Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
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Is Care.com legit?
Care.com (care.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews. Last updated 2026-08-31.
I signed on to Care.com summer 2019 , I had been a special needs teacher and a nonprofit preschool in Santa Cruz , my school closed and I was a shared nanny for 10 family’s
We made it work.
I moved to Washington 2019 and was sad I needed kids in my care ,
So I signed on to Care.com with in an hour a message came to my phone there’s a little child looking for a nanny less than a mile away and that mommy got the same message there a nanny looking for a child less than a mile away
We met it was magic and he is still my child
Tho he has moved away I will always be his nanny.
But it goes on we were looking for some more kids and I kept seeing this moms post she had 3 kids so I asked my child should we get more kids?
We met them they became our posse we roll with 4
Then another mom found us we add 2 more then 2 more then 2 ,2
Summer 2023 we had a 12 kid posse
Now some have age out but we are all still connected through Care.com
Years go by this is a safe site to find your forever nanny
Reply from Care.com2026-07-16
Thank you so much for this review! We're so glad to hear you've had such a good experience with us!
Sometimes it’s hard to get a client because there is too many people applying for the same position. And many times you don’t get a response for months, making me think that my account is being blocked from being viewed?
Reply from Care.com2026-07-14
We appreciate your feedback and want to assure you that if your profiles are approved they aren't blocked from search results! If you'd like any assistance, please don't hesitate to contact us at [email protected] and we'll be happy to help. Please include Reference Number REV-027197 when you contact us. Thank you!
I found my Nanny family and they found me super easy through CARE.com. Also, payroll and taxes are so easy, I barely thought about it, and my taxes were filed easily through CARES payroll system that my family pays for as a benefit to me.
Reply from Care.com2026-07-15
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I have advertised my services on Care.com for several years. I can say if there’s ever a problem, you can contact them and they are very willing to help in any way they can. Care.com has been very supportive and helpful with finding work. I would definitely recommend Care.com to anyone needing to find work.
Reply from Care.com2026-07-13
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I highly recommend Care.com. With this platform, I was able to quickly see profiles on caregivers for my elderly and disabled mom. The extensive info and photos gave me very quick and easy insight into the person, their capabilities, experience, and reviews. I could reach out to schedule interviews easily. I only need a person for about an hour a day, M - F, so using Care.com saved the cost of minimum hours using a service that required more hours and more expense. I also have found that working with a service is just as time-consuming as working directly with an individual. If there are problems, it's still talking it and coming up with solutions. With Care.com, I do that directly with the caregiver. I hired a caregiver who has been outstanding so far. I'm very pleased.
Reply from Care.com2026-07-13
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I came looking for a housekeeper but realized there were other other vocations represented. My Mother is at the end stage of life in another state. My father, though sharp as a tack, is not tech savvy. I found a care giver on Care.com that is so perfectly alligned with his/our needs that it seemed to good to be true. I knew there had to be a place that housed quality profesionals and this site continues to pay us back in time saved and potential regret. We chat with people and can add additional vetting if needed. On the housekeeping side, I did make an error and sent the wrong person my home cleaning project. Because it was my error, I tried them anyway. They were mediocre and I have since reached back out to the correct person. If you read, chat and vet the person, this site is a game changer.
Reply from Care.com2026-07-13
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
We contacted Care.com for a pet sitting need. We have a young teenage cat, and a 21 year old female cat. We got a response the next day, with a picture of the caregiver, and a note saying she lived 3 blocks away, and would love to care for out cats neefs before, and after her day job. We met her in person to show her around, and any questions or details. She eas super nice, asking about our wedding photos, and church baptism photos. During our travels, the girl sent video updates of both cats, happy and calm. She even offered to wash dishes and vacuum. We would not hesitate to call again, and neither should you. Thank you Care.com
Reply from Care.com2026-07-13
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I received a number of resumes and most of them were potentially viable. The experience summaries given by the applicants was very helpful. The reviews by former employers were extremely helpful in determining who to interview.
Reply from Care.com2026-07-13
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
I was unable to read messages unless I had a paid subscription. Subscription is out of reach for me. I decided to close my account. I then got an email saying they had removed me because I violated community standards. Very odd. If I am ever in a position to pay a ridiculous amount for a subscription, it certainly won’t be with this site.
Reply from Care.com2026-07-15
Thanks for reaching out. We have received your message and will be in touch with you via email shortly.
Deceptive company. AVOID at all cost or it will cost
Reply from Care.com2026-08-06
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027183 when you contact us. Thank you!
While the app is great about putting people in front of you, th user aspect needs some work. It is still a very basic construct, and you cant really do your "work" on it. It did serve its purpose, and we were able to find help, which was great. It just isnt the smoothest on either side of it as a care seeker or care taker.
Reply from Care.com2026-07-08
Thank you so much for your feedback about the app! Please be assured that I have documented your comments for our Product team's review. If you would like any assistance with the app or your search, please don't hesitate to reach us at [email protected]. Please include Reference Number REV-027180 when you contact us. Thank you!
This platform is good and recommended it but if you’re new in this business you need to have a good skills to negotiate with the customers because they want to pay the minimum.
Reply from Care.com2026-07-08
Thank you for your feedback! We are glad to hear you are enjoying the app and we appreciate your comments! I'd also like to note for reference that we have an Articles and Guides section of our site that has information and tips to help with job needs such as contact negotiations, if you'd like to check it out at https://www.care.com/c/. Thank you!
We needed care for my elderly mother, and we are automatically turned to care.com for help. We were able to find someone quickly. The site is user friendly and the process to find care is simple.
Reply from Care.com2026-07-09
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!