We are the crusaders of candy; the sultans of sweet. The whole reason we’re here is to make your life a little easier—and a little sweeter at the same time. After all, what’s wrong with a little indulgence every now and then? Especially when you can share a smile with the people you love.We offer money-saving multi-month plans that save you cash while sweetening your stash. Every month, you’ll receive a new box of hand-picked candies and treats from our huge selection. Our thousands of candies could give you and your loved ones millions of smiles. And all you have to do is sit back and get ready to enjoy the sweet life.
Is CANDY CLUB legit?
CANDY CLUB (candyclub.com) has a 2.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 46% give 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-29.
No good I’ve tried calling to chance the address I used it’s always a machine saying no one is available and I sent a message no response. Honestly I don’t have time for the bs I need my money back I will never order anything from y’all again
Reply from CANDY CLUB2019-11-26
Hello,
We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Stay Sweet,
Candy Club
Definitely not worth it. I tried Candy Club using a Groupon which helped with the cost, but with the expensive shipping it still wasn't worth what I received. The candies are so fake tasting and some were chewy and stale. I didn't have the option of curating my box and was sent candies I never would have chosen. I couldn't even select allergens to stay away from. My husband's celiac, but half the candies we received contained gluten. I contacted customer service and their options were $15 off my next box or receive another box of candies they chose. I didn't want to continue my subscription so I chose a replacement box. I would have preferred some sort of refund, even just partial, but that wasn't an option. The replacement box was even worse. I only actually liked one candy out of the 12 total I received. Also, my first box had white seals on but none of the candies in my second box had a seal under the lid. The orders were close together. Did I get old candies the first time? Is that why some tasted stale?
Reply from CANDY CLUB2019-11-12
Hello Jessica,
We are sorry to hear about the experience you had with your box. Our current program is a Curated model where our subscribers pick their desired flavor profile, Mostly Sweets or Mostly Sours. Our records indicate that we offered you a curated replacement per our Love Your Candy Guarantee policy, or to switch your account over to the pick-your-own-candy program and a discount for $15 to make up for your first box.
We are sorry to say that we are not currently set up to accommodate for allergies. We have a second website where you can buy individual candy cups. We offer Gluten-Free, Non Gmo, Vegan, and much more! Please check it out https://bit.ly/2XpAry2
In regards to the white seals we are phasing away from the white foam seal so all of our new packaging will only be sealed with the pink tamper sticker. All in all, to make up for your experience we have issued a full refund. Please allow at least 3-5 business days for your bank to process the transaction. Please let us know if we can assist you with anything else.
Stay Sweet,
Candy Club
Received my first order. Containers are very small and not sealed for freshness. When I opened mine the white seal fell off and was inside each of the lids. Lids opened very easily and not sealed. Two candies tasted stale. Emailed customer service as they advertise a candy guarantee and that they will replace candy if you don't like it. My initial email back was that they were sorry. Second email was that they had already responded to me and wanted pictures to be emailed to them showing the lids. I am not sure what that was supposed to prove but I had already thrown them away (why keep six white seals). I emailed them back to just cancel this thing out and they did so quickly. I used to have this same Candy Club back a while ago and now it is nothing like it used to be!
Reply from CANDY CLUB2019-11-01
Hi John,
We are sorry to hear that! All of our containers are sealed with a machine to ensure the foam seal is placed on securely. In some cases when you twist off the top to the containers, the seal is twisted with it and helps with opening the product, making it quick and easy so you can enjoy your candies without hassle. Our containers are not sealed with plastic around the lids. Also, we are phasing away from the white foam seal so all of our new packaging will only be sealed with the pink tamper sticker.
In regards to the pictures, these are requested so that our team can further inspect the candy and investigate with the warehouse to ensure those specific candies are fresh, sealed properly, and to be sure that the correct contents/box was sent. This is why we requested pictures of each cup with the labels out.
We apologize for the confusion, but we hope this clarifies things. We have issued a full refund, please allow a few business days for your bank to process the transaction. Please let us know if you have any other questions or concerns.
Stay Sweet,
Candy Club
I absolutely love candy club. It’s crazy that you have to be dissatisfied with your purchase to then pick your candy. But the customer service is fast and knows how to make a customer happy. I’m completely satisfied and can’t wait to get my next box.
Reply from CANDY CLUB2019-10-25
Hi Court,
Thanks for leaving a review. We value your experience and opinion as one of our members. There are so many more delicious and new candies we have to offer and we will strive to make this awesome experience just one of many!
Thanks again!
