CarShield (carshield.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
I didn't like that my issue wasn't resolved.
Denise, we appreciate you taking the time to leave a review and understand your concerns. We'd like the opportunity to better understand what happened and focus on finding a solution. Please contact Customer Service at 1-800-587-4162 so we can review your concerns, discuss your experience, and answer any questions you may have.
That's exactly how it should be! Thank you for the great feedback. If you ever need us, we're just a call away.
Was great. I appreciate it. Thanks
Minette, we're so happy to hear this! We appreciate your kind words and are here anytime you need us.
Do not talk to them. I talked to them 2 years ago and they still wont stop calling and sending stuff. Its a scam!
I highly do NOT recommend carshield. Even with a certified and preferred vendor from their list certifying there was nothing wrong with our transmission, because I said the car seemed to be vibrating during the week before (waiting period) they refused to cover any of our claim. Many car companies told me they don’t partner with carshield because of how often they pick apart claims to not cover the whole thing. I didn’t want to believe it, but experienced it first hand. Oh and not ONCE did they call us when they said they would. If I didn’t have a great shop guy updating me on his communications with carshield, I never would have known what was going on. Again, I do NOT recommend this company.
We appreciate the opportunity to address the concerns you've raised. We know this wasn't the outcome you expected, especially after having the vehicle inspected. Based on the information provided during the claim review, including the service records and reported concerns, the failure was determined to have begun before the contract became eligible for coverage. The contract does not provide coverage for breakdowns that begin before the purchase date or during the waiting period. If you still have questions about the decision, please contact Customer Service at 1-800-587-4162. Our team can walk through the claim with you and help clarify how the decision was reached.
Teresa, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
DO NOT USE THIS COMPANY!! Unless you can see the future, don't use these people. Carshield will gladly take your money than service a vehicle. When I needed work done on my A/C, they denied my claim because I had freon added to the vehicle because the A/C started blowing hotter then it should. Because I didn't have a crystal ball and my car had just passed its warranty, my claim was denied. Yet, the same day I made a claim on my car, I got a call asking about coverage for my home insurance. The nice lady tried 3 times to get me to sign up. When I called to cancel auto coverage, they were so quick to cancel it and did not try and talk me out of it. They should be ashamed. DO NOT USE THIS COMPANY! Thanks a lot Ice-T!!!
Thank you for taking the time to share your concerns, Jeremy. We understand this was a disappointing outcome. After reviewing your claim, we found the service records documented the air conditioning concern before your contract became effective. The records show that refrigerant was added at that time, but no repair was completed, so the condition was determined to be pre-existing and not eligible for coverage under the contract. If you still have questions about the claim or would like to talk through the decision, please give us a call at 1-800-587-4162. We're here to help explain the claim and answer any questions you may have.
My contact person was rivers brock.while my truck was being repaired they gave me a beautiful new truck to use. And they did a great job repairing my truck runs great and will return anytime my truck needs help.great dealership. Verry satisfied customers.
Joel, we're so glad your repair went smoothly and that your truck is running great again. Thank you for sharing your experience, and if you ever need us again, don't hesitate to reach out.
I don't know how many times I had to tell customer service No, just cancel my contract. I no longer need it because I bought a new 2026 vehicle.
It took to long.not sure if it was you or the dealer.I would like more updates I didn’t know what was going on. Thanks for your help.
I have been with car shield since 2013 and they have always made it easy to get my car repaired
My customer service representative was very friendly, patient and knowledgeable. She answered all my concerns and questions. She treated me as a valued customer. She is an asset to CarShield.
Tracie, knowing you felt valued as a customer means a lot to us! It's wonderful to hear all of your questions were answered with care. If there's ever anything else you need, don't hesitate to reach out.
When I became a member I was told you only have to pay 100 dollars deductible put on my first claim you wanted me to pay 320 dollars and I didn't I would like all my money I put into your company and I was not told the whole truth so I would like all my money I paid for false advertisement I will not tell people to try cashiers because they are not truthful
Robert, we understand why you had questions about the repair costs, and we appreciate you sharing your concerns. After reviewing your claim, we found there was a difference between the repair facility's labor charges and the labor times from a nationally recognized labor guide, which affected the final repair amount. Please give us a call at 1-800-587-4162 so we can go over your claim, explain how the repair costs were calculated, and answer any questions you may have. We want to make sure you have a clear understanding of your coverage and claim.
THE YOUNG LADY THAT I SPOKE WITH ON FRIDAY IN REFERENCE TO MY ACCOUNT AND UPGATING MY CREDIT CARD WAS VERY HELPFUL, VERY KNOWLEDGEABLE AND VERY FRIENDLY ABOUT THE WHOLE\N ACCOUNT INFORMATION.
We love hearing feedback like this, Steve! It's great to know your account update was handled with such friendly and knowledgeable service. If you ever need anything else, don't hesitate to reach out.
I canceled my contract on July 30 th and car shield still took a payment from my bank account on Aug 3 I want a refund!!!
Maria, we apologize for the inconvenience and frustration this has caused. After reviewing your account, we found that the payment was processed in error. We can also confirm that the payment is currently being authorized for a refund. If you have any questions or would like to discuss your account further, please give us a call at 1-800-587-4162. We're happy to review everything with you.
These people are a rip off! I purchased my policy July 3 and attempted to cancel Aug 3. They would not give me my money back because they said that it was an extra day in July. Keep in mind the 2nd was a Sunday and they were closed. But if they were really going by the 30 day period, they would have attempted to draft their payment at midnight on the 2nd, a Saturday-the true "30th" day. However they didn't draft it until midnight on the 3rd. Thank God I froze my card because that would have been more money they stole! I would not recommend this company to ANYONE!!!! THEY ARE PREDATORS AND THE CONSUMER IS THE PREY!!!
I have HAD car shield for years never made a claim ! Till my car needed an Actuator 2 of them and on my contract says actuator so let's just say after spending 6000 for my car to be fixed with other things including window motor ! Which also on my contract so do they word things differently so they don't have to pay ! And a rental ! Car shield is a joke !!! And I will keep putting a bad review till people get the idea !
They have great customer service staff friendly did a magnificent job explaining everything in my contract even down to the rental love them to death great recommendation from my mother who also drives a Cadillac
Chandra, what a wonderful compliment! It's great to hear everything was explained clearly and that your mother's recommendation led you to CarShield. If you ever need anything, don't hesitate to reach out.
Great customer service goes along way. It’s a relief when a representative can be emphatic and show compassion when one is going through a difficult time. I’m very grateful that the representative eased my concerns and helped to resolve my situation.
Nancy, comments like yours mean so much to us! Knowing our representative was able to ease your concerns during a difficult time is one of the best compliments we could receive. If there's ever anything else you need, please don't hesitate to reach out.
Had to Change card number and everything went smoothly!
Lois, thank you so much for your review! If you ever need anything at all, just give us a call. We’re always happy to help.
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