CarShield (carshield.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
The rep on the phone is who made the difference. He's why I chose you over Endurance.
What a great compliment! It's wonderful to hear our representative made such a positive impression and helped you feel confident in your decision. Thank you for choosing CarShield, and we wish you many miles of confidence ahead.
Car shield was so helpful always the service was great and to cancel was fast and easy Jay was very helpful and kind of I ever need a protection plan again you will be the first one I call thank you so much
Rebecca, we're glad we could make the process quick and easy for you! Thank you for your kind words, and if you ever need us again, don't hesitate to reach out.
Very bad i spoke to representative she told me we authorize to fi t the car and now the service department from toyota called m e and said carshild old the repairs on my car and the going to send a jester to look at the car for me the carshild plays games just not to pay and collect evrey month payment
We understand your concerns and appreciate you sharing your feedback. In some cases, an inspection is requested as part of the claims process to verify the reported failure and gather any additional information needed before a coverage decision can be made. If you'd like to discuss your claim or receive any available updates, please give us a call at 1-800-587-4162. We'd be happy to review your claim with you and answer any questions you may have.
First time using although I know someone else who has. Agents were professional and things were effectively handled in a timely manner.
What a great first experience! We're so glad everything was handled professionally and in a timely manner. Thank you for taking the time to leave a review.
Just knowing we are in Great hands for driving security is all the confidence my Wife an I need. Johnny and Dinna
Johnny, peace of mind is exactly what we want every customer to have! We're grateful to be part of your journey, and we're here whenever you need us.
I finally got my car fixed. I just had a lot of issues with Car Shield approving the cost of the vehicle to get fixed, but it got fixed and Car Shield was able to help me.
It's good to hear your vehicle has been repaired and that CarShield was able to assist with your claim. We appreciate you sharing your feedback, as it helps us continue improving the claims experience. If you'd like to discuss your claim further or have any questions, please give us a call at 1-800-587-4162. We'd be happy to review everything with you.
I had called to cancel because the vehicle had been sold, and I did figure Car Shield would ask about what was I driving now. I was prepared for that. I was happy they asked because I was considering putting the other vehicle with Car Shield. All went well, employee was very helpful and professional.
Poelstra, we're so glad everything worked out! It's wonderful to hear the conversation was helpful and made the transition to your new vehicle an easy one. Thank you for continuing to choose CarShield, and we look forward to serving you for many miles ahead.
They made our experience less stressful. They took care of our vehicle without any problems. They contacted us quickly and got the process started.
Diane, we’re thrilled to hear your experience was smooth and easy from start to finish! Thank you for taking the time to share your feedback. If you need anything further, we’re here to help.
Had a rental car the 2nd day...towed the car to the repair facility. Overall good experience with car shield.
Janice, thank you for your review! It's great to hear you're happy with our service. If you ever need anything, we're just a phone call away.
Exemplary customer service. The young lady was very professional, understanding, knowledgeable, and friendly.
What a great compliment, JP! We're so glad to hear our representative provided such friendly and knowledgeable service. Thank you for taking a moment to share your experience with CarShield.
You were no help with my repair! What am I paying 136.00 a month for you got the last of my money! I’m done with you I’m canceling my account you can go screw someone else, the media is going to love you!
We're disappointed to hear your experience left you feeling this way. After reviewing your account, we found that the most recent claim on file was authorized and paid. We'd like the opportunity to learn more about what happened and address your concerns. Please contact Customer Service at 1-800-587-4162.
CarsShield sent TWO after market parts trying to cut costs. It cost me/repair shop 5+ weeks w/o my car. Third part blew seals out and they had to be replaced. This compressor is still not blowing cold air as was before. This IS NOT THE CasrShield I remember. All three parts were A/C conpressors. The third compressor came with no English instructions and ?came with "ability to use both types of refrigerants"? What the hell??
Tamara, thank you for bringing this issue to our attention. Replacement parts are selected based on the terms of the contract and may include new, used, rebuilt, or remanufactured components when applicable. We would appreciate the opportunity to review your claim in detail, including the specific concerns you have regarding the replacement parts and the ongoing issue. Please contact Customer Service at 1-800-587-4162 at your earliest convenience so we can assess the claim and work towards a long-term solution.
Thank you for the great feedback! We're glad you had a positive experience with our Customer Service team. If you ever have any questions, don't hesitate to give us a call.
The process was very easy to follow. Very user friendly.
Mimi, we love hearing that getting started was simple and straightforward! Thanks for sharing your experience, and we look forward to being there whenever you need us.
I have had car shield for over a year. I have the aluminum plan which clearly states coverage for seals and gaskets and radiator. I need a new radiator and they informed me because it was due to street damage I would not be covered. Paid out of pocket! Now my front crank seal went on my car and they again told me I’m not covered. I asked to speak to a manager they told me I cannot buy one would return my call then when I called back 3 days later I was told managers do not call back if it is not a covered item. I asked her “can I fill out an online claim form and get a denial in writing” and I was told no! Then she told me she was going to disconnect my call because I was getting mad! So I can pay them 112.00 a month but can’t ask questions or speak to a manager or complain. WOW!!! They are IGNORANT!
Debra, we appreciate you taking the time to share your experience. We apologize for the frustration this situation has caused. Based on the claim review, the part that required replacement was not listed for coverage under the terms of your contract. We also confirmed that a supervisor was able to reach out regarding your concerns. If you have any additional questions about your coverage or would like to discuss your claim further, please contact Customer Service at 1-800-587-4162. We'd be happy to review everything with you.
The representative was very knowledgeable and helpful.
Thank you for the wonderful feedback, Deborah! It's great to know you had such a positive experience. If you ever have any questions, don't hesitate to reach out.
The customer service rep who assisted me was very personable and professional. Addressed my concerns and was patient with my questions.
Diane, we love hearing feedback like this! It's wonderful to know your questions were answered and that you felt well taken care of. If you ever need anything, don't hesitate to reach out.
Information that I was given was incorrect.I went to use it could not cancel the service already waiting for my refund.Did I haven't gotten in a week
Thank you for bringing this to our attention. We'd like to provide a quick update regarding your claim. The covered repair amount was less than your contract deductible, which is why the claim did not result in a repair payment. We can also confirm that your reimbursement has been processed by check, and you will be receiving it by mail. If you have any questions or would like to discuss your claim further, please give us a call at 1-800-587-4162. We'd be happy to answer any questions you may have.
CarShield buys lists for marketing. I have received email after email and hard copy letters to take on this company with a contract for warranty for a minimum of a year. I never made an inquiry with CarShield for a warranty contract. From all of your reviews, I can see that I would never sign a contract with them. I have called to opt out and sent return mail to them to stop sending mail. They just do not stop.
Sandra, we apologize for the inconvenience this has caused. We'd appreciate the opportunity to review the communications you've been receiving and work toward resolving this. Please contact Customer Service at 1-800-587-4162 so we can review your information and assist you further.
THE WHOLE EXPERIENCE WAS VERY TIMELY AND EVERY IN THE PROCESS WAS VERY GOOD
Jerry, thank you for taking the time to leave us a review! We're so glad to hear you were happy with the service you received. If there's ever anything else we can do for you, please don't hesitate to reach out.
201 reviews matching