“The platform is exceptionally…
“The platform is exceptionally intuitive to navigate compared to other CRM solutions on the market, and the after-sales support is truly unparalleled.”
About Cin7 Omni
Data updated- Website
- cin7.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 54% (7/13)
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About this business
Cin7 Omni is a highly configurable integrated inventory management software with all-in-one cloud inventory, POS, B2B, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 Omni offers native integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Discrete manufacture, sell, manage and fulfill with Cin7 Omni.
Written by the business, not verified by us.Is Cin7 Omni legit?
Cin7 Omni (cin7.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff members are exceptionally helpful, friendly, and truly take the necessary time to carefully solve complex workflow issues together. Many individuals deeply appreciate the clear guidance, valuable insights, and practical solutions provided during interactive sessions, which make daily business operations significantly smoother and more efficient. Some reviewers were not happy with the overall support provided, specifically mentioning extremely poor service and a frustrating lack of responsiveness to inquiries. Others occasionally encountered completely unprofessional behavior and noted that trying to get meaningful assistance could sometimes turn into a disappointing ordeal.
Auto-generated from all reviews of this business. For reference only.What people say
Superb assistance and partnership
Jean LeMunuon was a critical part of helping me re-build parts of CIN7 that had been neglected and to build a functional purchasing and planning system that we are now successfully using. Her knowledge, experience and expertise of CIN7 and their business applications are exceptional.
Very helpful
Very helpful! Jean is a great resource. Thanks for offering this support
Really happy with the support I…
Really happy with the support I received from Cin7. They replied promptly, explained things clearly, and helped me to keep things moving. Excellent service.
Assim was extremely helpful
Assim was extremely helpful, had prompt communication, and was able to answer my questions.
Amazon Integration
Jean LeMunyon guided me through the process of our Amazon store integration as well as setting up a CIN7 bott. She made the process extremely easy and was a pleasure to deal with.
Jean is a legend
Jean was highly knowledgeable and extremely pleasant to work with.
Solutions Architect Manager
Jean has been an exceptional Solution Architect Manager, supporting us over the past year while helping troubleshoot and resolve a range of issues. She consistently shares valuable insights, provides clear and timely information, and escalates matters effectively when needed. We are extremely appreciative of her professionalism, responsiveness, and ongoing support.
Helpful followup session
Six months into using Cin7, I had a follow‑up meeting with their Solutions Architect, Jean LeMunyon. Jean was extremely helpful and knowledgeable, quickly grasped our issues, and was refreshingly honest where no solution existed. We resolved two of our three problems and even picked up a new insight into stock management.
The person who answered was so polite…
The person who answered was so polite and helpful and understanding. Fixed the problem very quickly. Great service.
Great service
Great service Very useful call to resolve some issues we were having understanding how some processes and features work. Informative, friendly and a great experience dealing with Jean all round.
Disappointed
We contacted Cin7 over a month ago to cancel our account. After calls with three salespeople, onboarding teams, and more, not once did anyone mention that cancellation had to be initiated via a button hidden in our account. As a result, we’ve now been charged another ~$1,000 for a product we never used, on top of the $2–3k we spent initially just to get set up. This lack of transparency in the cancellation process is unacceptable. Beyond billing, the platform itself fell short of expectations. The B2B portal was not to the standards we required, the POS system felt isolated, and overall the software is starting to feel dated. While Cin7 does have extensive features, that breadth makes training your team a long and costly exercise. Modern systems with AI support and native API integrations (such as Shopify) have made platforms like Cin7 less essential and more of a legacy choice. Today, clean and constant dataflows between software are paramount. We’ve moved to Shopify as our source of truth, with lightweight app connections that scale quickly, take days to set up instead of months, and ensure data is clean and useful without needing to hire a dozen experts in data analytics or inventory management. It’s possible now to run a truly lean company — Cin7 doesn’t enable that. In short: Cin7 may suit companies willing to invest heavily in onboarding and ongoing management, but for us it was expensive, outdated, and ultimately the wrong fit.
Reply from Cin7 Omni2025-12-09
Hi Will, We are sorry to hear about your experience, and our team would like a chance to speak with you and provide support. We seem to be missing you on the phone, but if you are open to it, we would really like the chance to make this right. Please reply to our Cin7 leader, Lee’s, email from yesterday when you have a moment.
Jean LeMunyon was an exceptional…
Jean LeMunyon was an exceptional support to me in resolving my Cin 7 issues and taking the time to ensure I understood how to fix these problems myself. I appreciated her professional, friendly and open communication, which made it an absolute delight to work with her. All of the issues I raised with Jean were clearly and promptly resolved. This has enabled me to use Cin 7 effectively and efficiently for our scope of business. I can't recommend Jean LeMunyon highly enough. Thankyou Jean, you are a Treasure
Stay away from this company for sure!
Stay away from this company for sure!! I’ve never dealt with a company this unprofessional. I cancelled well in advance, yet they still charged me and refused to issue a refund. Instead of fixing their mistake, they hid behind “policy” and sent robotic excuses.
Reply from Cin7 Omni2025-11-12
Thank you for taking the time to share your feedback. We genuinely appreciate your perspective and understand that navigating cancellation policies can sometimes be frustrating. At Cin7, we strive to maintain transparency in all our dealings, which is why our 30 day notice cancellation policy is clearly outlined in our terms of use, available on our website, and can even be easily found through a quick online search. Much like yourself and other product sellers we serve, we believe that having a clear cancellation policy is essential, and is often times more nuanced, to ensure that both parties have a mutual understanding of the terms of service. We also want to emphasize that each tenant is required to sign and accept these terms, which helps us maintain a fair and consistent approach for all our clients.
Stay Away!!!
Stay Away!!! I have just migrated from Cin 7 to another software program. The system always crashes, the service is non existent, there is no development and they want to charge you top dollar for the experience. When I was researching new providers even a rep at Shopify and the IT company I used said they wouldn't recommend Cin7. Then when I wanted to stop my subscription they said I would have to pay an additional month!!! You will regret using this company, they are all about big price increases and no additional features. There are so many better options out there.
Cin7 is an excellent, well-built software. It just needs to address the persistent slowness and crashes.
My overall experience with Cin7 and recently with Harshit has been fantastic. Harshit went above and beyond to assist us. I love Cin7 and would highly recommend it. The only reason I gave it four stars is because of the technical issues over the past year and crashes. However, I'm confident Cin7 is working hard to resolve this problem.
Great job
Great job, it’s becoming very easy to navigate
The Cin7 Omni Support Team are the Very best!
Support from Cin7 is always helpful and if a solution to an issue can't be immediately resolved they always follow up after taking the necessary time to find out a solution or work-around. It's not always a Cin7 issue but rather operator error or mis-understanding. The support team will take the time to explain and solve the issue. There are also numerous ways to contact support or contact if and when needed.
Horrible company STAY AWAY
Horrible customer service and experience. You need to schedule a meeting just to cancel your subscription plus wait 30 days so you have to pay for an additional month (very expensive). The meeting is clearly just a road block to stop you from cancelling and delaying your 30 day cancellation notice. Very unethical behavior and would never work with this company again.
Premiere Customer service is horrible
Premiere Customer service is horrible No way to contact anyone by phone except by canceling service...
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