we appreciate your kind words!
Budget Mailboxes Support | 866.707.0008 | [email protected]
I purchase a dual mailbox post sleeve, 2 large mailboxes and a post cuff.
High quality materials are used. Loved the painting of the house numbers on the boxes. It really gives the mailboxes an impressive look. The mail carrier loves the large size of the mailboxes for ability to fit packages into it.
I am totally pleased and am glad I spent the extra money.
Reply from Budget Mailboxes2023-06-14
We love to hear your kind words about your new Janzer mailboxes! Thank you so much for taking the time to leave us a review, Jill!
Budget Mailboxes Support | 866.707.0008 | [email protected]
Thank you for providing feedback on your replacement hardware, we are glad you found what you needed!
Budget Mailboxes Support | 866.707.0008 | [email protected]
Sarah was awesome!! She knew her business and it showed. Thank you
Reply from Budget Mailboxes2023-06-09
We are so glad Sara was able to get everything taken care of for you, and we have passed along your wonderful feedback! Thank you for taking the time to leave us a review, Tod!
Budget Mailboxes Support | 866.707.0008 | [email protected]
