Rent and charter buses for your event or organization. Whether you need bus rentals for large conferences and events or weddings, Bus.com has you covered with the best bus rental prices in your area.
Bus.com (bus.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 83% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 30% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-29.
On time, very professional and accommodating.
Hello, Our team is grateful that you took the time to provide feedback, and we are happy to hear you had a successful trip with us! We will share this with our bus partner, as I know the driver will be happy to hear this. We are looking forward to working with you again in the future! Yours truly, Bus.com
There was a little confusion in the beginning thinking there was only one bus but another one came and was almost empty coming to the event. It all worked out and they were very pleasant
Hello Maribeth, We are so glad to hear that everything was to you and your group's satisfaction; we wish nothing less! We will share this with our bus partner, as I know the driver will be happy to hear this. We are looking forward to being a part of your future events! Yours truly, Bus.com
For our event this year, we decided to use Bus.com as our Chartered Bus transportation partner. I must say that the experience, communication, service, and follow up with Terry, James, and Shaz were all excellent. We look forward to working with you for future events.
Hello Lynette, We are thrilled to hear that you received excellent communication and service from our team! Thank you for taking the time out of your day to provide us with feedback. We look forward to working with you again in the future! Sincerely, Bus.com
We were being picked up in a very tough area for a bus to come into downtown, although the bus driver was late it was nothing he could handle and I appreciated the customer service rep keeping me informed with the ETA. The bus driver on the way back was early but allowed us to come out when we were ready. Very friendly bus drivers overall and would book again
On time and clean bus and professional driver
The service was great! I would recommend the service again.
The Bus.com team was very prompt with responding to my emails, and helpful with the scheduling. The driver was on time and very accommodating. The bus was very comfortable. A very good experience overall.
Great service, great driver. Everything was communicated well
Allen and Ken were great and so easy to work with.
The drivers were amazing and cooperated with us during the event. 10/10 for Bell Horizon: would recommend.
I found this to be an extremely easy process with great service. I would 100% recommend and I would also 100% use this service again. It was fast and easy to get a quote on the website, it was easy to book and pay. I appreciated the confirmation call along with the email updates as the event date got closer.
Update: This review relates to the customer service aspects of bus.com only and not a bus/driver experience rating. August 8th, 2023 I purchased a Day Pass for an August 11th event in Ontario, Canada totaling $123.44 CAD (an amount clearly printed on page 1 of my receipt). The problem was the actual digital Day Pass from bus.com had a start date for August 20th; a date that fell well after the actual event itself (ended). Naturally, recognizing this error I contacted and asked bus.com to refund me for the Day Pass that was clearly an erroneous print. Which they admitted fault to. However, bus.com said before they could refund me I must first buy a duplicate Day Pass (issued with a correct date) to replace the errant Day Pass I received (having the errant Aug. 20th date). Tangentially, this position is atypical given the error fell on bus.com's end and I had every right to a full refund before repurchasing a Day Pass, but I agreed and purchased the replacement Day Pass and then asked for my refund of the errant Aug. 20th Day Pass. Some days later on August 14th bus.com submitted me a partial refund--well short of the purchase price and claimed that the refunded amount was in USD and not CAD. To wit. You would think a company has the actual ability to confirm if a refund was distributed in CAD or US funds, but apparently not bus.com--bus.com was unable to verify which currency the refund was made in. :Robert Downey Jr. Eye Roll: For added granularity: On August 14th, I spoke to my credit card company and confirmed the bus.com refund was made in Canadian funds (CAD) and not USD, despite bus.com claiming it was in USD, and thus to expedite things I instructed bus.com to contact my credit card company and referred them to the actual credit card website (Merchant Verification Services) so they could confirm the same for bus.com's complete confidence in the facts of this case. Well, bus.com refused to contact Merchant Verification Services at my credit card company; withholding such an effort to try and assist me with settling this. What followed were hours-and-hours of tractionless effort (phone and email) to get my full refund and to this day I still have not received my money back in full for the errant Day Pass, id. The above said: Dealing with bus.com customer service was considerably unpleasant--this problem should have solved itself in a matter of minutes and now I am nearly a month out without resolution. I emailed bus.com a copy of my credit card statement which showed the subject refund was made in CAD (as I said all along) and asked them to consider apologizing to me for wasting my time so extensively. Welp, after a full business day at least, bus.com failed to reply to me. Much less issue a refund. Gonna dispute the charge with my credit card company and force bus.com into action in 3-2-1. This is my first and last customer-service experience with bus.com.
Our bus driver so very knowledgeable and kind. He addressed our youth ahead of time to ensure they felt safe. He knew the area very well and pointed out some sites. He also offered to make bathroom breaks
Great communication, felt taken care of and the bus driver was excellent. Bus was exactly as expected, clean and in good repair. It arrived on time and got us where we were going safely and in comfort.
Good experience! Bus was new and clean and driver was on time and friendly!
Yes we really had a good service , good compagny , always in communications avec us all the time
Great customer service and experience!!!!!
Hello Floyd, Our team is grateful that you took the time to provide feedback, and we are happy to hear you had an amazing experience with us! We are looking forward to working with you again in the future! Yours truly, Bus.com
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