Carrefour

Shopping Carrefour website is a froud

Never buy on Carrefour shopping website. What happened to me is incredible. I bought an iPhone from the website, later I saw that the supplier was an obscure company with 1-star reviews. Just complaints. When the package arrived, it seemed to be a joke. The package was very bent, I didn't even open the package and immediately requested its return through the customer service on the Carrefour website. I was told that I would be contacted within the next 48 hours. In a short time I received a message on WhatsApp from a contact called The Carrefour Returns Center. I was told that it was about returning an object. They gave me a code for me to be able to send the package by post, which I did. After 13 days, I received an email from Carrefour in which I was given another return code. When I said that I had already sent it, it turned out that the people I had sent it to were not from Carrefour. How did they know my whatsapp number? They obviously received the information from those who work at the customer service. This is how they work at Carrefour Brasil!!!

Complaint Regarding Poor Customer…

Complaint Regarding Poor Customer Service by Joanna, Associate Manager of Customer Service in Dubai Dea Sir/Madam I hope this message finds you well. I am writing to bring to your attention the concerning experiences I have had with Joanna, the Associate Manager of Customer Service in Dubai. Unfortunately, my encounters with Joanna have been extremely disappointing and have left me feeling frustrated and dissatisfied with the level of customer service provided by your company. I would like to express my deep concerns regarding the poor customer service I have received from Joanna. On several occasions, I have found her to be unhelpful, unresponsive, and in some instances, dishonest. As a customer, I believe it is essential to receive professional and courteous service, and unfortunately, Joanna has failed to meet these expectations. One of the most troubling aspects of my interactions with Joanna is her propensity to provide misleading information and outright lies. In multiple instances, she has promised resolutions that were never delivered, made false claims about company policies, and generally displayed a lack of integrity in her communication with me. This behavior is not only unprofessional but also ethically questionable, and it has greatly eroded my trust in your company. Furthermore, Joanna's dismissive and unresponsive attitude has made it incredibly difficult for me to address my concerns and seek assistance with resolving issues. Despite my attempts to communicate my dissatisfaction and seek a satisfactory resolution, she has consistently failed to acknowledge my grievances and has shown a lack of empathy towards my situation. As a loyal customer who values transparency, honesty, and reliable customer service, I am deeply disappointed by the treatment I have received from Joanna. The level of unprofessionalism and lack of accountability displayed by her is simply unacceptable, and it has significantly impacted my perception of your company. I believe it is crucial for your team to be aware of these issues so that appropriate measures can be taken to improve the customer service experience provided by your company. I sincerely hope that you will investigate this matter further and take the necessary steps to address these concerns promptly. I appreciate your attention to this matter and look forward to hearing from you soon regarding the actions that will be taken to rectify this situation. Thank you for your time and understanding. Warm regards, Leila

I too have been trying to "unsubscribe"…

I too have been trying to "unsubscribe" for weeks. I get numerous emails in Spanish every day offering me prizes. I have sent emails to Customer Service, completed the Unsubscribe procedure more times than I can remember, and still they come. Does anyone know what you have to actually do to get free of this nuisance? I think it is illegal in the EU to refuse to delete someone on request. Must be wrong, as I cannot achieve this. It's ludicrous. I live in a country with no Carrefour shops, and the emails are in a language I do not speak.

These pages show how incompetent…

These pages show how incompetent Carrefour is to run an online store, I recommend the store to delete it rather than embarrass itself...

Their customer service is top notch

Their customer service is top notch. They address your concerns without hesitation. My shopping experience has been great and their prices are affordable.

I will not shop again from carrefour…

I will not shop again from carrefour because i bought a TV they had on discount and when it arrives, Tv was broken. I called their support, they came and took it but suddenly, i receive a call that the fault was mine and i broke the TV! Omg!

Ordered a delivery for saturday and it…

Ordered a delivery for saturday and it failed to arrive. Chased the order and was told that they cancelled it as they did not have a driver in my area!! No email, call, nothing

Carrefour - Never again

Carrefour treats its clients really badly. I will never buy anything there again. Not worth it !!!

