Excellent Service
The booking process was easy, the driver was on time, professional and kind, the bus was clean and it was a very easy and good experience overall.
About CharterUP
Data updated- Website
- charterup.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/7)
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About this business
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation.With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.
Written by the business, not verified by us.Is CharterUP legit?
CharterUP (charterup.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, noting that everything from initial planning to the actual trip went wonderfully. Customers frequently praise the seamless booking process, helpful support agents, and multiple options available when planning their events. Travelers also deeply appreciate the professional, courteous drivers who consistently arrive on time and ensure a safe, comfortable ride through various road conditions. Some reviewers were not happy with inconsistent communication and last-minute changes regarding their reservations or vehicle assignments. A few people also experienced frustrating issues with the assigned vehicles breaking down, failing to show up, or unexpected service failures during important events.
Auto-generated from all reviews of this business. For reference only.What people say
Had easy seamless experience booking
Had easy seamless experience booking Driver was very communicative Have to admit was nervous due to no correspondence until 3 hours prior to pu All worked out great. No issues or problems at all.
Excellent service for wedding guest…
Excellent service for wedding guest shuttle rides.
Great customer service and…
Great customer service and communication. Easy to work with a great rate. We'll use them again and feel comfortable recommending to others!
I was charged more leaving Port…
I was charged more leaving Port Canaveral to the airport than our resort to the port!!!! It was 1/2 hour shorter!!! Why was that? Also the driver was 40 minutes late picking us up!
Extremely easy to set up and everything…
Extremely easy to set up and everything went like clockwork
BEST EXPERIENCE YET!!!
The contact person who helped me book was incredible throughout the process. The bus was awesome, in great condition. The driver was one of the best we have ever had!
Using charterUP was SO EASY
Using charterUP was SO EASY! Great customer service provided as well when I needed answers to some questions I had. Awesome technology as well when it came to the day of, easy to track the bus and chat with the driver.
Science camp church member
Driver is very kind and efficient. The bus need to be a little bit clean front window after finished traveling Florida.
Coach Busses for Prom
Price was reasonable. Communication was great. Trip was perfect.
Otis our driver was amazing!!!!
Otis our driver was amazing!!!!! I will do all my bus travel with this company. Very professional with great follow up. they give you the white glove treatment
The driving experience was great.
Charter Up was on top handling my request.
The drivers were professional, courteous returned to school in a timely manner. The booking process was excellent. Benjamin expeditiously handled my request and was very helpful. He was tremendous, we'll be back!
Great experience
Great expeience!
What a great experience
The bus driver was pleasant, friendly, and fun! We had a fantastic bus ride because of him.
We got excellent driver very king the…
We got excellent driver very king the group was very happy for service
Fabulous experience
The company I work for rented a bus to take some employees to a baseball game in St. Louis. Our Driver Shawny was here early which was great! She was very kind, professional and accomodating. The bus was nice and clean. I will definitely recommend this company to others.
Wonderful Service!
From the first phone call to inquire about rates, I received stellar service. The customer service representative searched for suitable options and presented me with several choices. I was regularly updated by email and was always able to easily access my booking. Also, our driver was simply amazing. She was very kind, professional and accommodating. My minibus was on site at least 30 minutes prior to our scheduled departure. She waited patiently for my late arrivals and even offered to walk through the Harvard Law School courtyard to meet one of my guests to take their suitcase to the bus. I would definitely work with CharterUp for any of my event transportation needs.
I was so worried but I didn’t have to…
I was so worried but I didn’t have to be because the reservation was made and we had our buses on time for each of our trips. The booking process was simple enough and customer service was very responsive. The drivers were all courteous and respectful. One of the buses however had worn seats which was a little turnoff but the seats were comfortable for our needs.
The driver were good and you kept to…
The driver were good and you kept to time.
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