CarShield (carshield.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
It was easy to update my account and, the response time for my repairs are always answered and resolved in a timely manner
Eric, it's great to hear everything has been easy, from updating your account to getting your repair requests taken care of. Thank you for your kind words. If you ever need anything down the road, we're just a phone call away.
When they couldn't take the payment due to a card update, they called. I had to find out what happened as I had updated the info online. I had to contact my credit union and rep offered to call back which is not the norm. It was a help.
Mrs. Lewis, it's great to hear everything worked out! We're glad our representative was able to help. If you ever need anything, don't hesitate to reach out.
The counselor who assisted me was very informative..I asked various questions & she answered in a very mechanically knowledgeable way...which in turn helped me to ask more complex questions which in turn..without hesitation..helped me...
Thank you for sharing your positive experience, Lee! We are delighted to hear that our counselor was so helpful and knowledgeable in assisting you with your questions. Please let us know if we can assist you with anything else.
This company is doing outstanding work
Lindsey, this kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.
That's great to hear! We're happy we could make updating your information quick and easy. If you ever need anything, don't hesitate to reach out.
A joke ,,,customer service is disappointing. They’re very rude. This lady actually muted me while I was talking very very unprofessional and disrespectful deceptive. Don’t waste your money.
Sandra, thank you for bringing this to our attention. Providing respectful, professional customer service is important to us, and we'd like the opportunity to review what happened. We were unable to locate an account with the information provided, so please reply with your contract number or contact Customer Service at 1-800-587-4162 so we can look into your concerns.
Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
The coverage was spot on and clear!!!thank you
That's wonderful to hear, Nelson! If you ever have any questions about your coverage, we're always happy to help.
When I asked questions about the transferability of the policy, the response from Car Shield personnel was affirmed directly and provided without hesitation.
Barbara, it's great to hear you got the answers you needed with confidence. Thank you for your kind words, and if you ever have any other questions, we're here for you!
Was only going to pay $800 on a $2,000 bill how do you use the money I had been saving up if something went wrong with my car to pay the bill I really don't see the sense in having car Shield if I still have to save money on the side so if they don't pay something that's just wrong in my opinion
Constance, we understand why you had questions about your repair costs. Repair facilities may provide estimates that differ from the amount approved for covered repairs under the contract. In this case, the covered repair amount was calculated at approximately $800, which was less than your contract deductible, so no payment was due. If you'd like to discuss the claim or how the repair amount was determined, please give us a call at 1-800-587-4162. We'd be happy to answer your questions.
Don't get car shield warranty, my engine when out on my 2019 jeep and is setting in the repair shop and all they want to pay is 2300.00 for a engine that cost over 9000.00, but I been paying for the warranty on my jeep for over 5 years, please help me spread the word about car shield , I've recommended people to car shield and I'm in the process of letting them know to start looking for another warranty because car shield is very dishonest especially when I have a warranty that covers the engine and car shield don't even want to pay for a rebuild engine, I'm really pissed off and will be sending a statement to the BBB and anyone else I can think of the let them know about car shield warranty avoid car shield warranty company and let's spread the word about the all the negative reviews on car shield
Ricky, we understand this was not the outcome you were expecting, and we'd like to provide some additional information. Based on the claim review, the original cause of failure, the engine oil pump, was determined to be a covered component. However, the engine damage was found to be the result of continued operation after low oil pressure occurred, which is not eligible for coverage under the contract. A credit is being issued toward the covered repair. If you'd like to discuss the claim decision or have any questions, please give us a call at 1-800-587-4162. We'd be happy to walk through the claim with you.
Carshield makes you call just to get a quote then they tell you the classic line that they cant offer this deal for very long, so i ended up with insurance I didnt even know if id need yet. Then, when the deal fell though I wasnt getting the car, I tried to cancel on time online. Unlike any other service ive ever used, carshield required me to call in to cancel. But the call line has hours that line up exactly with when I work. I am under the impression that carsheild is deliberately difficult and unavailable to get more money. When I was able to call today, the pain in the ass on the phone made me write down the same info that was sent in an email. Carshield would be a great option if you know you wont have to do anything that requires that stupid phone line. I didnt even get refunded for the coverage time I didnt use.