Carrefour will do nothing about fraud

Somebody used my email address to make a Carrefour account, and not only did they let them, without verifying the account, they refuse to let me delete my email address from their systems. Everytime I ask them they phone the person who fraudulently used my address and cancel the request. They have clearly told me they will not delete my email address unless I have a phone number in the UAE, which I'll never have.

Fraudulent

What a rip off. Carrefour are a fraudulent company worth billions. They've ripped me off buying fuel in France for 260gbp. I'm trying to get my money back from the bank. Carrefour should not be in business at all. Fraudulent,bent,money grabbing sods. Be careful buying fuel in France on a card. Far better to pay cash. Yet finding a cash petrol station in France can be difficult. I want to give zero stars but that's not possible.

Wouldnt even give 1 star

Wouldnt even give 1 star! Its a robbery - i ordered my food, to be delivered in 2 days and they didnt deliver, i phoned and they said there was a delay -1 day later after phoning10 times and reasurring me they will call me back, nothing. then the last call they say i have no order! its 125euros - daylight robbery! is this even possible!

Terrible service

Terrible service. I ordered €112 worth of food and I am missing €15 worth of items and after 1 week of messaging them, they are refusing to deliver the missing items and won't tell me why. They claim they have refunded me for all the missing items which is not true so I have had to file a claim with Paypal to recover my money. I hope Carrefour rot in hell.

A Scam! Do Not Order with this company!

A Scam! I placed an order through Carrefour online on the 7th of November. On the 14th of November I received a message to say that the product was en route to me. When it had not arrived by the 17th of September I wrote to ask what the issue was and they advised me it would arrive this week. It has still not arrived and the tracking details that I was given are no longer valid. Carrefour tell me I need to contact the merchant directly but will give me no contact details. The merchant, El Almacen de Colchon is impossible to contact. No one picks up the telephone or replies to the email address I found online. The delivery agent, Envialia, say they have no knowledge of the delivery. That is not with them. I will be reclaiming the money I paid. Very dissatisfied!

naked deception

I purchased an air conditioner and installation service online and asked to contact me by email, but customer service still called me and made unrealistic service promises, and the trucking company employed by the store has a very bad attitude , I can accept waiting, but do not accept deception and discrimination, spend money to enjoy service, not waste time, there will be no second purchase, never

Don't order online, if you value your time.

Stay away from ordering online.

I Don’t like this shop

I placed an order on Nov 4 and received…

I placed an order on Nov 4 and received it on Nov 5 with missing items. I called them within a mins of receiving my item so that the delivery guy could check if he left it in the van by mistake. The made a complain, gave me a ref # and that was it. I called Nov 8 and was told someone will contact me as a complain takes 4 days or something like that. Couldn't hear clear as there was alot of static from the other end, same on the 5th when I called. After no response still, I contacted them through watsapp today Nov 10. Filled in order number and email address and was told to wait in a queue. Soon after someone messaged to say "hi how may I help you" as soon as I typed I placed and order and received missing item, I got another message saying "hi, happy afternoon" by this time I was typing the issue and the complaint number I was given on Nov 5. After no on responded, I said hello. No answer. Then sent a few question Mark's and still no answer. Until now, no answer. This was my first time buying online from carrefour and I was impressed with how easy it was and how fast delivery was. But now I am HIGHLY DISAPPOINTED AND DISSATISFIED WITH THE AFTER SERVICE RECEIVED. WILL NEVER RWCOMMEND CARREFOUR ONLINE

Literally never order online with them

Ordered online in the morning and it said for a 5-8pm delivery. 9pm came and no one had contacted me and the phone line and contact us box online didn’t work. Finally got a call from the driver to confirm my address at 10pm and he said it would be delivered at 1am! It arrived earlier at about 11pm but the courier was rude and shouted at me in Arabic when he arrived and I literally have no idea what he was saying. It came in so many plastic bags and for one of the replacement items they had given me a plastic tray (which just looked like the lid off a box) instead of a dish rack which was of no use. Won’t be ordering from Carrefour again.

Nazi based shopping

Nazi based shopping medical discriminators

awful fruits and vegetables

I bought some tomatoes from carrefouronline and I needed to throw half of them at the bin. They were like green woods within and not having any taste at all. The price is still as high as always just like buying good products...