Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
Written by the business, not verified by us.Cicinia (cicinia.co.uk) has a 3.4 out of 5 rating on OK.one, based on 416 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-24.
I still never received one of my dresses and one of the other dresses the zip completely broke on the day of the wedding. So one of my daughters could not be a bridesmaid. Nothing had been done about getting a refund for dress that still never turned up.
Fabric not as required. Delivery perfect.
Ordered the colour mulberry and received a completely different colour. Spent three weeks writing back and forth to try and get them to honour their return policy, all the whilst they were trying to bargain how much they would refund me if I kept the dress, which I didn't want to as it's not the colour I ordered. Awful service, don't order from here.
Trouser suit was of poor quality and shapeless. Company refused to have it sent back and offered me a partial refund in writing,that I have still not received,despite several emails.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:[email protected]. Thank you for your cooperation in advance. Hope to hear from you soon.
slightly larger the normal size 18 but made well and after slight alteration look lovely
Disappointed
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:[email protected]. Thank you for your cooperation in advance. Hope to hear from you soon.
The item was beautifully made and arrived on time, can’t fault this purchase.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:[email protected]. Thank you for your cooperation in advance. Hope to hear from you soon.
Their returns policy says 90% refund. This is not the case. After lots of emails to and fro, sending numerous photos and info etc I was offered 20%. I refused to accept that, their final offer was 50%. Very disappointing. The quality of the material was good, dress was not at all like the picture though. I would recommend to shop elsewhere
Great dresses
Received and very happy. Had to do some adjustments so only 4 stars but overall a good service and nice outfit.
The product I ordered was wrongly advertised. When I received my product it was the wrong colour and there were no other options to change the colour
Easy to deal with company. Lovely dress. I had made to fit order and fitted perfectly. Only things I would have liked was a quicker delivery.
Difficult to get right size for my maid of honor. Had to order 4 custom order dresses to get correct size and style. Cannot return custom ordered dresses. So now stuck with 3 dresses of no use. Paid a lot for postage and packaging, to have them arrive shrink wrapped in plastic and terribly creased. It took a long time and a lot of streaming to get the creases out.
You delivered on time! The dress was beautiful ☺️
I am still waiting for refund for 2 dresses I returned.
Although the dress is lovely, it doesn't fit even though I gave my measurements, I am six foot tall but for some reason the waist is under my bust and not actually where my Wasing is so makes it very unflattering and uncomfortable, so will have to try and sell it on and find another dress.
Overall I was very pleased with my outfit, the fabric used is lovely and the colour was as expected. The fit was good except the trousers witch were on the large size and had to be taken in. The suit arrived well on time and I would happily use Cicinia again.
I will never buy from this company again! My outfit was faulted which they state full refund. That is not the case they offered 30% & for me to keep the outfit as they said they couldn’t afford any more! Eventually after a lot of stress on my part they refunded me 70%.For no fault on my part I was out of pocket. They are shocking!
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