Our driver was really good!
Our driver was really good!! Very flexible and friendly with everyone and the places/timing of where we went. Worked out very well. Not sure it could have been better!
About CharterUP
Data updated- Website
- charterup.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/7)
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About this business
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation.With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
Written by the business, not verified by us.Is CharterUP legit?
CharterUP (charterup.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, noting that everything from initial planning to the actual trip went wonderfully. Customers frequently praise the seamless booking process, helpful support agents, and multiple options available when planning their events. Travelers also deeply appreciate the professional, courteous drivers who consistently arrive on time and ensure a safe, comfortable ride through various road conditions. Some reviewers were not happy with inconsistent communication and last-minute changes regarding their reservations or vehicle assignments. A few people also experienced frustrating issues with the assigned vehicles breaking down, failing to show up, or unexpected service failures during important events.
Auto-generated from all reviews of this business. For reference only.What people say
Great driver
Great driver! Really professional and polite!
An AWFUL EXPERIENCE!
We recently used Charterup for a wedding. The process leading up to the event we thought went smoothly until we were informed by our driver (who was rude, unprofessional, and did not speak english) that what we contracted was not what he was willing to do. The bus that he showed up with was dirty, old and it smelled. Furthermore, the driver had to be woken up twice to let our guest into the bus and then he proceeded to yell at them and drive erratically. In order to get him to fulfill our contract I had to "bribe" him with an additional cash payment. This was an awful experience due to the fact that Charterup contracts their drivers and I guess doesn't vet them properly.
The bus and the driver were amazing!!
The bus and the driver were amazing!!! The ride was comfortable and everything went wonderfully!
The experience was very good
The experience was very good. Our driver was awesome.
I would never use Charter Up ever…
I would never use Charter Up ever again. We had a very bad experience with a driver going to City Island. He drove on the wrong side of the road to avoid tree branches, he stopped the bus several (at least 8) times to get out of the bus in the middle of intersections or streets to remove tree branches off the bus or to see if he could make the turn, it took him 20 minutes to get out of our parking lot because he could not figure out how to make the turns (we are in a park that has a large parking lot), he drove 30-40 mph on the highway, stopped the bus 2 times on the side of the road for no reason. The bus had no seatbelts and he was dressed sloppy and unprofessional. Did not understand or speak english well. I contacted Customer service and explained everything. They looked into it and believed whatever the driver said. No empathy or reimbursement , no care for endangering the lives of 50 Seniors. Dont use them. They do not own the bus companies they give the work to and therefore you dont know what youre going to get. They do not hold themselves accountable for anything that happens on the trip.
Super easy to book - even same day!
Super easy to book! Great job, booked Jospeh's in Boston, MA and the service was great. The Charter Up team is always responsive and quick to answer questions and get quotes - even for same day bookings!
Carlos was an excellent driver
Carlos was an excellent driver. He got us to and from our destination in a timely and safe manner despite the heavy downpours of rain.
We love CharterUp
We love CharterUp! I do wish there was more consistency in the quality of coach...we had one that was premium and one that seemed like it was from the 80s - but both clean and tidy.
Easy reservation
Easy reservation. Great customer service and prompt updates. Will definitely use again.
Excellent service
Mariana, our driver was most helpful! She was, kind, excellent driver, and excellent communication throughout the entire process. Thank you for making my son's birthday memorable! 10/10
Trek experience every four years
On the trip leaving Yuma the two different companies provided excellent coaches with great drivers and they were at the church on time. On the return trip however we only had one driver that was the same. So the pick up information that was emailed earlier was not provided to the two new drivers. We had youth and adults waiting for the last bus to arrive. It was quite stressful because I could not get anyone in the office to answer the phone for quite some time. The phone reception where I was at was terrible and I had to climb up on a hill and wait there for someone to answer the phone. I was told on either Thursday or Friday that if I needed something on Saturday, my contact person would be working and would be able to reach her. I tried her extension number several times and finally went through to the main operator. A gentleman finally answered and was able to provide me helpful information and the phone number of the new coach driver. So after 45 minutes of stressful worrying, the coach showed up. We all made it to Yuma safe and we are grateful. I hope this information helps. Sincerely Stephen Lundgreen
Trip to Zoo Tampa
Here are the things that made this a 5 star experience: 1. The bus arrived well before our departure time. 2. The driver was absolutely professional and personable. 3. The bus was spacious, clean, and comfortable. 4. The driver was available to bring the bus back to the zoo for early pick up when the heavy rain started. 5. The driver rerouted us on the way home to avoid heavy traffic.
Kim the driver was exceptional from…
Kim the driver was exceptional from start to finish ,
Simple and easy process and great service
Getting a quote and booking the trip was simple and painless. The driver was easy to communicate with. Overall, very pleased.
Bus was very bumpy no individual charger
It was amazing
It was amazing. My family and I had the best trip. The experience was relaxing and enjoyable. I recommend this service to all organizations and families. The bus driver was friendly and professional. I will be using the service again and again.
Great service
As always, great service. They have a perfect understanding of what a true customer service is. Not only meet but exceed my expectations. Easy booking process, great staff, wonderful driver.
The driver was very rude
The driver was very rude. He would not keep the temperature inside the bus according to 36 passengers request. Would not open the bus when waiting outside the bus.
On time
On time, usually early for pickup
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