Caribou (caribou.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
It didn’t take long for me to get approved and they were nice and patient with me and I like the amount that I have to pay each month and I get a free month off car payment
Thank you for sharing! We’re glad our team was patient, helpful, and able to find a monthly payment that works better for you. We hope you enjoy the extra time before your first payment!
My interest rate was too high when I purchased my car, I thought a lot of refinancing, that's when Caribou fell into my lap on social media. Their quality of service was 2nd to none, there was someone to talk to from the start to the finish. Great job Caribou
Thank you for choosing Caribou! We’re glad you found us and received outstanding support from start to finish. We appreciate you taking the time to share your experience and your kind words about our team.
At First, I was apprehensive and scared about doing a loan this way because I never did a loan in this manner. But everyone was knowledgeable and helpful and friendly to guide me through the process. Everything worked out better then expected. Also, my savings was cut significantly in interest and time. Thank you Caribou.
Thank you for trusting Caribou with your refinance! We’re glad our team helped you feel comfortable and supported along the way. It’s wonderful to hear that everything exceeded your expectations and that you’re saving on both interest and time.
The process was seamless and efficient and working with Sean was a pleasure. He was very professional and on top of any questions I had throughout the process.
Thank you for sharing your experience! We’re glad Sean provided professional, attentive support and was there to answer your questions along the way. We’ll be sure to pass your kind words along to him!
Thank you! We’re thrilled you had such a great experience with Caribou.
This was a very difficult process to get a loan. Most of the lenders rates were way higher then what was advertised to be a lower rate. Highly disappointing.
Thank you for sharing your feedback. Caribou searches thousands of rates to find customers the best options available through our network of lenders. If you have any questions, please email us at [email protected], and a member of our team will be happy to help.
Thank you for your review! We’re glad our team kept you informed and stayed connected throughout your experience.
This was a great process and they were fast and got my payment lower than $400 a month
Thank you for sharing! We’re happy the process moved quickly and helped lower your monthly payment to under $400. Enjoy the savings!
My loan advisor, Carlos, made everything go so smoothly! He found me a rate that was more than half I was paying. He walked me through every step of the process from start to finish. I can’t recommend Caribou any more highly!
Thank you for the wonderful review! We’re thrilled Carlos made the process smooth, kept you informed every step of the way, and helped you find such a better rate. We’ll be sure to share your kind words with him!
Thank you for the awesome feedback! We’re so glad you had a great experience from start to finish.
The process was very easy and professional I will recomend them 💯 Thsnkss a lot!!!
Thank you for your recommendation! We’re glad you had an easy, professional experience with our team.
Asking for documents on different days instead of all together. I was out of town and had to make a special trip back home to retrieve the extra document asked for. Not offered the extended time on my new payment that was offered in the letter that was sent to me by Caribou. Overall not happy with the entire process.
Thank you for sharing your experience. We’ve shared your feedback with our team as we continue to enhance our process documentation for customers. If you have any questions, please reach out to us at [email protected]
Thank you for sharing! We’re glad the application was easy to complete and that we were able to help you move forward.
Thank you for sharing! We’re glad our team was responsive and provided such great support.
Caribou was awesome. I got the best rate and offer with caribou and reduced my payment by $150 less per month. I applied with two other companies but caribou beat both of them with best offer and paid off my loan very quicly. My adviser Corey was awesome and communicated with me through the entire process. My loan was approved in 2 days doc signed the bext day. The POA for dmv was done next day and loan funded 2 days later and check mailed to my lien holder. My lien holder today confirmed they got pay off all in good order. Extremely happy with caribou the small processing fee that they charge was really worth it and I am very happy going with Caribou.
Thank you for sharing your experience! We’re thrilled Corey kept you informed and helped you find an offer that lowered your monthly payment by $150. We’ll be sure to pass along your kind words, and we appreciate you choosing Caribou!
I had to send same paperwork three times in three different spots and they don't have any clear cut direction of anything how this process is going to be. Which is very frustrating for anyone haven't done refinancing before. Rates are super great either.
Thank you for sharing your feedback and for working with Caribou. We’ve shared your experience with our team as we continue working to make requests clearer and easier for our customers. If you have any additional questions, please email us at [email protected].
They send me information telling me how I'm approved for a lower financing, and then deny approval...
Hi, thank you for your feedback. At Caribou, we search thousands of rates across our network of lenders to find customers the best options available for their loan. We wanted to look into this further, but unfortunately, we weren't able to locate your file with the information you provided. Please visit Caribou's FAQ page to find more information about the refinancing process or reach out to us at [email protected], and a member of our team will be happy to help.
Great communication and ease of use of online site and banking app.
Thank you for the great feedback! We’re glad the communication was clear and that our online tools made the process easy to manage.
Made it easy to know what the next steps were.
Thank you for sharing! We’re glad our team made each step clear and easy to follow. We appreciate you choosing Caribou!
Very friendly and patient with me. They were able to get me a lower rate than my current lender.
Thank you for sharing your experience! We’re glad our team made you feel supported and helped you find a lower rate. We appreciate you choosing Caribou!
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