Ron was great to work with and…
Ron was great to work with and understood what we required very quickly and came up with a great solution. Fully recommend
About Cin7 Omni
Data updated- Website
- cin7.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 54% (7/13)
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About this business
Cin7 Omni is a highly configurable integrated inventory management software with all-in-one cloud inventory, POS, B2B, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 Omni offers native integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Discrete manufacture, sell, manage and fulfill with Cin7 Omni.
Written by the business, not verified by us.Is Cin7 Omni legit?
Cin7 Omni (cin7.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff members are exceptionally helpful, friendly, and truly take the necessary time to carefully solve complex workflow issues together. Many individuals deeply appreciate the clear guidance, valuable insights, and practical solutions provided during interactive sessions, which make daily business operations significantly smoother and more efficient. Some reviewers were not happy with the overall support provided, specifically mentioning extremely poor service and a frustrating lack of responsiveness to inquiries. Others occasionally encountered completely unprofessional behavior and noted that trying to get meaningful assistance could sometimes turn into a disappointing ordeal.
Auto-generated from all reviews of this business. For reference only.What people say
Decent software
Decent software, but they continually increase prices with little to no notice — sometimes by as much as $100 per month — and expect customers to simply accept it since switching providers is difficult. On top of that, they will go out of their way to avoid paying any referals.
Horrible Customer service.
Horrible Customer service. We have been using the platform for a few years, which is quite solid for our small business. However, whenever we need help with something, it is impossible to get assistance. Their customer service is horrible.
Reply from Cin7 Omni2025-07-21
Hi Alex, thank you for this feedback. We're disappointed to hear this has been your experience and we'd like to make it right. Please email our team at [email protected] so we can ensure you receive the support you need. Thank you.
CIN7 – Not Worth the Risk for Small Businesses
We trusted CIN7 to help manage our business systems — but what we got was a barely usable platform, no support, and no accountability. We didn’t complete onboarding and never got value from the service, yet they’ve refused to refund us. Repeated follow-ups have been met with silence. Be cautious if you’re a small business — once they have your payment, it seems support stops.
Great service from the team at CNZ
Great service from the team at CNZ - both Ron and Chris went above any beyond and couldn't of asked for a better level of service and attention to detail.
Cin7 is a great ERP for ecommerce
Cin7 is a great ERP for ecommerce. We've used a few systems, but Cin7 is the best of all. Implementation was fairly straight froward. Inventory control is great. We use serialized inventory and it keeps us dialed in on bigger-ticket items. Reporting functionality is really solid.
New to Omni
New to Omni - still getting the hang of it. Great support from our team at CNZ Consultants definitely made the transition easier. Wouldn't do it without them.
Cin7 Omni swap with CNZ Consulting A++
We swapped to Cin7 Core itinually, but due to many issues with our setup we could not get ahead and found it wasn't working for us. We knew that the system was great but couldn't get the data to match. We fortunately were given CNZ Consulting's number. A quick call and explanation of our situation turned out to be the best option we were given. From then Chris and his team have been by our side, moving us to Omni, which is better suited to us, and helping smooth out any issues. Plenty of support via email and teams meetings making us feel a lot more confident moving forward. Thanks to CNZ Consultants for stepping in a moving us in the right direction.
My deepest appreciation for Aziz who…
My deepest appreciation for Aziz who showed up on a Saturday morning to guide us through multiple errors with our Shopify x Cin7 integration. He’s demonstrated strong product knowledge within the platform and was extremely responsible in making sure we understand the concept and how integration works. I will recommend anyone who is looking for a business system because of how strong the support was. To Cin7 management team - you are very lucky to have such a dedicated and knowledgeable person in your team. Thank you again Aziz. Jake.
super helpful and responsive!
Cin7 to Shopify Integration Help
Monica was knowledgeable, quick, and helpful. Thanks for the hand today!
Azizbek is a star
Azizbek is a star. Patient, extremely knowledgeable, he has helped me understand numerous complex issues and is able to break that down to my level. CON7 in general is a great system. It is very complex, so alot of things are only learned on-the-go. It has improved drastically in the last year and is continually improving. I can highly recommend.
Quick Assistance
Prompt and clear explanation to help me understand the issue. Showed screenshots which helped me resolve the case.
Azizbek Rakhmanov is amazing
Azizbek Rakhmanov is amazing! Resolved our inquiry within the same business day making it easier for our sales staff to utilize the CRM. He made us a custom feature at no charge which was a great surprise as well! We've been using Cin7 for over 3 years and love the support we get from the Cin 7 Team! Thank you again!
I have raised the ticket and issue was resolved
I have raised the ticket and issue was fixed in an hour. Thanks to Harshit Pandey for valuable support.
Great experience with Jean
Jean was very knowledgeable and gave great insight on how to utilise the system features to their full potential. Easy to speak with and agreed with some features that were not working as they should.
We have been a long-time customer of…
We have been a long-time customer of Cin7 (over 3 years), and while the platform is generally OK, the support is just continuously poor and makes our whole team's life unnecessarily stressful and miserable. I could go on and on, but a perfect summary would be the fact that their online chat just randomly disconnects you without a prompt. This has been going on for MONTHS, I've complained about it over and over again, and no one cares or does anything about it! PLEASE FIX IT! Dec 2025 Update - This issue has still not been fixed. I can barely believe I'm typing this(!)
Reply from Cin7 Omni2025-05-01
We’re sorry to hear about your experience. We’re trying to make contact with you to put this right. If there is a problem with the chat, we will work with you to resolve it. Please email us at [email protected]. We’re here to help and we’re committed to turning things around for you.
We emailed support for 1 week…
We emailed support for 1 week requesting a 2FA reset and it went around in circles so for wasted time, I rate the service 1 star. The person who helped me on the Zoom call (Monica) I would rate 5 as she solved it in 10 seconds by just resetting my user ID 2FA.
I spoke to Monica and she was extremely…
I spoke to Monica and she was extremely helpful, very knowledgeable and attentive. Her attention to detail and commitment to customer satisfaction stood out! I would highly recommend Cin7 to anyone looking for fantastic service.
Reply from Cin7 Omni2025-04-30
Thank you for sharing your experience with Cin7 and with Monica! We're so glad to hear you've had a great experience!
Thanks Azizbek Rakhmanov
Thanks Azizbek Rakhmanov, for resolving our issue we had with a bug in the system not showing up the discount % in the printable quote
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