Molly, we’re sorry to hear that your cancellation experience was frustrating. Because our accounts are serviced by phone, we do not currently offer an online cancellation option. Cancellations must be completed over the phone so we can properly verify the account, address any remaining details, and provide the required cancellation disclosure confirming that the coverage has been ended. To make our team as accessible as possible, Customer Service is available Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time and Saturdays from 8:00 a.m. to 3:00 p.m. Central Time. We also apologize if the information reviewed during the call felt repetitive after receiving it by email. Our representatives are required to explain certain details verbally to ensure the cancellation and account terms are clearly communicated. When the coverage was established, it was explained that the contract was refundable during the first 30 days. After that period, the coverage operates on a pay-as-you-go basis. However, since you ultimately did not purchase the vehicle, we will make a one-time exception and process a refund on the account. We hope this helps resolve the matter, and we apologize again for the inconvenience you experienced.
Thank you so much for taking the time to leave a review! We’re happy to hear you had a positive experience with our customer service team. If there’s ever anything more we can help with, please don’t hesitate to reach out.
It was easy to get the coverage for the issues with my car.
We’re delighted to know everything went smoothly for you! Thank you for leaving a review. If you need further assistance, we’re here to help.
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Thanks so much for your review, Jamie! We’re always just a phone call away if you need anything.
Carshield is legit.....10 star🌟. I been a customer for over 5yrs and I'm going nowhere else..my family members are with Carshield and my girlfriend bronco was repaired after buying a lemon 🍋 .. CC. Thank you Auntie Vivica Fox and Uncle Ice T. I wouldn't trust them if you wasn't there.
Wow, what an incredible compliment! Thank you for your loyalty over the years and for trusting us to help protect your family's vehicles. If you ever need anything, we're always here to help.
Carshield customer service made my entire process of having my vehicle repaired from start to finish was easy, worry free and explained in a manner that was clear to understand for someone who has never been in a situation such as this.
Sal, this kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.
DO NOT BUY THEIR SERVICES !!!! Scammers and a rip off !!! Car broke down. Blown engine. Waited 5 hrs for a tow truck on their service. Had to pay for a tow truck to move my car off a roadway cause it was blocking traffic $125 bucks to tow a block. Never reimbursed. Then denied my claim due to they couldn’t find any lapses in Maintenance not preformed on my car. So denial of coverage was something that they claimed a warning light that came on 20,403 miles ago ! Yeah you read right. Something occurred on my CAR 20,403 miles prior to my break down that had occurred. Drove 8,500 miles a year. Bought the car brand new 2018. Car is 8 years old. Break down mileage 67,904 So 2 and a half years I’ve been driving it with all maintenance up to date. No warning lights. No check engine lights. And claim denied ! DO NOT USE THEM. THEY WILL LOOK FOR REASONS NOT TO PAY YOUR CLAIM. CROOKS ! AND SCAMMERS
Tony, we know this has been a difficult experience, and we'd like to provide some additional information regarding the concerns you raised. We are currently requesting additional information needed to process your towing reimbursement. If you have any questions about that process, please give us a call at 1-800-587-4162 so we can assist you. Regarding your engine claim, the coverage decision was made based on the terms of your contract and the information gathered during the claim review. If you'd like to discuss the claim decision or review the contract provisions that applied, we'd be happy to go over them with you.
If I could give them minus zero I would. My late husband had this company for a while before he passed away. When I told them I did not want their services any longer they have aggrevated the hell out of me with their emails. I get at least 15 to 20 emails a day try to get me to sign up with them. I have asked them repeatedly to stop emailing me and it only gets worse. So I can only imagine what kind of service they offer. This kind of haressment on my part will not be tolerated . I am going to speak to my attorney about what charges I can file against them for harassment, file a complaint with Apple, FTC and anyone else I can think of and write a negative review every chance I get. This has been and on going thing since May and it’s only getting worse. I got 31 emails from them in one day. I have even emailed the company and asked for this to be stopped and did not receive a reply. It’s been going on for two months or more so. Now I am ready to go to court to stop this everyday harassment. 7/27/2026 I think this is self explanatory what other information do you need????? Other than I am sick of the overwhelming amount of emails I am receiving from Car Shield. 7/28/2026 In response to you reply. So far today I haven’t received anymore emails from Car Shield. Thank you for your concern. And stopping this harassment. If they start again I will certainly be getting in touch. Thank you.
Thank you for bringing this to our attention, Mary. We sincerely apologize for the frustration and inconvenience you've experienced. This is not the experience we want anyone to have, and we'd appreciate the opportunity to discuss your concerns and work toward a resolution. Please give us a call at 1-800-587-4162 with the email address receiving these messages so we can look into this further and assist you.
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