Monica was very helpful and even jumped…
Monica was very helpful and even jumped on a call with me to teach me how to update some things.
About Cin7 Omni
Data updated- Website
- cin7.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 54% (7/13)
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About this business
Cin7 Omni is a highly configurable integrated inventory management software with all-in-one cloud inventory, POS, B2B, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 Omni offers native integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Discrete manufacture, sell, manage and fulfill with Cin7 Omni.
Written by the business, not verified by us.Is Cin7 Omni legit?
Cin7 Omni (cin7.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff members are exceptionally helpful, friendly, and truly take the necessary time to carefully solve complex workflow issues together. Many individuals deeply appreciate the clear guidance, valuable insights, and practical solutions provided during interactive sessions, which make daily business operations significantly smoother and more efficient. Some reviewers were not happy with the overall support provided, specifically mentioning extremely poor service and a frustrating lack of responsiveness to inquiries. Others occasionally encountered completely unprofessional behavior and noted that trying to get meaningful assistance could sometimes turn into a disappointing ordeal.
Auto-generated from all reviews of this business. For reference only.What people say
Monica Harlalka
Monica Harlalka, the technical support specialist was very helpful, she got on a call with me to quickly solve the stock sync issue and went above and beyond to help me solve it. Thank you so much , appreciate it!
quick and efficient
online support replied instantly even though my priority was set to low. Helpful and courteous support
Great support from Monica
I was having issues logging in to my account. Monica swiftly responded to my email and was available via Zoom to quickly resolve my issues. Thanks Monica!
Monica was a great helper to get my…
Monica was a great helper to get my access back in Cin 7.
Horrible customer support
While trying to onboard they will give excellent customer service but when you actually need help they will ghost you. Terms and conditions were not cleared etc.
Really appreciate the help by my…
Really appreciate the help by my friendly Harshit Pandey!
Best Support
The Cin7 support team has been incredibly responsive and helpful in resolving all of our issues. Their team was knowledgeable and patient, walking us through each step to ensure everything was working smoothly. We truly appreciate their excellent customer service and prompt assistance!
Fixed issue write away
Fixed issue write away! Thanks, Monica Harlalka!
Helped with login issues
Helped with login issues. Very quick and easy.
Work around - in 5 minutes for customised purchase order
The help desk understood exactly what I required and sorted it in 5 minutes as a work around.
Monica was very helpful in getting my…
Monica was very helpful in getting my report the way I needed it. She took the time and opened a Zoom call for screen sharing to ensure it was correct.
Customer Service is Poor
I've attempted to contact the customer service team multiple times, but unfortunately my issues remain unresolved. Even after being directed to technical support, the response time was significantly delayed. It’s been quite difficult to get in touch with the appropriate team
Reply from Cin7 Omni2025-04-11
We’re disappointed to learn of your experience with support. We’d love to hear more and work with you to make this right. Please reach out to us at [email protected].
Monica was very kind and patient
Monica was very kind and patient. Guided me on until all my issue was solved.
Azizbek was very helpful and resolved…
Azizbek was very helpful and resolved the issue efficiently.
been using them for years there support…
been using them for years there support has got way better!
Harshit solved my problem cery quickly…
Harshit solved my problem cery quickly ! thank you
Harshit was amazing
Harshit was amazing. He was quick, attentive, and helped me solve the issue asap. Thanks so much.
Monica is very friendly and helpful…
Monica is very friendly and helpful whenever i need any sort of help she resolves the issue for me.
Fabulous Minal
Fabulous support from Minal. She was very helpful and patient. She was able to assist me to sort our issue. Thank You Minal, Thank You Cin7
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