Extra fees added to my reservation
Extra fees added to my reservation. This company has failed to address my situation. I call it theft!
About Reservation Centre LLC
Data updated- Website
- reservationcentre.us
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 85% (29/34)
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About this business
We are the team of travel specialist, specializing in online and offline bookings, which makes the customer’s booking experience hassle free. Our travel experts cater to every booking requirement of the customer and customize accordingly.
Written by the business, not verified by us.Is Reservation Centre LLC legit?
Reservation Centre LLC (reservationcentre.us) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 31% give 1 star; The business has replied to 85% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
"bait and switch" fraud scam
This is a "bait and switch" fraud scam. Don't fall for it. If you do, make sure to report it to the FTC.
ABSOLUTLEY HORRIBLE.
ABSOLUTLEY HORRIBLE.. Stay away, dont book anything with them. You cannot cancel, you will get no refunds. They will add charges to your credit card that were not disclosed. They are truly scam artists
I booked a flight for $261
I booked a flight for $261. then found out there were no flights available. I could not cancel the order. the only thing they could do was to charge me more with another airline. When it was finally done it cost me $652. It would have been cheaper to go directly though the airline web site.
Questionable tactics
They came up on top when searching for a room, price looked good at no time did it say in US dollars (111.00 US to 170.00 CA )ended up being 40.00 more also that there was no refunds, if I had know it was a US company I would have never used it.
Do not use!!!!!!!
Do not use!!!!!!!! Absolute scam Charged more than double the amount that I agreed in the transaction and an additional separate fee unspecified. No booking confirmation or phone number! How are they not being prosecuted?
Reply from Reservation Centre LLC2025-05-12
Dear Julia harding, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but we regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected] Regards, Henry Smith
Scam
Scam. reservationscenter.com Order ID: bro-7869-981434-0095 Advertised price does not reflect credit card charges. They actually charged double plus a $19 fee. :Reservations Centre Altanta Ga USA $19.10. Ended up being $1200 for two night in Syd, when if they didn't trick us it would be $600 if booked direct. Plus we got charged $50 in international fees. Please refund ASAP. ACCC in Australia will be contacted. Booked under A Ward
Reply from Reservation Centre LLC2025-04-03
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
Don't trust the website displayed price they change it and present a different number.
Reservations.com scam you for at least 50% + of what you thought you were paying. Their web site will show one thing, they charge another. Booking.com will gladly take bookings from them and,won't help you regarding booking numbers and Pins..all greedy scammers and in it together. They dont sent you any conformation. Novatel chain, seem to be their favourite target..Book your hotels direct, is my advice..or use Agoda .
Reply from Reservation Centre LLC2025-04-03
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
Thought i was booking on hotel web site…
Thought i was booking on hotel web site for one night and booked a room costing £96.00 only to get confirmation the next day and was charged in US dollars with extra cost added US$ 77.45 RESORT FEES ?? US$ 65.79 TAX RECOVERY CHARGES ?? Total amount charged US$237.90. Have been unable to contact anyone, can't cancel as apparently the reservation is non refundable. A SCAM !!! Contacted hotel direct they said they have had an number of calls with same problem but nothing they could do as it was booked through a third party.
Reply from Reservation Centre LLC2025-04-03
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
Total scam
Total scam. As per reviews below you confirm a purchase price when booking a room. (€100) in my case with Radisson hotels. (I believed I was in Radisson site) and when transaction was processed they charged €151 plus €11.37 fees. When I was paying, I clicked on a confirmation of €100. I assume there’s some nonsense in the small print That nobody sees. If you notice from the one star reviews, the reply from the company is exactly the same for everyone. Avoid this site at any cost and double check the site you were booking on as they are clearly trying to impersonate the actual site that you were looking to book on
Reply from Reservation Centre LLC2025-04-03
Dear Sean, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]
This company is a big scam
This company is a big scam, when I booked the price was shown in AUD of 149 for 2 nights. When they charged it’s in USD and total amount I paid 418 plus 19 for service charges. No option of refund and their customer service is handled by chat boot. No proper answer
Reply from Reservation Centre LLC2025-04-04
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
Always use the hotels booking site
Use the hotel web site. Not this site.
