Carrefour (carrefouronline.com) has a 1.5 out of 5 rating on OK.one, based on 89 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-11.
Carrefour order 18347638for which they charged my credit card €392,05 upfront before delivery. On delivery today 11 Dec 2025, 16 that is sixteen items "not available"(!). In addition, 2 items "buy one get one free" only received one, not two. The same thing happened three weeks ago. No contact, no follow up, no refund. Bottle of beer missing from packet of 3. Whether dishonest or just incompetent, these people don't deserve to be in business.
I am very disappointed with the behavior of the Carrefour delivery guy today. I have been a regular customer for a long time, and this is the first time I experienced something like this. He arrived at my building and called me in a rude manner, telling me to come down and collect my groceries because he didn’t want to come up. When my fiancé told him to cancel the order if he refused to deliver properly, he came up but started banging on our apartment door aggressively. He acted unprofessional, had no manners, and even tried to pick a fight with my fiancé. This kind of behavior completely ruins the reputation of the company. Delivery staff should show professionalism, kindness, and respect — not hostility. Very disappointed with this experience.
So today is my birthday and was really having a bad day but I was buying a cake to share with my kids and I was served by a guy named mwebi Job at carrefour Junction mall who ensured I don't forget today was a special day he wished me via the teller screen and giving me birthday points..I will always shop at carrefour no matter which side of Kenya I am in
Absolutely furious with Carrefour — I was simply browsing deodorants and got shouted at by an employee who insisted I buy everything I touched, which is completely unacceptable, humiliating, and a total abuse of customer service standards; I will never set foot in this store again.
I have to say I’m quite disappointed with Carrefour. While they sometimes have a good range of products, my overall experience has been frustrating. On multiple occasions, items I ordered online were either out of stock or substituted without clear communication, and delivery has often been confusing, with drivers not knowing the address despite clear instructions.Customer service is another letdown. Responses are slow, unhelpful, and often just pass the problem onto third parties, leaving you to chase them. I’ve had issues with poor quality items, incorrect deliveries, and a complete lack of support when trying to resolve these problems.It’s frustrating when a large chain doesn’t seem to care about basic customer experience or product reliability. I won’t be relying on Carrefour for online shopping again unless things improve.
i was just checking out deodorants until this employee starts shouting on me for doing this and told me to pay all the deodorants i tried
I bought a mobile and it is not working properly, it suddenly closes and doesn't allow to update. I asked to return it, and they told me that the third party has to manage the return. Not good customer attention and easy way to contact them and to contact the third party. I DO NOT RECOMMEND TO BUY TO CARREFOUR. THEY ARE SCAM
My experience has always been superb!! Carrefour next gen mall, the riders are professional and handle deliveries perfectly. Big up to Rider Ernest who has delivered my orders more than once and his service is wonderful
Very bad shopping experience the last time to buy or order from carrefour
The store is gnerally well-stocked, and you can find good deals on many products.
I went in there and bought a set of fruit but the fruit was rotten so I went back in but the cashier wouldn't accept the refund. They have even got rotting berries on the shelves! Absolutely terrible
Very poor standards of customer care, pathetic cashiers who probably look like they ex boda boda riders, Chandarana always
Carrefour Masai Mall Ongata Rongai The quality of service is poor, I order online every day and every day there is some item out of stock, and the items are available on the computer, other items are not avilables on line but they are present in the supermarket. In the past I used other Carrefour in the Karen hub or Galleria without problems, now when I login the system force me to use the new Carrefour in Ongata Rongai and start the stress because there they don't give the same quality of service. About the delivery at home all the time it is necessary to pick the phone because they don't know even the address where I stay and I have give as reference "near train station"...not in the Masai Mara but it is not enough... Not raccomandabile.
Disappointing Quality – Meat Spoils Before Expiry Date (Again!) This is the fourth time I've bought meat from Carrefour that has gone bad before the marked expiry date. Most recently, I purchased three pig meat packages on May 4th, all labeled with a "07.05.25" date. They were the last ones left, and I expected them to at least be safe to eat for a couple of days. To my frustration (but not surprise anymore), all three packages were already spoiled by the time I got them home. The smell was awful, and the color was clearly off. This has become a pattern, not a one-time mistake. Whether it's a storage issue, poor rotation, or deliberate mislabeling, it’s completely unacceptable—especially when it concerns food safety. I’m extremely disappointed and honestly no longer trust Carrefour's meat section. I purchased three pig meat packages on May 4th from the Czyżyny branch AVOID BUYING MEAT HERE!
Title: Extremely Disappointed – Found Insects in Chocolate Bought from Carrefour I am deeply disappointed and shocked by what happened during our recent visit to Carrefour. Yesterday, we purchased a big chocolate bar, looking forward to enjoying a sweet treat. But to our utter horror, when we opened the packaging at home, we found insects crawling inside the chocolate. Yes, insects – in a sealed product that we trusted was safe to consume! This is not just about a ruined snack. This is about basic health and safety, which Carrefour, being a reputed and large supermarket chain, is supposed to guarantee. How can such a reputed store allow expired, contaminated, or poorly stored products to reach customers? This isn’t just carelessness – it’s sheer negligence. Big brands and supermarkets like Carrefour make millions in profits, yet fail to ensure quality control in the products they sell. This kind of irresponsible behavior is putting our health at risk, especially when it comes to products that children often consume. It’s completely unacceptable and reflects very poorly on their commitment to customer well-being. I strongly urge Carrefour to: Investigate how such a product made it to the shelves. Review their food storage, inspection, and supplier quality controls. Publicly acknowledge the issue and take responsibility. Ensure strict actions to prevent such health hazards in the future. To all customers reading this – please check your items carefully before consuming, no matter how big or trusted the store is. We deserve better than this. Carrefour, you have lost a loyal customer today. Our health is not a business margin.
All items delivered are wrong!!! And the receipt attached to the bag is under my name and the correct orders of mine, but the items inside are all NOT as what I have ordered. Very disappointing and worst delivery service!!! It's always disappointing to have online purchase with this store. I made a complain from my previous bad experience but I did not receive any update about it. I thought they will improve somehow, but again this time, I was left disappointed and stressed!!!!!!!!! I HOPE THEY WILL DO SOMETHING THIS TIME, otherwise, that shows one thing, that they do not care about the complains of their customers.
Bought a Dishwasher Bosch Sks62e32eu 2 months ago through carrefour marketplace and it came in terrible shape (Used). Water was leaking through the box and it was smashed. Called and requested for return. They were not answering me and were speaking only through carrefour. After 3 weeks they have sent an email that delivery person will come and pick it up (this didnt happen) we called Carrefour again and they called Netnbuy and they said again they will send a delivery person to pick up. (CTT express) Finally after a month they picked up the dishwasher. We called carrefour to receive back the money and they said we shoud wait for 2 weeks. After 2 weeks we called to carrefour and Netnbuy said that they will not give back money and lied that we have sent them another dishwasher. Carrefour said that this is not true, but Netnbuy still told they will not send the money back. 2 Months have passed no money and no dishwasher! These people are Thieves. Never buy through Netnbuy! Carrefour doesnt provide any support, have not returned us money! And continue selling from Netnbuy on their marketplace, even they know that they deliver second hand products that claim they are new!
89 reviews matching