This experience was awful
This experience was awful. the guy on the original call was great! very helpful and knowledgeable. the rest of the experience was a wreck!
About CarVIO
Data updated- Website
- carvio.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 60% (25/42)
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About this business
CarVIO buys your car. That's it. Even if it doesn't run or if it's totaled. We make it as simple as possible. Contact us and get a quote today!
Written by the business, not verified by us.Is CarVIO legit?
CarVIO (carvio.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 60% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-25.
What people say
I had a great experience with Carvio…
I had a great experience with Carvio both times I have used them. They give you the most money for your unwanted vehicles that you don’t want to try and fix yourself. Charlie made my experience great again.
Great communication. Very helpful in getting through the process. I would recommend!
Great communication
The entire process was smooth and easy
The entire process was smooth and easy. Communication was handled mainly by txt and folks at carvio were responsive. I was a little nervous at first since I hadn’t sold a car online, but I would do it again!
Seller beware
Seller beware, I had a offer from carvio I accepted the offer sent them the title give them the bank routing number then received a text they would be making the deposit the title cleared they were all set. I didn’t hear anything. I text them and said the buyer backed out. So they didn’t say they would try anyone else they just sent me back my title. Hard to believe they didn’t have any other offers. It’s a 2011 f150 super cab?
Reply from CarVIO2024-03-12
CarVIO partners with many professional vehicle purchasing companies.Our representatives are dedicated to finding the best partner price available for our customers while making it as fast and easy as possible to sell their vehicle. While there might be individual buyers willing to pay more than our highest acquired price, the time and effort involved often costs more than our simple process. It appears that we almost had a successful deal made, but it fell through before your vehicle was picked up. We appreciate your honest opinion of our services and we will endeavor to make this process more seamless for each and every customer!
CarVIO is awful-PROCEED WITH CAUTION!!
CarVIO is awful. I was intrigued by the good reviews that I read in my search for reputable car buyers. As a matter of fact, they are rated higher than most. Not sure why. My experience with them was pretty good, AT FIRST! I received quite a few follow-ups from them both by text and email. There was even a name attached to it, James Smiley. They asked appropriate questions like the condition of the vehicle, mileage, any mechanical issues, exterior and interior questions. They came up with a value, which was decent. After that, they sent a congratulatory email and emphasized that someone would contact me with 24-48 hours. The earliest that I could expect my vehicle to be picked up would be 2 business days. It was also stated a few times that once the vehicle was assessed, and the amount that they were offering was agreed upon, that a check would be issued from and the institution is Bank of America. The check could be cashed the same day. They made sure to mention to answer calls because that is the way to have a specific scheduled pick up date. I was not comfortable because of all the robocalls, but, I felt that in order for me to get the deal, I had to comply. I answered most of the calls, and not one was from CarVIO. I waited 2 business days and tried contacting them, and got a voice recording. Then the bot, texted me and said they noticed that I called, and what was my issue? I told that bot that I have not heard from anyone. I also emailed James Smiley. The bot said s/he would look in to it. From there no response from no one. This company has moved to file 13 in my book! Please, please, make sure if you do still decide to give this company a try, please do not get your hopes set up until you actually go through the entire process. I would strongly discourage anyone from dealing with this company as you won’t speak to a live person, or at least I didn’t. And, so, if there are issues with cashing the check, chances are, you will be in for a long ride because I know James Smiley won’t be anywhere to be found. PROCEED WITH CAUTION!!!
Reply from CarVIO2024-03-12
We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard. CarVIO proudly arranges for free towing in most circumstances and typically picks up vehicles within 2 business days. There are circumstances out of our control including weather, traffic delays and other emergencies that impact local service level capabilities. We provide regular feedback to our partner branches to help them improve their transportation service. We will be reaching out to see if we can help resolve this issue and get your car back on track for a pickup!
Mind your business
Am interested with this campany
I had to sell my Mercedes Benz ML500
I had to sell my Mercedes Benz ML500. I got such low ball prices. Then Charlie Cordarius called me. I can't say enough what a gem Carvio had employed for them. The price was right and the kindness that was shown to me was exceptional. Then came Ben another wonderful gem. Between the two men everything was done amazingly. I would refer anyone who is looking to sell their car to Charlie or Ben. Thank you so much again.