Reply from Reservation Centre LLC2025-04-04
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
SCAM company
SCAM company This company uses a booking system which enables you to book hotel rooms, when you get to the hotel they see your reservation but no payment has been taken even though you have given card details, you then have to pay for the room with the hotel Couple of days later a payment to them shows in my case £216 and £9.80 which must be the US taxes along with the £129 payment made at the hotel Lucky for me my bank has refunded for now whilst disputing it THIS COMPANY NEEDS CLOSING DOWN
Reply from Reservation Centre LLC2025-04-04
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
I thought I was in an Australian site
I thought I was in an Australian site , only to find it was u s , I had made a mistake in my booking dates and of course the no refund for cancellation which you don’t find out until you have paid. I did receive a refund as I rebooked but it took two weeks and even though the staff are extremely polite people should know up front that it’s in the u s , and there is no refund if you cancel , they do not have a cooling off period and making money even if it’s a simple error. Seems wrong to me
Reply from Reservation Centre LLC2025-04-04
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
The customer service representative was…
The customer service representative was very polite and patient. He provided assurance that my request would be expedited without any hassles. True to his word, the change that I requested for my return flight was handled immediately. Thank you for your understanding of my need to change my return flight.
Reply from Reservation Centre LLC2025-04-04
Dear Valued Customer, We regret the inconvenience you experienced due to the inadequate assistance provided by the Reservation Center. However, we would like to bring to your attention that our company, Reservation Centre, is a distinct entity with its own brand identity. The slight variation in spelling between "Center" and "Centre" may have led to the confusion. We kindly request that you contact the agency through which you made your reservation, as they will be better equipped to address your concerns. For your reference, our website can be found at https://www.reservationcentre.us We hope that the relevant company will promptly resolve your issue. If you require further clarification or assistance, please do not hesitate to email us at [email protected]. Thank you for your understanding. Best regards, Reservation Centre
total scam advertised holiday inn for…
total scam advertised holiday inn for 79 usd and charged me a 138 usd and said i could not cancel. they are a scam
Reply from Reservation Centre LLC2024-11-28
Dear Robert Parker, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]
Outstanding support from agent
The support team agent, Luca, assisted with getting the correct return flight information through the airlines. There was a mistake in the date of return that was entered by the airlines. Luca took the time to go in and correct the mistake and stayed on the phone with me while I checked my confirmation. He was very patient, understanding, and courteous.
Total scam site,WARNING they will…
Total scam site,WARNING they will charge the maximum amount for a room and add $20 unknown fee. Also they charged me 10.40 aud on another one of my cards, that has never been involved with any transaction with them. They pose as the hotels website then book your room through Agoda anyway and add all their own scammy fees .
Reply from Reservation Centre LLC2024-11-13
Dear Customer, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]
Absolute scam
Absolute scam. Seemingly an Australian website. Hotel room price AUD $149. I clicked to confirm and received a receipt saying I had paid USD $144. Which is AUD $226. No response to my emails. No cancellation.
Reply from Reservation Centre LLC2024-11-13
Dear Customer, Kindly accept our sincere apologies for the inconvenience caused to you. I would like to inform you that We have kept your complaint on high priority, but We regret to inform you that we couldn't locate any booking under your name within our records. It appears that the booking was made through another company, and there are indications that it might not be legitimate. For last few days its appears that some feedback was inadvertently directed to us (www.reservationcentre.us), despite it being intended for another company. As there is similar name companies provide hotel booking services as follow 1. (https://reservationscenter.com/) 2. (www.reservations.com) These companies not associated with us and may lead such misconceptions. so request you to coordinate with the company from where you opted the service. Thanks for sharing your valuable feedback. We appreciate your patience, you can reach us at our toll-free number +1-888-284-0908. You can also write us to at [email protected]
Good service by David.
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