CarShield (carshield.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
Very pleasant customer service. Things got taken care of on what needed to get done.
Beverly, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
Customer service awesome, staff friendly and knowledgeable service fantastic
Cynthia, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
Very Nice customer reps to talk with, where as they explain everything Very well, give you different option you can take.
Thank you for the wonderful feedback, Larry! It's great to know everything was explained clearly and that you felt informed about your options. If you ever have any questions, we're always happy to help.
I appreciate Car Shield's professional courtesy. Their customer service is outstanding! Thank you,
What a wonderful compliment, Sheila! Thank you for your kind words and for taking the time to share your experience. If there's ever anything we can help with, we're always happy to assist.
Linda, thank you for letting us know about your experience. We're pleased to hear our representative was helpful! If there's anything that didn't meet your expectations, we'd appreciate the opportunity to discuss it with you.
Thank you for your feedback, Robert! If you ever need anything, please don't hesitate to reach out.
I have been a member of Car Shield for over 10years with 2 different vehicles. I have the Platinum package which I think is the highest package. I understand Car Shield will quote after marker parts for repairs. I am ok with that because if it goes bad I just file another claim. My issues: The slow process after filing a claim it should not take a full week from the 3rd party inspector to adjuster to getting back with the customer so we can make a decision if we want to move forward with the repair shop parts or the after market parts Car shield is willing to pay the total cost. The process is too long then we have to wait for the parts to be delivered. In 3 of my last 4 claims it has taken longer than 2 weeks to get my vehicle. Car Shield will only pay for 2 week rental. Their process takes longer than a week. That needs to get better or extend the rental to 3 weeks max. Overall I understand what I am dealing with with Car Shield and it has saved my tons of money. The process is too damn long. It should take 2 to 3 days to verify the repairs once the customer files a claim no5 6 to 7 days.
Maurice, we truly appreciate hearing from a longtime customer like you. We apologize that the claims process has taken longer than expected, and we appreciate you sharing your perspective. We're continuously working to improve the claims experience, and feedback like yours plays an important role in those efforts. If you'd like to discuss the claims process further or have any questions, please give us a call at 1-800-587-4162. We'd be happy to answer your questions and hear more about your experience.
When I could not get my air conditioner done at the dealership, you gave me a referral for a neighborhood shop. They were polite ,professional and resolved my concern in a few hours on the same day.
We're so glad we could help you find a great solution for your air conditioning issue! It's wonderful to hear that the referral worked out so well and that your concern was resolved quickly and professionally. We appreciate you sharing your positive experience with us.
Professionalism and Efficient care and respect.
Thank you for your kind words, Brenda! We're so glad you had such a positive experience. If there's ever anything you need, please don't hesitate to reach out.
The agent understood my issue and offered me a better price deal, which I accepted. I still may need to cancel but will give it a few months to see if/how it can still be in my budget. Being 83 years old, I will probably not need it in a few months but ... agent was very helpful
Bonnie, thank you for sharing your experience! It means a lot that we were able to find an option that better fit your needs. We appreciate the opportunity to continue serving you, and if you ever need anything, please don't hesitate to reach out.
Keeping me updated on my truck status repair. They were highly Professional Intelligence.
Mr. Jackson, thank you for your wonderful review! We are glad we could keep you informed throughout the repair process. If you ever need anything, please don’t hesitate to reach out.
I left a review in May of this year, 2026. I was reciveing unwanted email from Carshield. I opted out on their web site. The emails have not stopped. I am still being harassed. I have opted out three time since then and still getting up to 7 emails a day! If this is how they do business I will NEVER use them or their services. I want to give zero starts but unfortunately that is not an option.
Susan, we apologize for the continued frustration you've experienced with these emails. Unfortunately, we were unable to locate a file with the information provided in your review. We'd appreciate the opportunity to help get this resolved. Please give us a call at 1-800-587-4162 with the email address receiving the messages so we can look into this and work toward a resolution.
Rodney, we appreciate your feedback! It means a lot to know you had such a positive experience. If there's ever anything you need, please don't hesitate to reach out.
Maria, we love hearing feedback like this! Thank you for your kind words, and if you ever need anything, please don't hesitate to reach out.
