Cearvol is an AI-driven hearing wellness brand dedicated to helping more people hear clearly, live confidently, and stay emotionally connected to the world around them.We combine stylish industrial design, smart technology and warm, human-centred service to create hearing solutions that feel like a natural part of everyday life – not a medical burden. Our brand philosophy is “Stylish Hearing, Vibrant Living”: we believe that better hearing should look good, sound good and feel good.Cearvol’s products are developed with a strong focus on comfort, speech clarity and real-world usability. From high-gain performance for challenging listening environments to intuitive app control and AI-powered sound optimisation, we design every detail to make conversations easier – whether you’re chatting with family at home, working, or enjoying time outdoors.Beyond hardware, we are committed to a caring experience. Our team provides friendly guidance, practical tips, and ongoing support, especially for first-time users and their families. We want every customer to feel understood, respected and reassured at each step of their hearing journey.At Cearvol, we are building an ecosystem of hearing wellness products and services that connects people across generations. We invite you to share your feedback on Trustpilot and grow with us as we continue to innovate, improve and bring more warmth and confidence to everyday listening.
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Is Cearvol legit?
Cearvol (cearvol.com) has a 3.6 out of 5 rating on OK.one, based on 23 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 33% of negative reviews. Last updated 2026-10-24.
Placed an order for the Cearvol WAVE hearing aid directly from the company store. Shipped promptly. However we had problems right out of the box - problems establishing a Bluetooth connection with my iPhone, and no sound during the hearing test from the right ear bud. Customer support initially responded via email, and after trying to use the hearing aids a second time they still did not function properly and were difficult to use.
After having them for 4 days, I asked to exercise my right to return the product within the 45 day return window per their return policy. They stopped responding to my multiple emails on my return authorization request and never returned my phone call on the matter.
Customer service has been evading my return requests. I have since disputed the charge with my credit card company. Perhaps I was sent out a rare bad unit, it happens. However there is no excuse for terrible customer support.
I am writing about my experience with the Cearvol Wave and the company Cearvol. Brilliant is the first word that comes to mind for both. The Wave is a highly sensitive hearing aid in the best way. Yes, at first it can be confusing, and there's a learning curve; some master it quickly, while others need a little more time. Nevertheless, everyone can get there and be rewarded with fantastic hearing quality, unheard of compared to basic or even most mid-range, and even some top hearing aids. And at a fraction of the price. Beyond normal hearing aid use, you can enjoy wonderfully enjoyable, high-quality music, and you can also connect the Wave charging case (cable provided) to your tablet, laptop, or desktop for an unbelievable sound from films, music, video, or whatever. If you attend meetings for work or pleasure that cause hearing difficulties, you can switch on the charging case microphone and place the charging case quite a distance from you. This will then send the picked-up words you might normally miss because the speaker is too far away to your ears. Brilliant! Wave has even more options, but I cannot list them all here. As for the company, I have nothing but high praise for it and its workers, including the people who handle feedback and complaints. The help and support are the best you can get. I recommend Wave and Cearvol 100%
After having expensive hearing aids that died, I did much research for a replacement. The Cearvol Nano 2 appeared to be a good choice. After wearing them for two weeks, I can say, without doubt, they are far superior to the expensive aids I had. The technology is very advanced, there is no feedback, they can be controlled from the charging case, the sound is clear, and they are extremely comfortable. For the price they are a wonder!
Purchased the nano 2 via Amazon UK, after purchasing I read that you can only return the aids within the 45 day trial if only purchased via their website ( ALTHOUGH THE NANO 2 WERE FROM THEIR SHOP ON AMAZON UK) tried to Emial their customer support twice to confirm this and also were they covered under the 3 year warranty and the email was rejected twice, I used the same email address to activate the nano,s in the cearvol app. If you are in the UK and looking to purchase a cearvol item please be aware of this unless cearvol can reply back here to confirm my questions.
I have a background in product design and therefore really appreciate well thought out design and engineering in the products I buy.
You met all of my expectations.
Also your customer support was very responsive to my inquiries. I would like to suggest you incorporate some sort of song skip on the device or at least on the case. Having to dig out and use my phone is not ideal. Your pause feature needs a little work still as I haven't been able to get that to work.
Thanks and I'll be telling my family and friends how happy I am with the Wave.
Since my 1st introduction to Cearvol and their Wave Lite hearing aids at the beginning of this year their OTC product shipped to my address in Victoria, BC, I had quit a learning curve to climb and Cearvol's video's and in certain cases their support staff's instructive,concise & clear emails with images made it easy and fun to learn how to use and care for this well-made product. I am EXTREMELY pleased with both product and support. I think it is worth more than the $375 USD/$521 Cdn. that I paid for the product, December 14, 2025.
