Carrefour (carrefouronline.com) has a 1.5 out of 5 rating on OK.one, based on 89 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-11.
A woman working there told my grandma to shut up i was about to shut her up physically. They always hire disqualified and disrespectful people. I don’t recommend you having high expectations for the customer service going there .
Discusting !! In the last 2 years no money back from out of stock items ..we called the service..we was by info in Carrefour ...we wrote e mails with photos....nothing !!! In Diani Kenia
A éviter le vendredi parking flicer par des vigiles à cause de la mosquée. Qui t interdisent l entrée deplorable
Beware of Carrefour Monaco. On 01/07/26 at checkout n°174, their payment terminal tried to charge me 95.99 EUR twice. My bank, OTP Bank, confirmed that the first amount was definitively debited and kept by Carrefour. They refuse to refund me on the spot. An official complaint has been filed with the European Consumer Centre and the Monaco Economic Directorate. Avoid this company.
Disgusting service – They failed my delivery and held over €200 of my money hostageI understand that delivery issues happen, but Carrefour’s customer service is absolutely unacceptable. They failed to deliver my order worth over €200. Once the goods were returned to their fulfillment center, they didn’t even bother to process my refund automatically.I had to actively chase them for over 4 consecutive days. During this entire time, they completely ignored my emails and refused to answer my phone calls. It felt like they were actively dodging me.To make matters worse, when they finally acknowledged the issue, I was told I had to wait an additional 5 working days just to get my €200 back in my account. Forcing a customer to waste days chasing their own money due to a mistake Carrefour made is a complete joke. Avoid ordering from them online—if anything goes wrong, you will be completely ignored.
Hard to beat this place in the area. The selection is impressive - local products well represented, a fresh section that's always well stocked, and regular deals that actually make a difference on the monthly grocery bill. Staff are friendly and easy to find when you need help tracking something down. Checkout lines move quickly even during peak hours, which is more than you can say for most supermarkets around here. Really appreciate the focus on organic and French-label products - it doesn't feel like just a marketing gimmick, the quality actually backs it up. Clean, well-organized and consistently reliable. Highly recommend.
I ordered from Carrefour.co.il online to delivery a week ago, June 10th, 2026. Two things were missing and I reported it to them right away through their ticket system. Then I discovered that the garlic was rotten. So I sent a new ticket, repeating the missing items and added the garlic. I've also sent a picture of the garlic. No reply. I repeated the ticket several times. No reply. No refund. Yesterday, I went to their WhatsApp and wrote that I'd already contacted them 3 or 4 times and repeated the missing items and the rotten item. I wrote 12:37. Got a few questions from them during the day. Then 21:06 I was told to contact them again this morning. So I wrote 7:32 and was told they started at 8. I wrote 8:21 just in case they didn't check old messages. Now it's 13:00 and there's still not a word from them. We've ordered from them 4 times earlier. The first time they were 5 hours delayed. Every time, they've sent us SMS and emails with their offers, good offers, but when we ordered the same day, those orders weren't available. But the worst is this silent treatment. I can't say their customer service is bad. There simply is not customer service.
They are the worst when it comes to warranty. I got an ironing machine (Panasonic) and 1st use the plug melted in the socket. The customer care team response is the plug is not covered in the warranty. Then they went on to say we dont know how did u plug it or unplug it maybe you broke it while doing so!! Unless i developed a super power, i done know how is that possible. After a long and frustrating discussion, they said we couldve return it but because the box is not with you we cant as it is not considered our stick unless it have a box. Then they circled back to the plug is not covered only the plate or iron pat is. And thats after giving me the receipt of return and waiting for a week. Carrefour doha city center
Expected more from the biggest supermarket in the city. Checkout queues are brutal - waited 25 minutes on a regular Tuesday with half the tills closed for no reason. Fresh produce looked tired and some dairy was close to expiry, which isn't great for a store this size. Staff weren't helpful at all, asked a simple question and basically got ignored. Prices on imported stuff are inflated and the quality rarely justifies it. Local options like Fresco are honestly a better bet for everyday shopping. Has its uses when you need variety, but it's more stress than it should be.
Did not deliver everything I ordered! Requested for a refund ,but no one seem to help me out It was my first time ordering and I was not happy!poor service!never again!
