CarShield (carshield.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
The professionals at Car Shield took care off businesses as advertised.
Jerry, there's nothing better than knowing your experience lived up to your expectations. We're so glad everything came together just the way you hoped it would. Thank you for taking the time to share your experience with us!
I've used my policy twice and the first time the claim was not approved. The second time, Car Shield barely paid anything and I still had to pay my deductible. This policy is not worth $99 per month. I will be cancelling soon.
We can appreciate why these experiences have left you questioning the value of your coverage. We'd like the opportunity to review your claims with you and help provide a clearer understanding of how your contract was applied. If you have any questions about your coverage or the claim decisions, please contact our Customer Service team at 1-800-587-4612. We'd be glad to walk through everything with you and answer any questions you may have.
I never worry about my car anymore ! You are so efficient with claims and very helpfull
What a wonderful review to read! Knowing you no longer have to worry about unexpected repairs is exactly why we're here. Thank you for your kind words, and we look forward to being there whenever you need us.
Clayton and everyone I have spoken with have done an excellent job in helping me.
Thank you for sharing your positive experience, Mike! We're so glad to hear that our team provided you with excellent assistance. If there’s anything more we can do, Customer Service is always happy to assist.
CarShield representative promised to call me back with answer to my question the following day at 4 PM. Never got a call, and that’s been about a week ago very disappointed.
Thank you for bringing this to our attention, and we apologize that you didn't receive the follow up you were expecting. We'd like the opportunity to learn more about what happened. Please contact our Customer Service team at 1-800-587-4612, and we'll be glad to answer your questions and assist you.
Knowing your coverage came through when you needed it is exactly what we hope for. Thank you for sharing your experience, and we look forward to being there whenever you need us.
Everything was done in a timely manner and quick response
We're so glad to hear that you experienced timely service and quick responses! Your satisfaction is very important to us, and we appreciate you taking the time to share your positive feedback.
Representative was extremely helpful and knowledgable
It's always wonderful to know our team made such a positive impression! Thank you for your kind words, and we truly appreciate you taking the time to share your experience.
We love hearing that! Thank you for taking a moment to share your experience with us. We hope to have the opportunity to assist you again in the future.
Sent a bad check!!! How the hell you send a check that's not good!!!! Law suite coming!!!!!!!!!!!!!!!!!
Thank you for bringing this to our attention. We take concerns like yours seriously, but we were unable to locate an account with the information provided in your review. We'd appreciate the opportunity to speak with you and better understand what happened. Please reply with your contract number or contact our Customer Service team at 1-800-587-4612 so we can review your concerns and answer any questions you may have.
That's great to hear! We hope everything continues to go smoothly, and we appreciate you giving us the opportunity to protect your vehicle.
This company listens to customer needs
We are so glad to hear that you feel we listen to your needs! Providing excellent service and truly understanding our customers is always our top priority. Thank you for sharing your positive feedback.
You didn’t change the account to my correct name yet. It’s BILL, not Phil
Bill, thank you for bringing this to our attention. We apologize for the confusion. We've confirmed that your account has been updated with the correct name. If you have any other questions or notice anything else that needs our attention, please don't hesitate to reach out.
This was great policy to have specially being vacation and have a break down. I was unexpected hat I still had large amount to pay for the labor that was not part of the repair. My question is why there is not membership card to help I.D. us a Member.
George, thank you for sharing your experience with us. We're glad your coverage was there for you during an unexpected breakdown while you were on vacation, and we appreciate your feedback about the labor costs and having a membership card. If you'd like to go over your claim or have any questions about your coverage, please contact our Customer Service team at 1-800-587-4612. We'd be glad to answer your questions.
This was the first time I used Carshield in six years it was just like the commercial it was a smooth transaction great job
Patricia, knowing your first claim after six years was such a positive experience means so much to us. Thank you for placing your trust in CarShield, and we hope to continue being there for you for many more years to come!
I called to make sure they didn’t cancel my account and to make sure it stayed active and the associate made sure it stayed active . I was going to cancel but it had already been paid . I decided to keep it active you can’t believe everything you hear about companies.I did my research and was told false information about the company so after researching I decided to stay with this company.after all I have been with them for 3 months or more ,never had to use it but it’s good to have security.
Terry, we appreciate you taking the time to share your experience with us. We are glad to hear that our associate was able to assist you in keeping your account active and that your research led you to continue with our services. We understand the importance of having security and we are pleased that you feel secure with us. We value your continued trust and look forward to serving you.
Joan, that's what we love to hear! We're so glad everything was resolved and you can move forward with confidence. Thank you for taking the time to share your experience.
Your company saved me over $1400 thank you. I am so happy I have car shield. Excellent service.
We are so happy to hear that we could help you save money and provide you with excellent service. Your positive feedback truly makes our day!
I have a platinum plan and was told that a sensor that senses the oil pressure (750 dollars)is not covered because such is not listed in agreement.Also told that I cannot contact the entity that determined such and “that is it”The notion that a sensor that informs the oil pressure is not covered is absurd. The recipient of my call is a woman at home with no knowledge of a car ,rude and dismissive.This is a fraud company on steroids and I would advise no one to pay them a penny .Their scheme is simply to take your money ,deny the claim with no recourse to the customer and move on to the next complaint.
Paul, we understand you're not satisfied with your experience, and we'd like the opportunity to look into this with you. Unfortunately, we're unable to locate your account with the information provided in your review. Please reply with your contract number, or contact our Customer Service team at 1-800-587-4612, so we can review your claim and discuss the interaction you described with our representative. We'd appreciate the chance to better understand what happened and answer any questions you may have.
Excellent to have
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
201 reviews matching