Cin7 Omni is a highly configurable integrated inventory management software with all-in-one cloud inventory, POS, B2B, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 Omni offers native integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Discrete manufacture, sell, manage and fulfill with Cin7 Omni.
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Is Cin7 Omni legit?
Cin7 Omni (cin7.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff members are exceptionally helpful, friendly, and truly take the necessary time to carefully solve complex workflow issues together. Many individuals deeply appreciate the clear guidance, valuable insights, and practical solutions provided during interactive sessions, which make daily business operations significantly smoother and more efficient.
Some reviewers were not happy with the overall support provided, specifically mentioning extremely poor service and a frustrating lack of responsiveness to inquiries. Others occasionally encountered completely unprofessional behavior and noted that trying to get meaningful assistance could sometimes turn into a disappointing ordeal.
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Jean saved our setup from complete integration hell
Running inventory setups across our channels can turn into a complete nightmare fast, but getting Jean LeMunyon on a support call cleared up our workflow issues almost immediately. She walked us through fixing our stock management settings and laid out clear solutions for our neglected purchasing modules. Honestly, the software dashboard itself takes some getting used to, but having dedicated support reps who actually know the system inside and out keeps our ops moving without breaking down.
Jean was incredibly helpful and knowledgeable. While much of our conversation focused on feature requests, she shared valuable insights that will help us improve our processes. We've had a few of these calls over the years, and we always walk away feeling heard, supported, and satisfied. We really appreciate the time and thought she puts into each conversation.
This is my third time implementing Cin7 for a client, and working with Harshit P has been an excellent experience. He is knowledgeable, patient, and always willing to guide me through each step of the implementation process. He also proactively connects me with the right people whenever integrations with other platforms are required, making the entire setup much smoother.
The onboarding process was well organized.Harshit & teammates took the time to explain each configuration thoroughly, ensuring I understood not just what to do, but why it was necessary. Thanks to his support, navigating and setting up Cin7 has been a seamless experience. I highly recommend working with him for any Cin7 implementation.
Unethical Price Increases.
Their year on year increase exceed 10%. Ive been using Cin7 for about 5 years and it feels like they are just taking advantage. We can accept that cost go up, but over 10% annually is ridiculous. 'll be looking to move.
Reply from Cin7 Omni2026-07-17
Hi John, we're disappointed to hear about your experience and we'd like to talk with you to see how we can help. Can you reach out to us at [email protected] so we can discuss this further? We look forward to speaking with you.
Jean LeMunyon was a professional and friendly CIN7 customer service agent. She answered my queries and provided additional assistance. I learned some new features of CIN7 Omni Reports and Stock Management. I have found that meeting has been beneficial.
It was great to connect to someone who understands Cin 7 and the issues we have where there is help to fix these.
Jean Le Munyon was very helpful. She was lovely to converse with and open to looking for solutions. Thankyou Jean.
Jean was very helpful during our Cin7 Omni Solutions Architect session. He clearly explained the areas we needed to improve, including POS setup, landed cost tracking and cleaning up old records to improve stock accuracy. The session was practical, easy to understand and gave us more confidence in using Cin7 properly. Thanks again, Jean.
Very poor customer service. They stopped responding to our emails, hence writing here.
Our account could not be cancelled when we requested it (we gave a month notice as required) because of a technical issue from Cin7. The company admitted their failing but took no responsibility for it. They charged us for a month of service and though they agreed it was their fault, no refund was processed. This poor customer service is one of the main reason we decided to leave for another provider.
Update - I have now emailed again the customer service as requested by the Cin7 team on this page and I am looking forward to getting this resolved asap. Is this immediate response from Cin7 on Trustpilot only performative? Is it genuine? I will write an update here. FINAL UPDATE : CUSTOMER SERVICE NEVER RESPONDED TO MY EMAIL DESPITE BEING ASKED HERE TO CONTACT THEM AGAIN.
Reply from Cin7 Omni2026-06-09
Hello, we're very sorry to hear about your experience. We'd appreciate the opportunity to learn more about what happened and see if we can make things right. Please reach out to us at [email protected], and a member of our team will be happy to connect with you.
Monika really understood my issue and spent time putting together a bespoke report and and a very clear video of how to sort it out.
She is also very pleasant. I'm very happy with the outcome, thank you.
Jean made our experience great by listening to our needs where we saw gaps due to new system integrations and worked with us to find solutions. She executed many improvements and show us how to work with them to enhance our business functions. She was able to answer all our questions with prompt responses. Our interactions were very productive!
Our meeting with Jean LeMunyon was very insightful, informing us of the next steps to take in the process of reaching our end goals. As always, Jean is wonderful to work with.
Cin7 is a user-friendly software platform that makes day-to-day operations much easier. Their support team is consistently helpful and responds quickly to requests that impact our business. Monika, Javanna, and the wider team have gone above and beyond—helping customise the system to suit our needs and developing complex, tailored reporting. Definitely would recommend.
I had a great experience with the Cin7 Omni support team, especially Monika Saad. She was very responsive, clear in her communication, and understood exactly what I needed.
I requested a customization to allow searching invoices by customer mobile number, and Monika was able to implement it quickly and smoothly. The whole process was straightforward, and she guided me well throughout.
This new feature has made a big difference to our daily operations, saving time and improving efficiency when assisting customers.
Really appreciate Monika’s support and professionalism. Highly recommended.
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