Driver was right on time waiting for…
Driver was right on time waiting for us. Bus was clean and beautiful. Did smell a little like pee in the back by the bathroom
About CharterUP
Data updated- Website
- charterup.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/7)
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About this business
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation.With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
Written by the business, not verified by us.Is CharterUP legit?
CharterUP (charterup.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, noting that everything from initial planning to the actual trip went wonderfully. Customers frequently praise the seamless booking process, helpful support agents, and multiple options available when planning their events. Travelers also deeply appreciate the professional, courteous drivers who consistently arrive on time and ensure a safe, comfortable ride through various road conditions. Some reviewers were not happy with inconsistent communication and last-minute changes regarding their reservations or vehicle assignments. A few people also experienced frustrating issues with the assigned vehicles breaking down, failing to show up, or unexpected service failures during important events.
Auto-generated from all reviews of this business. For reference only.What people say
Buyer beware!!!
Buyer beware!!!! Charter up "brokers" out the transportation companies. They do not guarantee the quality of the bus provided or even the condition of engine . June wedding 20 people on board, no air conditioning and bus could not go over 20 mph in a posted 45 mph zone. Complete run around when presented these issus to company after the event . I will not be using them again and would not recommend anyone else to use them for your transportation needs .
I was traveling with high school…
I was traveling with high school students for a summer competition out of state. Gp Singh communicated with me and was polite and reassuring, met us at the airport baggage claim area to help us get to the bus, was very thoughtful and had the AC running and put the radio on for the kids, and was an excellent driver. He was patient when kids ran late and really went above and beyond.
Great Trip
The Bus Conditions The Driver
Very clean
Very clean, professional bus.
Mr. Wei was on time—in fact, he arrived early, which was very much appreciated. He was respectful, professional, and made sure all of our needs were met. He’s an excellent driver, and we allI felt saf
Mr. Wei was on time—in fact, he arrived early, which was very much appreciated. He was respectful, professional, and made sure all of our needs were met. He’s an excellent driver, and I felt safe and comfortable throughout the entire trip. Mr. Wei definitely deserves 10 stars! I hope I’m lucky enough to have him as my driver again when I plan my next business trip in August. Thank you for always making my daycare trips safe, smooth, and successful!
Both of the drivers we had were great…
Both of the drivers we had were great and very helpful! They navigated the city with ease and gave us a peace of mind getting us to our hotel from the airport. The traffic was crazy but they did a great job getting us to our destination.
Everything went exactly as planned!
Great, reliable team. Excellent value.
The entire team was very responsive, easily reached, well organize, and patient with a variety of changes that I had to make. Our guests were very pleased with the service.
The guest were very happy to have this…
The guest were very happy to have this charter service at 3:00 AM. The experience, communication and service was outstanding. Thank you!
Very attentive staff, my driver Eva D was absolutely amazing! I will definitely be using ChaterUp for all my needs. The bus was very modern, stylish and clean. Thanks CharterUp!
Very attentive staff, my driver Eva D was absolutely amazing! The bus was very modern, stylish and clean. I will definitely be using ChaterUp for all my needs. Thanks CharterUp!
Excellent service
Excellent service, prompt, friendly drivers, luxury coach buses.
Timely communication from driversexcellent
Booking was easy, I appreciated the multiple quotes to give me choice. Timely communication from drivers, on time for pick ups, smooth driving in the city & on rural mountain roads. Drivers confirmed destinations and had GOD routes ready to go. Bus seats were comfortable, and interior temp was perfect.
Hello
Hello! I just want send little review. We had an outstanding experience! The entire team was professional, responsive, and incredibly helpful from start to finish. They quickly resolved every question and request we had, making the whole process smooth and stress-free. A special thank you to our driver, Justin K Y. He was absolutely exceptional. He arrived exactly on time, was professional, friendly, and organized. He handled all of our luggage and equipment himself, loading and unloading everything with great care. The transportation was smooth, safe, and perfectly on schedule. Everything was done efficiently, and we couldn’t have asked for a better driver. We transported a group of children to camp, and knowing we could rely on Justin gave us complete peace of mind. We truly appreciate his outstanding service and highly recommend this company. Thank you for making our trip so easy and enjoyable!
Top Notch!
The driver was professional and courteous. Everything went according to plan for our passengers, and everyone was satisfied
Our driver was the BEST
Our driver was the BEST! She was on time and very accommodating. If you are looking for courteous, clean, professional and accommodating, please check them out.
Augustin was excellent
Augustin was excellent, provided notification when to expect arrival Provided outstanding service.
Excellent Service and the driver was…
Excellent Service and the driver was very professional.
the deriver was very helpfull and the bus was comfteable
the experince was very good and we all enjoy the ride
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