The hearing aids had several technical issues do I tried to return them. I have been put off by customer service now for a week. They are refusing to respond to emails. I tried calling. Get to told to leave a message and they will call back. No return call yet. I’m presently waiting in an online chat queue where I have been ‘next up’ for over 30 minutes.
They appear to have no intent to honor their return policy.
Do not do business with this company!
6/25/26 Addendum: shortly after posting the above, I got an email from someone in management apologizing for the delays in handling the refund request. It's still took a while, but they finally issued a label for me to send the hearing aids back and then upon receiving the hearing aids and inspecting them, issued a refund. I think their product still has a long way to go.
Reply from Cearvol2026-07-16
Dear Customer,
We sincerely apologize for the delays you experienced during the return process. Thank you for the update; your feedback is invaluable in helping us improve our products and service. We have shared your technical concerns with our R&D team for further optimization. If you have any further questions, please feel free to reach out to us at: [email protected].
Best regards,
The Cearvol Team
Terrible customer service! Does not stand by full refund policy!
My husband ordered hearing aids from this company, but they were not working out for him. He started a return (well within the requested return window), and they ignored his requests to return them. He finally had to threaten legal action. They sent return label and we shipped them back immediately. That was beginning of April. We have YET to see any refund. They are ignoring his emails about it. At this point they have stolen our money! Horrible company! UPDATE: Refund was finally sent to us, but I would still not recommend due to the stress created on us just trying to get our money back.
The hearing aids arrived quickly as said and they are awesome, but unfortunately they were not for me (just a little too strong and apparently I have small ear canals). So because of international borders (Canada/China) I was unable to ship the Nano Hearing Aids back to China via Post Canada because of the batteries that were inside the aids, and other sources would have cost way too much. Through many conversations, and because the process was taking quite some time, Cearvol decided to give me a full refund and is sending me out the new Liberte hearing aid for free trial. They came through big time.
Very good value. Works well for moderate hearing loss.
Lots of good features via Bluetooth.
They are a little prone to whistle if not very firmly in the ear
Reply from Cearvol2026-05-06
Thank you so much for your kind review! 😊 We're glad to hear you're finding the hearing aids good value and that the Bluetooth features are useful. We also appreciate your honest feedback about the occasional whistling. This can sometimes happen if the devices aren't seated firmly enough, so adjusting the fit or trying a different ear tip size may help. Please feel free to contact our support team if you’d like any assistance getting the best fit.
Well last year having degraded hearing I opted, rather than pay thousands on over priced hearing aids in the UK. To back a campaign and buy into Cearvol OTC wave hearing aids. After a patient wait for the support campaign to end I received my wave OTC in November. Wow how truly life changing they have been for me. Clarity back in my life. From just watching TV to out with friends. They cope with any and all environmental challenges. So now 6 months on...well I had a small issue with the right earpiece. But Cearvol were amazing to deal with. Emails swiftly received and replied to, so as to respond and resolve my issue. Finally having tried all ways to fix the small issue. They just simply replaced the whole unit for me. Now I am enjoying the full potential once again. With no fuss amazing service and follow up. I truly love my wave OTC hearing aids, can't possibly imagine life before I had them. Thank you Cearvol so very much for your attention to detail and service.
Reply from Cearvol2026-04-22
Thank you so much for sharing your experience 😊 It truly means a lot to us to hear how the Wave OTC hearing aids have made such a positive difference in your life.
My Nano hearing aids are fine. I am happy with them. Only issues I have had is reaching support by phone have never been able to talk to anyone. Left messages and was called back once but caller id thought it was a spam call. Did have more success emailing.
They close down for most of February so my order was slow arriving and support iffy then.
Reply from Cearvol2026-04-08
😊 We’re glad to hear that you’re happy with your Nano hearing aids overall.
We’re sorry that reaching phone support has been frustrating, and we understand how disappointing that can be. We also appreciate your patience regarding the slower order and support response during February.
If you’re still willing, please email us your preferred phone number and a convenient time to reach you 📩 Our team will arrange for someone to contact you directly and assist further.
Thank you again for your feedback and support.
These are remarkable OTC HEARING aids. Price point excellent. App easy to navigate. Sets up easy, even hearing test very easy.
What truly sets them apart is overall Bluetooth connectivity. With my Signia $5000.00 hearing aids I need a separate device to attach to optical cable to my Samsung TV. Yes, it will Bluetooth to TV with its own newer Bluetooth but I have no control on volume. This pattern is with all my OTC hearing aids…EXCEPT the WAVE. You can actually control volume through the ear buds themselves!