Stay Sweet,
Candy Club
Hi Melinda,
Our records indicate that your order was delivered on Tuesday 10/22/19. For any questions or concerns; Best way to contact us is by calling us at (855) 534-4343, chat us live on our website, or via email at [email protected]. Our regular business hours are Monday to Friday from 8:30 am to 5:00 pm, Pacific Standard Time.
Enjoy the candy! :)
Stay Sweet,
Candy Club
I wish there was some level of customization available, I ordered a mostly sweet box and got four sour candies, one very bitter coffee candy and one thing of gummy Bears that had melted together. There were plenty of candies on their site that looked good and I thought mostly sweet was a safe way to get them since I truly despise sour candies, I'd have one or two to share with my friends. Instead I've got one tub of melted gummy Bears to myself and am giving away five of the 6 tubs away. If there was a way to like pick a better selection like survey or something I think it would have been better. And a way to stop the candy from turning to one melted blob would be better
Reply from CANDY CLUB2019-10-07
Hello Abbi,
Our Mostly Sweets and Mostly Sours profile boxes will both come with a few candies from the other flavor profile, so no matter what you will get a variety of the two.
If after receiving your first box you don't like the curated model, you can ask to be switched to our pick-your-own model where each month you can create a custom box.
We take the freshness of our candy very seriously and can assure you that we intend only to send the best quality of candy to our members. Would you be able to send us any pictures of the melted item/s and the box to [email protected].
We hope this helps. Please let us know if you have any other questions.
Stay Sweet!
Candy Club
So disappointed. I had a sweet profile in check, received only chocolate items that were melted. They were also all 6oz give or take on the package. I selected the biggest box which should of been 13oz.. I emailed customer support and was told they dont send chocolate in the summer, so I obviously got sent an old box which is even worse. Never gotten back too after. A waste of money on what was supposed to be a little treat, on something I had to just throw away. 😞
I have replied, still nothing back. I dont believe this is a legit company. No refund so I was indeed scammed. How can you advertise 13oz and send 6oz and that be ok, let alone only send chocolate then tell me I wasn't. I sent photos twice but was told they didnt come through. So sad
Reply from CANDY CLUB2019-10-04
Hello Erin,
Update: Our records indicate that a replacement was issued on 9/30 and it shipped 10/2.
We are so sorry to hear about this. During the hot summer months we offer a more limited selection of heat resistant candies in order to make sure that what is delivered to you arrives fresh and not melted. Because we are not including chocolates we would like to look into this further and investigate.
We take the freshness of our candy very seriously and can assure you that we intend only to send the best quality of candy to our members. Our records indicate that you did reach out to customer service about the melted items, however, we have not received the pictures. Please provide pictures of the melted items and the box.
The Party Pack box comes with 6-13 oz, by volume, cups of candy. The individual candy weights vary by candy, and this is the number you see listed on the cup labels. As each candy has a different size and density, weights will vary even though the size (and volume) of the cup remains the same.
We apologize for the confusion, especially as both the volume and weight are listed in ounces, but we hope this clarifies things.
Please let us know if we can assist you with anything else.
Stay Sweet,
Candy Club
Purchased my first box with the profile “mostly sweet” than changed to mostly sour and back to sweet. My 1st box was sour, contacted customer service and they stated “When you first joined, you picked 'Mostly Sweets' for your taste profile. After you placed your order, you changed your taste profile to 'Mostly Sours'. When making that change, we explain that all changes reflect on future boxes.Going forward your boxes will be 'Mostly Sweets'.”
Yes, as stated by them, My 1st choice was sweet when purchasing my 1st box. Changed my profile to sour after, which should reflect future boxes not the current box. A lot of back and forth between emails. In the end, cancelled my subscription from frustration.
A lot of the emails from them kind of overlaps and auto generated, which doesn’t really make sense or answer any of my questions. Need better customer services. First time canceling a subscription out of frustration
Reply from CANDY CLUB2019-09-13
Hello Thuy,
We apologize for any confusion. Our records indicate that you registered for mostly sours then switched to mostly sweets. As stated on our website 'Your update has been changed and will apply to your next shipment. If you need this update to take effect on your current shipment to contact customer service'. To make up for this, we have submitted for a mostly sweets replacement box to be shipped as quickly as possible. You will receive tracking details when it ships. We hope we can make this experience a sweet one! Please let us know if we may assist you further.
Stay Sweet,
-Candy Club
Candy was disgusting! Threw 4 out of 6 away. Waste of money.