Very Responsive
Very Responsive. Accurate. Timely answered all questions and inquires. Follow through up to final transactions. Easy and quick experience.
Easy and quick
Easy and quick. Payment on the spot. Really great experience.
Simple & Easy!!
CarVIO was great…fast, easy, efficient. Charlie Contreras was wonderful to work with! He was not overbearing and I felt no pressure at all. He answered all my questions & was clear about the entire process. Super easy & fair way to sell the “clunkers” in the driveway!
Easy, hassle free experience
Charlie was a true professional from start to finish. He secured the best deal possible, which was more than what other companies were willing to offer. After sending the proper documents, their partners called me. Within a few days, the tow company handed me a check and took my junk car off my hands. Thank you Carvio for the professionalism and very smooth process.
Avoid at all cost
I never write reviews but these guys are total scammers ...Gave me a price and stated I had 7 days to accept bombarded me with texts and emails then said I only had 2 days as company policy has just changed and offer is now less. Do yourself a favor and avoid these clowns and their representative James S
Reply from CarVIO2024-02-01
Thank you for this feedback. We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard. We will follow up with you directly as well.
Very bad experience with this company…
Very bad experience with this company call after call text after text go to notary pay for that and 2weeks later I'm stuck with the car and a title in there name and they will not answer calls or text nothing worst experience ever
Reply from CarVIO2024-02-01
Thank you for this feedback. We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard. It appears that we almost had a successful deal made, but it fell through before/while your vehicle was picked up. We appreciate your honest opinion of our services and we will endeavor to make this process more seamless for each and every customer! We will be reaching out to see if we can help resolve this issue and get your car back on track for a pickup!
Good experience
Overall, it is an easy process. It is legitimate! I filled out the online questionnaire and someone immediately responded with a quote over the phone. You have to overnight your title to the company and then they pick up the vehicle. Payment was issued after they received the title. I chose the option to bank transfer so it took a few days to process. My process with getting the vehicle picked up was a bit of a hassle due to the people they contracted to pick up my car having their own issues. Communication was mostly fast (over text) but other times slow. And you’re not always texting the same person even though it’s the same number. However, once the car was finally picked up, I would say overall the experience was good.
I recently used cardio to sell my car I…
I recently used carvio to sell my car I was offered one price but when I meet the tow truck guy he offered me a whole different price now I’m short of money and out of a car I’ll be contacting the BBB worst experience of my life!!!!!! Update: nobody has yet to reach out to me and I still have no car or money
Reply from CarVIO2024-01-22
We appreciate your feedback greatly and understand your frustration. The tow truck company was acting independently and in no way, shape, or form does this reflect CarVIO standards. This issue has been escalated to partner at local and corporate channels as well as our own management staff. We endeavor for all of our customers to have an amazing experience with both our staff and our partners! The vast majority of our customers have positive experiences as proven by our reviews here. We will be following up with you to get more details about this interaction and will do everything in our power to rectify this if we haven’t already.
Agent was rude and passive aggressive…
Agent was rude and passive aggressive and didn't know when to quit. Kept pestering after being told I would handle myself and to have a good day. His name was James. Won't sell to Carvio even if I can't match their offer elsewhere.
Reply from CarVIO2024-01-11
Thank you for this feedback. We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard to our employees. Thank you for taking the time to talk to us yesterday, your feedback is greatly appreciated.
I had a great experience with CarVio
I had a great experience with CarVio. I tried other National companies to get my car sold but Antonio was a true professional and worked with me to help this process from beginning to end. I got a great deal for my car. The pickup was timely and I received my check within three days of sending my paperwork. I will tell all my friends about CarVio and Antonio.
Reply from CarVIO2024-01-08
Thank you so much! We strive for a smooth and easy process for our clients. Keep us in mind if you have any future vehicles for sale!
Professional staff provided straight…
Professional staff provided straight forward communication, everything happened as explained and in a timely fashion. Received amount agreed upon as direct deposit ACH.
Reply from CarVIO2024-01-05
Thank you so much! We strive for a smooth and easy process for our clients. Keep us in mind if you have any future vehicles for sale!
Clear Communications
Clear Communications, said what they were going to offer and stuck with it.
Reply from CarVIO2024-01-04
Thank you so much! We strive for a smooth and easy process for our clients. Keep us in mind if you have any future vehicles for sale!
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