In short, these are what I’ve been waiting for for the last few years.
Reply from Cearvol2026-04-07
Thank you so much for sharing this😊
We've always believed hearing support should feel simple, modern, and easy to use in everyday life, so hearing that Wave fits so naturally into your routine is incredibly rewarding for our team.
Thank you again for your support and trust in Cearvol 💙
The order process was very good, and the hearing devices work as good or better than an I have tried. The equalizer could be a little better but its great to have an app that works with the devices. Only problems I have seen are they dont seem to fit tightly and some times they fall out. Also when I am listening to audio and the google app comes on (it is external for some reason) it is really loud.
Reply from Cearvol2026-03-25
Thank you so much for taking the time to share such detailed feedback! 😊 We’re really glad to hear that you are satisfied with the product. We truly appreciate your honest comments about the loud volume when the Google app comes on. Feedback like this is very helpful to us, and we’ll make sure to share it with our team. If you’d like, please feel free to reach out to us directly — we’d be happy to help with the fit issue and look into the audio volume behavior with you.
Thank you so much for your review! 😊That’s exactly the experience we hope to deliver. If there’s ever anything we can help with, please don’t hesitate to contact us.
I ordered on Feb. 20, we are now March 1 and no details on shipping provided. I contacted them a few days ago, no response. Very disappointed so far.
Reply from Cearvol2026-03-04
Thank you for your feedback — we’re really sorry for the frustration caused by the delayed update and our slower response.
Your order was placed during the Chinese New Year (Spring Festival) holiday. As soon as our team returned, we shipped your order at the earliest possible time. However, we agree we should have communicated the shipping update more proactively.
Thanks for your patience, and we appreciate the chance to resolve this for you.
just OK.
1st set was 400$--- An exact same set 1 yr later was $200 ? did I pay too much for the 1st set ?
Plus, the description says, " Mild to moderate hearing loss" In my opinion, the diamond version is ~VERY~ low volume...mild hearing loss ONLY would be a better description.
Reply from Cearvol2026-02-28
Thank you for your feedback and for choosing us again.
Just to clarify, the original price of the Diamond model was $309.99. The current $169.99 reflects a special promotional discount rather than a permanent price reduction. Regarding the price difference, we’ve updated our technology over the past year. When new-generation models are released, previous versions are often offered at a lower price.
The Diamond model is designed for mild to moderate hearing loss, but we understand that individual needs vary. If you feel the volume is too low, it may not provide sufficient gain for your specific hearing level.
Our latest model offers up to 40dB gain and may better meet your needs. Please feel free to contact our support team — we’re happy to help you find the best solution.😊
DO NOT BUY FROM THIS COMPANY - 30 DAY TRIAL PROMISE IS A CON
Before end 30 trial period I contacted Cearvol for return & refund. I carried out return instructions, returned hearing amps and they were received by Cearvol at depot in wales (Royal Mail tracked). Since then NOTHING, no responses to my enquiries via e-mail or their contact form.
I have moderate hearing loss in the high-frequency range, and these Clearvol hearing aids perform just as well as models I’ve tried that cost many times more. Speech sounds clear, everyday conversations are easy to follow, and I don’t feel like I’m missing out on sound quality because of the lower price. For the cost, the performance is impressive and meets my needs reliably.
Reply from Cearvol2026-02-28
Thank you so much for your detailed feedback 😊
We’re especially glad to hear that Clearvol is supporting your moderate high-frequency hearing needs and delivering clear speech and reliable everyday performance.
Providing strong sound quality at an accessible price point is exactly what we aim for, so it truly means a lot to know the performance met your expectations.
Thank you for trusting us and for sharing your experience!
It's a new personal experience of using X1 and am still learning experiencing the hearing air aid for hearing and tv listening (especially). The daily hearing aid experience is challenging especially interfacing with mobile using, disengaging the bluetooth and/or ROKU streamer but still quite helpfull.
Reply from Cearvol2026-02-28
Thank you for sharing your experience with the X1 😊 We’re glad to hear it’s been helpful for both daily use and TV listening.
It’s completely normal for new users to need some time to adjust, especially when switching between Bluetooth connections and streamers like Roku. Once everything becomes familiar, the process usually feels much smoother.
If you ever need assistance with pairing, disconnecting, or optimizing your setup, our support team is always happy to help. We want to make sure you have the most comfortable and seamless experience possible.
Thank you again for choosing X1.
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