Tempur Sealy DACH GmbH

The best pillow never used

The best pillow never used. It does adapt correctly and comfortably to my neck

What a qualitative product

What a qualitative product. Heard about it. Finally tested! Remarkable

The material

Smooth and practical, I could sleep and wake up without back pain.

400.- for 2 horrible pillows

I purchased 2 pillows for 400$ and what a waste of money. The quality is nowhere to be found, the pillows seemed to have been stuffed with whatever material was laying around in the plant. They are extremely hard and decided to cave in whenever they feel like it trapping your head in the most uncomfortable position.

Service is exceptional

Really nice service. Fast and efficient. Though more products should be available at the stores (not just the newest one).

Cancelled order with still no refund after 1 month

Tempur's products themselves are excellent, and I have been trusting them for more than twenty years. Previously, I had ordered or purchased them in person, from local Swiss dealers, who either had them in stock, or could order them for me from Tempur. This time I needed a lumbar support, for a relative of mine, and I ordered it directly on Tempur's Swiss website, confident that this would also be a reliable method. After one week with no updates whatsoever, I contacted them via e-mail and was informed about delays involving their German warehouse, where - I was said - they had a lack of employees. The product was expected to be delivered up to two weeks later. My relative is suffering from back pain, so I decided to cancel my order and look at a local dealer who had the product in stock. Tempur confirmed the cancellation of my order, however my payment had already been made. I waited one more week, but no refund could be seen on my bank account. Tempur explained to me that they couldn't do anything about that, because the party involved with the handling of payments is Klarna Bank. I waited two more weeks, then managed to contact Klarna Bank. At first, they didnt even reply to my documented e-mails. I was forced to create an account on Klarna's website, and to chat patiently with a robot which, eventually, delivered me to a human being: I could then provide all the information in my possession and, after a few days, was informed, from a "noreply" Klarna e-mail address, that there was no trace of my money on their system, and that for further questions I should to use the "Klarna app". The money was no more on my bank account, though. Now, more than one month after my original order, I still haven't received a refund. I am currently working with my bank, in order to sort out this stupid mess. The contact person for Swiss Tempur's customer service was nice, even if she said she couldn't do anything. Sadly, this was the only real person I have been able to talk to. From now on, I will avoid Tempur's website and I will purchase directly from a trusted local dealer.

According expectations

the product smells badly

the product smells badly ; i have put it on my balcony but nothing change ; very disappointed

Classic Pillow with interesting price discount…

I got the chance to order a pillow that had a good price discount and received it quickly after a few days. I have been using the Tempur classic pillow for many years and do not have neck pain anymore. Very happy with the quality and the long length of use before I had to change the previous first pillow. Many thanks.

my partner has major back problems

my partner has major back problems. He can only sleep properly with this brand of pillow. The old pillow had to be thrown in the trash because of the smell. After more than 10 years and despite the two protective covers being washed regularly, the pillow had an unpleasant odor. So I had to buy a pillow which was delivered very quickly. Thank you for this material which relieves him, but which remains expensive.

Very good product and reasonable time…

Very good product and reasonable time of delivery

Alles tip top

Alkes tip top

Philippe BazireSwitzerland · 13 reviews · Verified · Experienced 2024-02-04 · Posted 2024-03-04

Pillow is very hard and after first use…

Pillow is very hard and after first use in bed, I had terrible neck aches. I used as cushion on a chair for a few days to soften it. After 2 weeks it is still not confortable. I am disappointed. Quality for value does not match. Delivery is slow compared to other online services but this is acceptable

Rapid service and wonderful quality

A great experience.

Really good support for questions. Delivery in good time. Fantastic product. Would buy again.

Service war gut

Great

Great, bit slow shipping

chakee ritaSwitzerland · 2 reviews · Verified · Experienced 2023-03-31 · Posted 2023-04-01

Unprofessional, rude , action must be taken!

Mrs Fabienne Müller who is responsible for online delivery in Switzerland is very rude and unfriendly, super unprofessional and yells on the phone! She gave me wrong information and then accuses me of understanding wrong and screams! What a horrible experience! prompt action on behalf of your company should be taken for this unfortunate customer handling I hope anyone responsible for customer service experience contacts me personally!

Excellent service and product

Excellent service, my order arrived a bit later than anticipated due to xmas frenzy but all went smoothly and they even sent an email to let me know. The product is of course perfect too, I had wanted the neck pillow for so long and it works absolutely well! Thank you!

Delivery on time

Delivery on time. Very good product