CarShield

i have car shield diamond coverage

I do have car shield diamond coverage and today i went to Honda dealership for 2 major works: 1)Coolant leak 2)a/c not giving enough cool air car shield did not cover the above 2 because of some pipe & hose not included in coverage according to them. It is total rip off for the coverage I have been paying all along

The person who took the call, was very knowledgeable and informative.

The lady, who took my call, was very informative, kind, & answered all my questions. She was very patient. I asked her for referrals for mechanics to take car shield. She gave me five. My car is already at one of her referrals. She is a 10 star ⭐️

I tried to get a warranty on a 2022 BMW…

I tried to get a warranty on a 2022 BMW X4M and they didn’t cover engine or transmission (so not like the commercials) Also constantly contacted me multiple times a day to join even though they didn’t cover the 2 major items I was asking about ! I’m answering the ridiculous response by car shield . My vehicle was perfect ( had only 40,000 miles ) but was out of the warranty by time ( 4 years ) so why wasn’t it eligible, again?? Either way I stick with my honest review !!!

I purchased CarShield's Platinum…

I purchased CarShield's Platinum coverage because I wanted peace of mind and trusted that major repairs would be covered when needed. Unfortunately, my experience was extremely disappointing. My vehicle's instrument cluster failed, which prevented me from providing the mileage reading. The repair facility recommended by CarShield confirmed the issue and provided supporting documentation, including visual evidence. I also submitted my state inspection records to help verify the mileage history, but my claim was still denied. To make matters worse, I was required to pay a $250 diagnostic fee at the CarShield-approved facility. Although that fee was eventually refunded, it does not change the fact that I purchased this warranty expecting support when I actually needed it. It is concerning that a company can collect premiums for years and then deny a claim based on a technicality when a covered component fails. Offering a contract refund after denying a legitimate repair does not make customers whole—it simply avoids honoring the coverage that was promised. I would encourage anyone considering CarShield to carefully read the exclusions in their contract and understand that having coverage does not necessarily mean your claim will be approved. Based on my experience, I cannot recommend CarShield and will be looking elsewhere for vehicle protection in the future.

THEY WERE VERY KNOWLEGABLE

THEY WERE VERY KNOWLEGABLE, NO PROBLEMS AT ALL. VERY PLEASED JAMES R JACKSON

Review

You will always have a great experience with car shield

The lady i spoke to made me feel at…

The lady i spoke to made me feel at ease with my questions and reassured me things were correct!!!! She was very friendly, yet professional and knowledgeable!!!

Checking a payment

Your customer service is exceptional!

Very professional.

Great service quick and easy no problem…

Great service quick and easy no problem I appreciate yall service.

Very knowledgeable representative you…

Very knowledgeable representative you have very very, very knowledgeable and very kind. I had to call a lot of places to give them my debit card. A new number and some of them were quite rude and just hung up on me so I thank you very much for being so kind, mannerly very very knowledgeable.

Recent call to Car Shield was to remove a car due to accident

Recent call to Car Shield was very important, Agent that was so very helpful and understood the priority of my phone call, Agent's name was Lelia, she was very respectful and professional , 5 Stars for lelia

I have just started a claim and l’ll…

I have just started a claim and l’ll see how it goes.

I just changed payment date

Outstanding Coverage without delay

They are a great warranty provider that takes good care of their insured with no delays and fast service. Thank you Car Shield.

Carshield states that any vehicle under…

Carshield states that any vehicle under 20 years old regardless of mileage will be covered. My vehicle was a 2018 but the instrument cluster was replaced which did not show the mileage. I was out of town when I applied and confused the mileage when purchased with my wife's car. I estimated the mileage figuring that I would continue driving and add mileage so I over estimated the mileage. The repair shop pulled the mileage from the modules, which is the true way to determine mileage and found that the car had 30k less miles than I estimated. When I checked the title, the shop was correct. Carshield denied the repair since the mileage was not correct. 30k in their favor. They will find any reason to deny your claim and are a complete scam. Stay away. The canned response from carshield might make you think that there could be a resolution but it is a lie. I asked the supervisor if I could appeal their decision and was flatly told no. They declined the work without any option. Their canned response might make you think there might be a resolution but dealing with their people proves otherwise.

Satisfied Customer

Things went well. Car Shield stands by their word. They may not cover everything but they do take great care of their customers. I highly recommend Car Shield!

Car Shield is a LIVING NIGHTMARE!

This has been the most nightmarish warranty claims process I have ever experienced. CarShield failed me when I needed them the most. My air conditioning went out in the middle of summer during 100-degree weather. I took my car to the repair shop I have trusted for many years, European Auto Werks, expecting my warranty to help make the repair process easier. Instead, it became a frustrating maze of delays, misinformation, and endless hoops. An adjuster initially told my repair shop that all they needed was one photo and the work order. Then CarShield changed the requirements and requested 15 photos, a video, and detailed notes about the vehicle. My repair shop promptly gathered everything and submitted it. A CarShield representative then called the shop to confirm they had received all of the photos, videos, and documentation and assured them that my air conditioning repair would be approved so I could get my car back. Today is Tuesday, and I only have my rental vehicle until tomorrow because CarShield only reimburses rental cars for one week. After being told the repair would be approved, my repair shop was transferred to the next department—only to discover there was no approval at all. Instead, another representative requested even more photos and videos, despite the fact that everything they had already asked for had been submitted. After multiple phone calls and transfers, no one could explain why the previous representative had said the repair would be approved. At that point, my repair shop decided it would be easier to have a CarShield inspector come out and personally inspect the vehicle. After all, this was simply an air conditioning repair. Even that turned into another ordeal. The repair shop was transferred from one representative to another until they finally reached someone who said they couldn't even schedule the inspection. Instead, they had to "contact someone else," who would supposedly call the shop back within 24 to 48 hours just to schedule the appointment. Think about that for a moment. CarShield tells you to schedule an inspection, but the representative you're speaking with can't actually schedule one. They have to contact someone else, who may or may not call back within one to two business days just to make the appointment. Then you have to wait for the inspector to come out, complete the inspection, write a report, and submit it before any decision is made. That's several more days without your vehicle. Meanwhile, your rental reimbursement expires after only one week, as if CarShield assumes your repair shop has no other customers and can instantly stop everything they're doing to satisfy every new request CarShield makes. The entire process has been hoop after hoop after hoop. They ask for photos. You send them. They ask for videos. You send them. They ask for notes. You send them. Then they tell you the repair will be approved. Only to come back and ask for even more. If you'd rather have an inspector come out instead, good luck. That's another waiting game with more phone calls, more transfers, more delays, and more time without your car. Because CarShield is an aftermarket warranty company, don't expect straightforward answers when you call. Expect to be transferred multiple times. Expect representatives who don't seem to know what's happening with your claim. Expect to be told someone will call you back within 24 to 48 hours. Even asking to speak with a manager results in another wait because apparently there are no managers immediately available in customer service. When this ordeal is finally over, I cannot get far enough away from CarShield. I purchased this warranty for peace of mind, but when I actually needed it, all I received was misinformation, delays, endless bureaucracy, and a claims process that made an already stressful situation even worse. I would never recommend CarShield based on my experience. I wish I could say 0 stars!

Car repairs

I have paid monthly in this plan but so far haven’t had to put my SUV in the shop yet. Waiting on it to need repairs. Thanks