Rented two sprinter vans
Rented two sprinter vans. One van followed the route correctly but the bus was dirty (used mask and water bottle); the other bus got lost twice and this group was not able to fulfill their objectives. Company provided a small discount for inconvience but apologies do not compensate for the fact that we couldn't complete our own business objectives. Businesses should understand that when they don't meet the stated goals, the customer should not have to pay.
Hi Brenda, We are sorry to hear that your experience was not as expected. Our bus operator is aware of the problems that took place with this trip and a partial refund has been processed to compensate you for the difficulties faced on this trip. Although trip reminders with the final itinerary were sent out to the bus operator, we apologize things did not run as planned. We will do our best to give you a better experience the next time.
Love & Lux
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