Thank you for your review, Richard! We’re so happy to hear you had a positive experience with our customer service team. If you ever have any questions or need assistance in the future, we’re always happy to help!
The process of approving my claim is inordinately long! I do not understand why unless you are trying to figure out how to reject my claim. It is very discouraging.
Thomas, we understand that waiting for a claim decision can be frustrating, and we appreciate you sharing your feedback. Each claim undergoes a review process to verify the reported issue and determine coverage eligibility. These steps help ensure that every claim is evaluated accurately and consistently. We would welcome the opportunity to discuss your claim, provide any available updates, and address any questions or concerns you may have. Please give us a call at 1-800-587-4162.
Great customer service and professional service
Leo, we're so glad to hear you received excellent customer service and professional support! Thank you for sharing your positive feedback with us.
This is the first time I ask for help from car shield. I have a 2019 Honda Pilot with less than 60k miles. Never needed to use them before. I take the car for an oil leak I found. Now I find out that I have to wait 48 hours for an inspection, then the inspector has 48 hours to complete the report and send it to the adjuster to see. And then the adjuster has 48 hours to complete approve or deny. You are looking at 1-2 weeks without a car waiting to see if you guys will pay for a repair. Definitely not worth it. I then find out that if I rent a car, only get it for 7 days and then I have to pay every day after that. I have the diamond package and I thought it would be a smooth process. Very disappointed and I will be giving negative reviews everywhere I can.
Jesse, we appreciate the opportunity to provide some additional information. Every claim goes through a review process to verify the reported failure and determine coverage eligibility. While not every claim requires an inspection, one may be requested when additional information is needed to verify the reported failure and determine the cause before a coverage decision can be made. If you'd like to discuss your claim further, we're happy to provide any available updates and answer any questions you may have. Please give us a call at 1-800-587-4162.
I had signed up and paid my initial payment in may of 2026! That was for contract #MRF5786769. that contract was terminated by mistake by carshield and when i discussed it with the customer service person she agreed that it made no sense and said it was a carshield mistake. I found this out when i made my first claim in July 22. 2026. Not what yhou want to hear when you have a big car repair bill that you bought carshield to cover! when i called in to file the claim and they told me they would reinstate it! but i had to make up two payments. I made those payments on July 23 on my mastercard. the customer service rep told me the payments cleared. what they didnt tell me is that they didnt reinstate the old contract and instead setup a new contract ABF3611005. which i later learned bought carshield another 24-48 hours of appoval time! another delay that should not have happened if they had simply reinstated the contract like they said they were! bottom line is I did everything right on my side, car shield screwed up so who gets punished for and enept carshield customer service? the customer of course! please correct these mistakesimmediately and contact my service provider so he can process his part of the claim and order my part! this is certainly not the type of service your commercials advertise, false advertising or just a calamity of errors by inept carshield employees?
Dennis, we apologize for any confusion and would like to clarify what occurred. Your original contract, ABF3611005, expired in April 2026. You contacted us in May to establish new coverage, and the down payment for your new policy, MRF5786769, was collected on May 13, 2026. Unfortunately, a system error prevented the payment from being properly reflected, so the new account was not fully activated. Because of that error, the monthly payments for June and July were also not collected. Once you contacted us, we immediately began working to correct the issue. Your current contract has now been reactivated, and the repair facility may proceed with filing the claim. Please have the shop contact us with the diagnosis, cause of failure, and parts-and-labor estimate so the claims process can begin.
Car shield is a scam, the Porsche dealership did not take their warranty, I have been paying them for 4 years and my air conditioner went out. I asked since the dealership doesn't take your warranty, can I pay out of pocket and get reimbursed, they said no. My car was already at the shop. The dealership warned me about car shield and my personal mechanic warned me too. They take your money and will not pay when something goes wrong with your vehicle
Afred, we appreciate the opportunity to hear your perspective and understand why this experience was frustrating. While we work hard to maintain positive relationships with repair facilities across the country, each repair facility ultimately decides whether they choose to work with us. We also understand your questions about reimbursement. Prior authorization is required so coverage can be confirmed and approved before repairs begin, including the covered parts, labor, and any applicable contract terms. We'd welcome the opportunity to review your concerns and answer any questions you may have. Please contact our Customer Service team at 1-800-587-4162.
201 reviews matching