Caribou (caribou.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
It was pretty simple to complete and Darius was very attentive and helpful through the process.
Thank you for sharing! We’re glad Darius made the process simple and was attentive and helpful along the way. We’ll be sure to pass along your kind words!
I applied for a refinance through Credit Karma and was connected with Caribou Financial. The entire experience was confusing from the start. I spoke with multiple representatives who all asked for different things, and none of the information matched up. I was told there were no stipulations, then suddenly there were. My credit was run multiple times for no valid reason, which was frustrating and unnecessary. The process became so unclear and disorganized that I stopped communication because it started to feel sketchy. I do not recommend this company.
Thank you for sharing your feedback. At Caribou, we always strive to provide our customers with a smooth auto refinance experience. We’ve shared your comments with our team. If you have any additional questions, please email [email protected].
Reps were quick, professional & honest
Thank you for the kind words! We’re glad our team provided quick, professional, and honest support. We appreciate you choosing Caribou!
Very well communication and made everything so easy step by step! Thank you all so much!
Thank you for the kind words! We’re so glad our team kept things clear and made each step easy to follow. We truly appreciate you choosing Caribou!
This was simple, transparent , and quick.
Thank you for your review! We’re glad your experience was simple, transparent, and quick. We appreciate you choosing Caribou!
Dealt with jess she was very helpful in everyway
Thank you for sharing! We’re so glad Jess was helpful throughout your experience. We’ll be sure to pass along your kind words!
you got me down to more than half of the interest rate i was paying and the 2 month payment vacation was the cherry on top!
That’s an incredible rate reduction! We’re thrilled we helped you lower your rate and enjoy a break before your first payment. Thank you for choosing Caribou, and enjoy the savings!
Thank you for the kind review! We’re glad our team made everything easy to follow and understand.
I did a refinance and the staff made everything easy and quick, notary was done online, papers were esigned, and it only took less than a week, and bow I have a lower payment
Thank you for sharing your experience! We’re glad our team made refinancing quick and easy, and we’re especially happy we helped lower your monthly payment. Enjoy the savings!
I cannot tell you how happy Jimmy has made myself and my Mother about being able to refinancing our car. Jimmy had great feeling, compassion, and empathy with his customer service skills. Jimmy made the reinfinancing so easy for my Mom and I to do, and at the end of It all. Jimmy was as excited with the reinfancing plan that he negotiated with the new lender as we were. With the benefits he was able to get for us , we are overjoyed. What a stellar customer service agent Jimmy truly is!
Thank you for sharing such kind words about Jimmy! We’re thrilled his compassion, empathy, and support made refinancing easier for you and your mother. We’ll be sure to pass along your praise to him.
My experience was good and ultimately I saved almost $200 on my monthly car payment. The process was very easy and quick! My only complaint was initially the response was that I would be saving a whole lot more money.
Thank you for your feedback. Please email us at [email protected] if you’d like to discuss your experience further.
Thank you for the kind words! We’re glad our team was helpful throughout your experience.
We got approved, but we’re having a hard time connecting with the people to send the money for our payments every month it’s been two weeks!!!! We have called the company two times and was put on hold for almost an hour both times !! The woman that we’ve been working with has been wonderful at Caribou.. I should have put it with the one star not the five star
Thank you for sharing your feedback. Please email us at [email protected] so a member of our Customer Support team can connect with you directly.
I was looking to refinance my vehicle, so I contacted Caribou. The customer service was great in the beginning, and I received the answers I needed quickly. It took me 3 months to follow through with the contract because I did not want to take the 5-to-7-point credit hit. I decided to follow through with the refinancing right before Christmas. I explained to Caribou I was leaving the country for 6 weeks and needed to make sure everything was good before leaving. Two weeks later Caribou asked for me to make an additional payment due to someone else's mistake of course, so I did. Two days later Caribou said everything was complete and I had nothing to worry about. A week later I left the country for the holidays. I returned six weeks later and found out Caribou still had not completed the payoff after 3 incorrect payoff attempts (Caribou shorted the payments due to not applying the correct interest). No phone calls, no emails and no texts at all to notify me what was happening with my account. At this time, I had a new Credit Union account and the Ally account open at the same time and had to make double payments for two months. Also, a massive credit hit I had and additional fees to pay. I had to walk Caribou through every step so Caribou could get the payoff amount correct two months after I was told everything was good. To this day Caribou ignores my calls and blames others for the mistakes they made. Caribou must be a good company reading the reviews but were horrible for me.
Thank you for bringing this to our attention. We have shared your feedback with our team. Please email [email protected] so a member of our Customer Support team can review the matter with you directly.
Thank you for the review! We’re glad our team was helpful and thorough throughout your experience.
Easy to talk to staff, polite and went the extra mile to help get everything turned in.
Thank you for the kind words! We’re glad our team was able to support you every step of the way.
Very helpful in finding a lower rate for my car payment.
Thank you for sharing! We’re happy our team helped you find a lower rate for your car loan.
They were fast and quick with all the process. I’m glad to have find Caribou.
Thank you for the kind words! We’re happy our team made the process quick and easy. We’re glad you found Caribou!
Caribou helped me secure a fantastic refinance loan rate for my truck. I can’t recommend enough. They were able to give me multiple options for repayment and helped me save almost $4,000 in interest from my current loan. They basically hold your hand every step of the way and are incredibly communicative.
Thank you for the recommendation! We’re glad our team helped you compare multiple options, find a great rate for your truck, and save nearly $4,000 in interest. It’s great to hear you felt supported every step of the way.
No body at Carabou told me about the $799 processing. It showed up in the contract I had to sign and the monthly payment I was given of $718 rose like $5. I still signed it but increased my principle by that amount. Im not happy about it.
Thank you for sharing your feedback. We’ve shared your comments with our team, and we invite you to email [email protected] so a member of our Customer Support team can review your concerns with you directly.
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