Burrow makes furniture that works harder, so you can live easier.Our modular designs arrive in cleverly designed, easy-to-assemble components that fit through even the tightest spaces. And they show up in days, not months. Because great design isn’t just how it looks — it’s how it works.
Written by the business, not verified by us.
Is Burrow legit?
Burrow (burrow.com) has a 2.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking months longer than originally promised without any proactive updates. Furthermore, people found the customer support team completely unhelpful, often leaving buyers to deal with automated bots and vague responses.
Some reviewers were happy with the overall quality and beautiful design of the furniture items once the products finally arrived. Buyers also mentioned that putting together tables and dressers was surprisingly straightforward and not too difficult to manage. In addition, a few customers noted that certain orders were exceptionally well packed and protected upon delivery.
Auto-generated from all reviews of this business. For reference only.
The quality of the furniture is fine. Putting it together was not too difficult. There is no customer service, and the shipping process to obtain information is terrible. When I learned the delivery date (you have no options to select a date), I tried to contact customer service to change it because UPS could not. I never received any response. Luckily, my neighbor was able to receive my package.
Reply from Burrow2026-04-09
Hi Diane,
Thank you for sharing your experience. We’re glad to hear that the assembly went well and that you’re happy with the quality of your items, but we’re very sorry about the challenges you faced with delivery and reaching our team.
We understand how frustrating it is not to be able to coordinate delivery timing or get a response when you need one, and your feedback has been shared with our team as we work to improve both communication and the overall delivery experience.
We appreciate you taking the time to leave this feedback!
Lack of communication, order is taking 3X as long to fulfill
***UPDATE***
Customer service reached out to offer a partial refund as a courtesy for the long shipping time. We are glad to see accountability from Burrow and are looking forward to our sectional.
Ordered a sofa which said 3-5 weeks delivery. Once 5 weeks rolled around and we still didn’t get a shipping notification, I reached out to their customer service team. They told me it would be an ADDITIONAL 54 DAYS before our order shipped.
When I asked if there was anything they could do to help us out, they said nope, just need to wait. We were counting on this to ship within the promised 5 weeks for an event we are hosting.
Absolutely unacceptable that the lead time is more than double what was promised, and that I had to reach out to them to figure out what was going on.
No communication, no accountability.
Reply from Burrow2026-01-14
Hi Samuel,
Thank you for sharing this experience. We understand how disruptive it is when delivery timelines shift, and how frustrating the lack of proactive communication can be. This isn’t the experience we aim to provide, and we appreciate you calling it out!
We've sent you a request for additional information so we can locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team!
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