1. ordered 3 items of cat food. Order number 784030015888109. Paid 34*3 = 112. Delivery was due on 15/4. On 19/4 after so many calls, i got 1 unit. But email says the order is delivered. Another call to get my refund which i hope i get without further follow up 2. Ordered 4 items of the same cat food again (it clearly showed the number of items were available). The oder details were emailed to me. However without any intimation or communication the amount was reversed on my bank statement. zero communication. 3. Along with the confirmation of delivery of order number 1 i got a survey. none of the review buttons ranging from 1-5 worked. then by accident i pressed 10(very positive review) and it immediately accepted. Overall a very bad experience and unwanted stress and waste of time.
We had a terrible experience buying an expensive washing machine from Carrefour Online directly, and the company's executives MUST take note, because this is a sure way to lose clients. This is briefly what happened: 1. This was an appliance sold by Carrefour online itself in Southern Spain, not a third party. 2. Upon checking out, the delivery expectation for the item, which was in stock, changed from a couple of days to almost a week, and a delivery window of an entire day. 3. None of that would have worked for us, so we immediately cancelled the order. 4. We were told the refund would take up to ten days. 5. On the day that Carrefour offered to deliver the now cancelled order, we got a message that the delivery truck was on its way. 6. We called Customer Service and told them the order was cancelled. The rep confirmed that the order was indeed cancelled and got in touch with the delivery company, a third party. 7. After 10 days, no refund had been issued, so we called Customer Service again and were told the delivery people had not properly registered the item as a return (????? A cancellation is a cancellation, right?) 8. Two weeks, later, no refund, called again, were told again that the refund was imminent, nothing. 9. Finally, after the third call, the refund was finally issued. This whole thing is unacceptable, but more so that a company can keep our money for weeks, hundreds of euros.
Several times the price shown is not r so. After cashier trespass, you realize that the price charged it's different. Always charg more price than shown at exposed.
I bought a machine from the Carrefour website from a third-party company called Zematech. The product was damaged, so it was returned. Zematech did not have sufficient funds to refund me. Carrefour would not help to resolve the matter, so I went to OMIC here in Spain, and they sorted it out within an hour. How can a company be allowed to work with Carrefour when they don't have any money?
It s the most dishonest horrible company !! I baught a fridge for 5200 dhs . They delivered through some third party van, box dirty . Inside fridge full of dust think it was in warehouse for years !!! Then I saw it s wrong model ! Asked the deliver to take it back ! He refused ! Left the fridge I don’t want with me I have no where to keep my stuff he took my old fridge !!! Since then am calling customer service and they are investigating !!! It s the worst experience I ever had in dubai ! Terrible
Bad service sometimes when I need to use my card they tell me the credit system not working and this only happens in carefour supermarkets ??????
This is the 4th time I bought cheese from Carefour Qatar Villagio, horrible, with mold and not for human use. By mistake my assistant send it with my 7 year old son. It is fatal. I hope I can post here the video for the cheese. I run to school for my son to not eating it. I call them nobody care. Carefour Qatar
I have had the worst customer experience with your team today!!! An order I made via express at 6PM and yet till now I haven’t received!! I am the one who keeps calling to track as it is late and I need to sleep but I have been met by empty promises. To make it worse I get a notification that you have cancelled since the rider was unable to reach me yet all this while I have had my phone waiting for your call!!! Why would I not pick the riders phone call and keep calling your team to ask when the delivery will be done!!! 2nd I have indicated my estate name and house number so someone just needs to get to the gate and have security call my house to confirm!!! None of that has been done! And your team is comfortably telling me they can give me the riders number I call? Whose job is that? How is that making my work easy if I have to pay for an order, call the store countless times to follow up and still have to call your rider to still follow up!!!! Would it not be easier to just walk into a store !!!! Improve your service !! The only person wgo tried to assiat was Fidel! 60-110mins delivery yet 3 hours in and no delivery
bohot hi ghatya kisam ki cheze hai all things are fake not recomended jo chez sale me hai wohi sabse zada fake hain just time waste and money waste and food court ki kya hi baat hai bss dekhne me achi hai or taste fazool worth it nhi hai quality nhi hai .
Such a pathetic customer service. I faced no response as well as delay in delivery. Just to sell the product, they will give fake promises and once order is placed and money is received, they are really not bothered to help customers. It is frustrating to deal with delayed deliveries and a lack of communication after you have already paid.
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