Reply from CANDY CLUB2019-09-13
Hi Ivy,
We are so sorry to hear that! We would be more than happy to look into this further and assist, however, we do not see an order number/full name, under which we can search for your membership. Please let us know the best time and phone number/email to reach you. Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Stay Sweet,
Candy Club
My grandchildren who are 10 and 15 years old. Was so excited when the box came. They like the looks they like all the jars of candy. And They love the candy. Shipping was fine. Employees were great . And best of all my grandkids I really liked with the grandma sent them. I would do it again. Thank you Sharon
Reply from CANDY CLUB2019-08-30
Hi Sharon,
We are so happy to hear about this great experience! We aim to please here at Candy Club. Thank you so much for your feedback.
Stay Sweet,
Candy Club
I thought it was really odd they didn't ask about food allergies. Seems like something they should ask.
My first box was pretty good. My second box was disgusting. 6 jars of the nastiest, flavorless, wax candy I have ever had. I threw it away, no one in my house would eat it. Asked for my money back and customer service never responded.
Reply from CANDY CLUB2019-08-30
Hi Melissa,
We are sorry to hear about your experience. A refund for your second box has been issued, please allow at least 3-5 business days for your bank to process the transaction. Please let us know if we can assist you with anything else! Our regular business hours are Monday - Friday, 8:30 am - 5:00 pm, Pacific Standard Time.
Best,
Candy Club
It has been over a month and I still have not gotten my box. Biggest waste of money. This isn't a "shipping issue" as I have never EVER had a problem receiving or getting packages in my office. We get packages from FedEx daily as we're a business location.
Customer Service is incredibly frustrating and all they do is refer me to FedEx who has told me now 6x the package is being delivered and never arrives. At this point the candy has been sitting in 100 degree weather, melted, and disgusting for three weeks... so I don't want it.
You think that as a first time user (with the possibility of subscribing to this service), they would have offered to send out another box due to this ridiculous shipping situation.... but no.
I give it 0 / 10.
Reply from CANDY CLUB2019-07-26
Hello Taylor,
We apologize for the inconvenience/confusion. We have submitted for a replacement box with different candies to be shipped as quickly as possible. We hope we can make this experience a sweet one! Please let us know if we may assist you further.
Stay Sweet,
-Candy Club
Great customer service and delicious candy! I don’t understand any bad reviews on this company- they are GREAT!
Reply from CANDY CLUB2019-07-18
Hi Heather.
You are so sweet! Thank you for this amazing review. We are excited to hear that your experience has been exceptional thus far and we will strive to continue providing our best customer service to you. Please don't hesitate to reach out again if you need us!
Stay Sweet,
Candy Club
Candy club is my only way to buy....there are many great choices
Reply from CANDY CLUB2019-07-18
Hi Teddi.
Thank you for staying on as a loyal Candy Club member! We're thrilled to hear about your experience. Our goal is to make sure all of our members are happy and receiving delicious candies each month. If there is anything else we can do for you, please don't hesitate to reach out!
Stay Sweet,
Candy Club
Hi Diana.
Thank you for your sweet review! We are so happy to hear that. We look forward to sending you many more delicious candies and we hope you continue to enjoy all of them! Please let us know if there is anything we can assist you with!
Stay Sweet,
Candy Club
Writing for my daughter who ordered the box. Beautifully displayed and was lots of fun to open. My issue is...all her jars except 1 had a sticker seal but not the white sealed for your protection seal on the inside? Only 1 had the white sealed for your protection. When I looked into it more it seems they all should have that....not sure if she should try this candy.
Reply from CANDY CLUB2019-07-18
Hi Kristy,
We apologize for the confusion/inconvenience. We are phasing away from the white foam seal so all of our new packagings will only be sealed with the pink tamper sticker. Please let us know if we can help with anything else!
Stay Sweet,
Candy Club
I ordered this for my daughter's birthday. She's away at college and has always loved receiving surprises in the mail. She called and said it arrived but everything was melted. That's real interesting because she lives in a high rise apartment building. All mail is delivered to a central mailroom inside the building and it is air conditioned. All packages are signed for by the concierge at the front desk and hand delivered to the tenants. 1) they have no phone number. 2) it takes multiple days at two and three days each to get a response. I imagine it could honestly take a month of messages and photos being sent to resolve an issue. 3) issue was not resolved. They offered me a 5.00 refund. 4) I wasn't pleased in the first place that I couldn't pick and choose my selection. 5) I asked that my subscription be canceled. I also will post my negative review on each and every outlet I can find to complain. I'd been better off buying her a gift bag from dollar tree and filling it up with $50.00 worth of Swedish Fish. Horrible product. Horrible customer service. With love from mom.
Reply from CANDY CLUB2019-07-12
Hi Chrissy,
We deeply apologize for the inconvenience that we have caused you and your daughter on her special day. We have submitted for a replacement box with different candies to be shipped as quickly as possible. We hope we can make this experience a sweet one! Please let us know if we may assist you further.
Stay Sweet,
-Candy Club
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