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Beauty & Well-being

Cbeautymall

73 reviews

4.373 reviews
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About Cbeautymall

Data updated
Website
cbeautymall.com
Category
Beauty & Well-being
Location
China
Status
Unclaimed
Last 12 months
30 reviews
Replies to negative
0% (0/10)
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Is Cbeautymall legit?

Cbeautymall (cbeautymall.com) has a 4.3 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has not yet replied to negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

Great packing but shipping is a hit or miss

Honestly it great company and I had no issues with customer support but the shipping is a hit or miss. I placed 3 orders with the in last few months or so, one got here in about 2 weeks while one took about a month to get here. While my first one got here in about a week of ordering. So while everything is packaged well and I had nothing wrong with my orders I wouldn’t count on expedited shipping even if you pay for it. I still like a lot of the products on there website so I’ll probably ordered from them again but just go with regular shipping from now on

They use terrible third party delivery

It has almost been a month since I placed my order. They use a third party shipper from China that doesn't deliver to PO boxes, but they don't tell the people buying from them. So it was sitting in the warehouse for 2 weeks. I couldn't change the delivery address, only the company sending to me. They weren't responding to my emails until I asked for a refund. Then everything appeared to be working. However the delivery company said I would get my package in 2 days. It's been four. At this point I'm going to ask again for a refund then go through my credit card company. If you're shipping things and using a third party delivery system, you should know if they deliver to PO boxes and if not, you should not allow people to put in a PO Box as a delivery address. And you should answer emails before it escalates to asking for refunds.

missing items, no help from customer service

My package was missing most of my order (I ordered 3 eyeshadow palettes and received only 2). I contacted customer service asap, submitted photos, and now it has been over a month and I have not gotten any news or had my issue resolved. Definitely would avoid ordering here in the future just because the customer service is terrible.

First time on CBeauty Mall

First time on CBeauty Mall, definitely not the last! I received my parcel in France 2 weeks after placing my order and happily surprised to see that everything was very carefully packed. I chose different brands, from eyeshadow to lip muds: all brands are carefully selected for their quality! I'm now checking regularly for new items! 🙂

Have purchased twice in April and May…

Have purchased twice in April and May 2025. Packages take a week or two to arrive. Everything has arrived well packed and intact. Prices are higher than other places, but the store is reliable and you don't have to pay customs yourself, which is well worth it for me.

Very quick shipping

Very quick shipping! The products are awesome! Both times that I ordered (2 times in the span of 1 month), the products have arrived in 10 days from the day of buying the products with shipping from China to Romania. I love the products! Now I ordered the palette from Goul in Japan and a gloss palette and I am extremely happy about them ❤️

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