Cicinia

Great experience and the swatches are…

Great experience and the swatches are unreal

Fast delivery

Fast delivery Very pleased with finish and quality

Great quality and communication thanks…

Great quality and communication thanks for sorting out our issue straight away with no problems many thanks

Total waste of money

I was persuaded via email that the best option was a tailor made item. How wrong was this, the sleeve length was not requested and they were about 6 inches too long. The arm holes were cut so big you they were nearly to my waist. A total waste of money and this option means no returns, so had 5 days to find a wedding outfit for my sons big day.

Amazing Customer service to get the perfect bridesmaid dress

The process of purchasing my Bridesmaid dress was was simple and made so by the customer service. They helped me with a custom order as I needed a smaller bust area to the bottom area as I have wide hips due to mobility issues. I also did not want a slit up the side of the skirt. The dress did require a small take up on arrival but nothing major. I got so many compliments wearing it on the day.

Messed me around, blamed me

sent me an incorrect dress size, refused to let me return it claiming their sizing had changed on the website (but didn't let me know this till I complained) we ordered the size we needed as per their sizing chart. ended up having to order a replacement dress in the correct size. so now I am £90 down :( Thankfully the replacement was the correct size..

Ordered swatches

Ordered swatches. Came quickly. Colours are great

Perfect made to order bridesmaid…

Perfect made to order bridesmaid dresses. Great communication, checked if i had gotten the sizes correctly, all came in the expected delivery time, all perfect condition just needed steaming as was all the 'soft satin' material.

Avoid - returns policy is a shambles

Wanted to send dresses back, company made it really difficult for me to do so and in the end only refunded me 60% of the dress value. Id avoid this company, it was like haggling with a market stall seller trying to get my money back despite them having a clear returns policy on their website. Shoddy.

Avoid, so stressful. Awful customer service

I left this review on the .com page and Cicinia have tried multiple times to get it deleted. They have offered my sister extra compensation if I delete it, when I asked for my tracking number they said first delete your review! They claim my review is on the wrong page as the order was from the U.K. website but it’s the exact same company. Identical websites, products, even the company address is identical. So I shall also leave my review here 😊 My sister ordered her dresses from Cicinia and it has completely ruined the run up to her wedding. So much stress and worry has been caused by this company, hence this review. I first got my initial dress in May, plenty of time before the wedding, yet the saga continues. All of us bridesmaids measured ourselves and ordered dresses accordingly (a size 6, 12 and 14). When they finally arrived 2 of us couldn’t get into the dresses! We checked the sizes on the tags and compared them to the sizes online and realised they had actually sent a 10 and a 12. My sister had to go back and forth with them for a long time (they are so hard to get hold of and there’s a delay with the correspondence) before they eventually agreed they made an error and agreed to send out a new size 14 and she could keep the others. My sister ordered my dress again (14) along with a size 20 for another bridesmaid. They arrived last week and again they don’t fit. This time they have not put any tags on them so it’s impossible to know what sizes they actually are, but my mum is a size 18 and fits into the 20, so that’s how small it is. My sister contacted the company and they were initially adamant their sizes are accurate. I measured the dress and it definitely didn’t match the sizes online, the waist is about 5cm too small, maybe more. After some more to and fro they agreed to pay for the alterations, but there is only so much you can take a dress out by. My sister was looking into buying different dresses for us both at one point, from a different company, but then we decided to try and fit into the dresses. We have therefore both been on very strict diets for over a week and the dresses are closer to fitting but still don’t fit. The wedding is in 2 weeks and it’s very stressful not knowing if our dresses will fit or if will suddenly burst at the seams! The company have since checked the order and confirmed that they changed their sizes in between so they are wrong 😑 They have offered to send out 2 new dresses free of charge but there is no guarantee they will come in time. So now I’m left in a stressful situation where it’s a gamble between continuing to starve myself to fit into this small dress or ordering a new one and it’s not going to arrive in time. It’s a shame as the dresses are really lovely and well made but the sizes are awful and I’ve never known a company like it to send out the wrong dresses not just once but twice. Long story short…go elsewhere unless you want to risk having all this stress Update: the new dress finally came yesterday. I haven’t tried it on yet. Mainly because I have already got my original dress altered and also because they sent it to the wrong address. The dress was so small the seamstress had to take it out at the zip, the sides and also had to take the skirt off and reattach it 😑

Good communication throughout the…

Good communication throughout the outfit was perfect and fitted beautifully

The swatches are lovely material and…

The swatches are lovely material and colour, will be ordering a dress pretty soon

My mother purchased two outfits from…

My mother purchased two outfits from Cicinia and was pleased with them both, good customer service throughout keeping mum up to date

Our dresses were absolutely perfect

Our dresses were absolutely perfect. Stunning colour and fit like a glove. So happy.

Great dresses & customer service

Returns policy is appalling

Finally had contact in which I was told it wasn't worth me sending the dresses back, offered me £15 each dress, the dress cost after discount between £45-£50 I explained this and then got offered 50% refund rather than 90% this would still leave me out of pocket. Worst thing is I needed another dress in a different size so asked would they exchange that too and settle on 80% refund and now back to NOTHING again. I really wish I hadn't used this company it's so wrong to not allow you to return an item or then not even comply with their own policy return. Why write it if they don't stick too it

Great quality, wrong colour

Great quality of dresses just unfortunate that 4 of us received a badly advertised colour when requesting a return they told us it would be too expensive to return and offered us a small amount of our money back but each of us 4 had been offered different amounts back? Why

terrible quality and expense return/customs charges

Dress was poor quality and gaped at the chest. Requested to return for a refund and they initially offered me £10! They continued pushing pack and eventually settled on offering my 50% of the dress value, and told me if I returned the dress to them, I'd lose more than 50% in shipping and custom charges. DO NOT USE!

Great customer service

Great customer service. They changed my order a few days after ordering cause I chose the wrong colour. Great product and decent delivery time. Would recommend

Sarah CookSpain · 4 reviews · Verified · Experienced 2023-07-31 · Posted 2023-09-06

Parcel was lost and never had a refund

Parcel was lost and never had a refund Avoid!!!