CarVIO

Checks from our approved partners are issued proof positive and can be cashed from the issuing bank with your government ID. Checks deposited into an individual account are subject to the rules and regulations from our customer's bank. The vast majority of our customers do not have any issues with collecting the funds. Our team is here to support you as much as possible if you encounter any issues by connecting you with the issuing bank and the local branch to resolve any problems as quickly as possible.

Checks from our approved partners are issued proof positive and can be cashed from the issuing bank with your government ID. Checks deposited into an individual account are subject to the rules and regulations from our customer's bank. The vast majority of our customers do not have any issues with collecting the funds. Our team is here to support you as much as possible if you encounter any issues by connecting you with the issuing bank and the local branch to resolve any problems as quickly as possible.

CarVIO provides a service that does not require an onsite inspection, and the quotes provided by CarVIO are provided in good faith. All quotes are subject to review and validation by our professional appraisers as well as our partners. We do this to avoid on-site negotiation by our tow truck drivers and we can ensure that customers are paid on the spot. The vast majority of our quotes are accurate and do not require revision. On occasion there are circumstances that dictate a difference in price by our partners and can stem from vehicle condition, market value changing, or underestimated damages. We continually provide feedback to our buyers to avoid valuation errors. We are committed to improving our internal processes to avoid experiences similar to yours.

CarVIO partners with many professional vehicle purchasing companies.Our representatives are dedicated to finding the best partner price available for our customers while making it as fast and easy as possible to sell their vehicle. While there might be individual buyers willing to pay more than our highest acquired price, the time and effort involved often costs more than our simple process.

CarVIO offers a convenient service that eliminates the need for an in-person inspection, and we strive to provide accurate quotes with utmost honesty. However, it is important to note that all quotes are subject to a thorough review and validation by our professional appraisers and partners. This additional step ensures that our tow truck drivers don't engage in on-site negotiations and allows us to facilitate immediate payment to our valued customers. While the vast majority of our quotes are precise and require no adjustments, there are instances where certain factors necessitate a difference in price as assessed by our partners. These factors can range from the condition of the vehicle, fluctuations in market value, or even underestimation of damages. To prevent any valuation errors, we continuously offer feedback to our appraisers and partners. We deeply value your input and fully understand your frustration. Rest assured that we take this matter seriously, and we are actively working on refining our internal procedures to avoid similar experiences in the future. The issue you encountered has been escalated to the relevant local and corporate partners, as well as our own management team. Thank you for bringing this to our attention, and we sincerely appreciate your understanding and patience as we address this matter.

CarVIO proudly arranges for free towing in most circumstances and typically picks up vehicles within 2 business days. There are circumstances out of our control including weather, traffic delays and other emergencies that impact local service level capabilities. We provide regular feedback to our partner branches to help them improve their transportation service. We fully recognize that your experience fell short of our standard, and we are committed to continual improvement.

Thank you for this feedback. We take pride in delivering a great experience for our customers, and we promptly address any instance when we fall short of that standard. We will follow up with you directly as well.

We appreciate your feedback greatly and understand your frustration. This issue has been escalated to partner at local and corporate channels as well as our own management staff. We endeavor for all of our customers to have an amazing experience with both our staff and our partners! The vast majority of our customers have positive experiences as proven by our reviews here. We will be following up with you to get more details about this interaction and will do everything in our power to rectify this if we haven’t already.