CarShield (carshield.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
Agent was very informed by what I wanted to do.
Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
Just had a quick question regarding A number of emails about my coverage She explained they were sell coverage emails and to disregard
Thank you for your review! We're glad we could answer your question and provide the clarification you needed. If anything else comes up, don't hesitate to reach out.
Customer service Michelle explained website was having issues, explained how to fix my app. Brandon was very informative and great customer service.
Thank you for your review! We’re pleased to know our Customer Service provided the support you were looking for. If there’s anything else you need, we’re just a call away.
It's wonderful to hear everything went so smoothly. Thank you for your kind words. If you ever need us, don't hesitate to reach out.
Aurora, thank you for your review! If there's ever anything else you need, please don't hesitate to reach out.
Adjuster wanted a video of a ac dye leak test. Video was sent next day. Carshield then claimed there was corrosion on the part needing replacement. There was some dirt and salt, but NO corrosion. Shop fought them and sent a video of the part cleaned. They took a WEEK to review the evidence. I got the rental a few days after the evidence of no corrosion was submitted. After having the rental for the week of waiting for THIER response they are telling me they won't cover any more rental time AND claimed it was the shop's fault even though the shop was waiting for Carshield to cover the important part of the repair. Also I found out you can not get ahold of Carshield they have third party representatives answering for them. Guess the snakes don't want to answer for their dishonesty. I do not suggest Carshield unless you have an extra car when they inevitably cap the rental in their painstakingly long process, leaving you without a car. Also they take long responding so I hope you have time. Plus they only fully cover the CHEAPEST aftermarket parts they can find then send them to the shop.
Jacob, we appreciate you taking the time to share your experience. We'd like to provide some additional information regarding your claim. Based on the claim review, the requested repair included corrosion-related damage, which is listed as an exclusion under the terms of your contract. We do see that authorization was provided for the covered portion of the repair, while the corrosion-related portion was not eligible for coverage. The administrator responsible for handling claims is identified in your contract. If you'd like to discuss your claim, your rental benefits, or have any questions about the coverage decision, please give us a call at 1-800-587-4162. We'd be happy to review everything with you.
It appears their goal is to deny any claim. They are so difficult to work with that no service department in our area will work with them.
I purchased a Car Warranty Plan from Car Shield 4 months ago and policy is month-mont. I filed my first claim 7/27/26 as the result of a water pump leak and heat exchange vacuum line leak which according my contract should have been covered minus my $500 deductible; total estimate was $1,672.00. My mechanic submitted the estimate to Car Shield and after about an hour, my mechanic called and stated that Car Shield rejected the claim and would be giving me a call to further discuss...never received a call, email, text...nothing? As a result, I called Car Shield later that day to inquire about the claim and their Customer Service Representative tried to make excuses of why I never received a formal response regarding my claim; she was probably the rudest representative I have encountered in quite awhile...after she finished her cover story, I requested to cancel the policy and she persistently refused my request until I demanded a Supervisor. Once she realized that I was serious about cancelling my contract...she finally complied. To date, I have yet to receive any formal communication from Car Shield regarding my denied claim,; no explanation email, text, nor call..."TERRIBLE SERVICE...RUN"
Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. After reviewing your claim, we found that the amount eligible for coverage was less than your contract deductible, which is why no contract payment was due. We also apologize for the lack of communication regarding your claim. The claim decision had been made only a short time before you contacted us, and our follow up call had not yet been completed. If you have any remaining questions about your claim or your experience, please give us a call at 1-800-587-4162. We can review the claim details with you and answer any questions you may have.
CarShield initially didn't want to assist with my car getting fixed regarding the extra hours needed to complete the job, but I was able to speak to someone higher up who was very nice and helped me. He was able to work with me to get the extra time needed to fix my car. I had pushed back, but CarShield was able to get my issue resolved. Thank you.
Thank you for taking the time to share your experience. We apologize for any confusion or frustration during the claims process, and we're glad we were able to work with you to help get your repair completed. We appreciate your feedback, and if you ever have any questions or need anything in the future, don't hesitate to reach out.
As a automotive technician, I deal with a lot of extended warranty companies. They are by for the worst. They are always trying to dodge repairs. Currently I have one tying up a stall that they insisted on sending their own part for. Of course they sent the wrong part. Typical of them. They make no offer to pay for our lost time dealing with the BS. They do not pay full book time on some repairs. They decline leaks if "they do not think they are bad enough" . I am just going to start blasting them on social media every time they screw us over. Would not recommend.
I live on a fixed income and they lowered my rates which they didn’t have to after my husband passed. They are always friendly. We have been with CarShield for a long time now. Very professional.
James, thank you for being such a longtime CarShield customer. It means a lot to know our team has been able to support you over the years. If there's ever anything else you need, please don't hesitate to reach out.
Cancelation was saved by a premium discount! Yay!
Lewis, that's great to hear! We're glad we could find a solution that worked for you. If you ever need anything else, please don't hesitate to reach out.
Young lady answered all my questions and very polite
Thank you for your review, Louis! We’re pleased to know our Customer Service provided the support you were looking for. If you have any other questions, don't hesitate to give us a call.
Well, while I never had to use their services for repairs, just by the conversation with the customer representatives were extremely helpful and knowledgeable, they answered all my questions and concerns,thank you Carshield,
Annmarie, it's great to know our team was able to answer your questions and help you feel confident in your coverage. Thank you for choosing CarShield, and if you ever need us, we're just a phone call away!
Good customer service, and good representative on the phone, and tolling repair service. Thanks
Thank you for taking the time to leave us a review, Carlos! We're so glad to hear you were happy with the service you received. If there's ever anything else we can do for you, please don't hesitate to reach out.
It took segveral telephone calls to resolve the problem of transfering a vehicle, which my name has always been on the title, to me. I sent in all the paperwork that was required and yet I spent over 1 hour on the last call. the issue was finaly resolved but the process was horrible
Rita, we appreciate you sharing your experience and apologize for the frustration you encountered during the transfer process. Feedback like yours is important because it helps us identify opportunities to improve our processes. We're glad the issue was ultimately resolved, and if there's anything else you'd like us to review, please contact Customer Service at 1-800-587-4162.
There's nothing better than knowing you felt valued throughout your experience! Thank you for your kind words, and if you ever need anything, we're just a phone call away.
Irma, we love hearing feedback like this! Thank you for taking the time to leave a review. If you ever need us, we're here to help.
Had car shield for years on my car. I finally needed to use it for a engine issue. I called for garages listed by car shield and they all told me the same thing. Car shield sends an adjuster out and if they approve the claim the process will take a long time. Bad way to approve repairs would cost me alot. I sold the car losing 5 thousand dollars
Rick, we're concerned to read about the experience you've described and appreciate you bringing your concerns to our attention. Unfortunately, we were unable to locate an account with the information provided in your review. If you're willing, please reply with your contract number or contact Customer Service at 1-800-587-4162 so we can review your claim and better understand the concerns you've shared.
Walter, thank you for the great review! We're happy to hear you had a positive experience. We’re just a call away if you need anything down the road.
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