City Sports

Dear customer, We are truly sorry to hear about the issues you encountered with your running machine, including mechanical failure and loose screws. We fully understand your disappointment if you did not receive support for replacement or repair. To assist you effectively, please send an email to [email protected]. In your message, please state that you are contacting us following your review on Trustpilot and provide your name together with your order details. Our team will prioritise your request upon receipt of your email. Kind regards, The CitySports team

Dear Customer, We sincerely apologise for the endless delays and frustrating back-and-forth communication you have experienced whilst returning your WP-6 treadmill, as well as for the slow and inconsistent email support provided by our after-sales team. It is entirely unacceptable that you have had to wait so long for a return label, and that despite carefully following our instructions, you have received delayed replies and conflicting guidance. We fully understand your concerns and frustration regarding whether your return will be handled properly. We would ask you to provide further order details (name, email address and order number) via private message. Once we have received this information, we will personally follow up on your return to ensure there are no further unnecessary delays. Thank you in advance for your understanding and cooperation. Yours sincerely, The CitySports Team

Dear Customer, We sincerely apologise for the ongoing difficulties and inconvenience you have experienced regarding the cancellation of your subscription and the repeated charges to your credit card. We deeply regret the difficulties you have encountered in stopping the automatic payments. In order to resolve your issue as quickly as possible, we would appreciate it if you could provide us with your order details. Our team will provide you with a suitable solution as soon as possible, along with a full explanation. We thank you in advance for your understanding and cooperation. Yours faithfully,

Dear Customer, We sincerely apologise for the extremely unpleasant experience you have encountered regarding the cancellation of your order, dispatch and after-sales service. We fully understand how frustrating it must be for you to have made repeated attempts to contact our customer service team without receiving a timely response, clear return instructions or the promised prepaid return label. We always support reasonable order cancellations prior to dispatch and offer a convenient, hassle-free returns service for unwanted items. We would appreciate it if you could provide your order details; once we have received them, we will contact you as soon as possible to discuss a satisfactory resolution. Thank you in advance for your understanding. Yours faithfully,

Dear Customer, We sincerely apologise for the concerning burnt smell, unusual noises and belt issues that have arisen with your treadmill shortly after use. We deeply regret the poor service experience you encountered whilst seeking assistance, and fully understand your disappointment and frustration. Product safety and after-sales service are our top priorities. We would appreciate it if you could provide us with further details (full name, email address, telephone number and order details). Once we have verified your order, we will immediately arrange an appropriate warranty solution, replacement or refund to resolve your issue completely. Yours faithfully,

Dear Customer, We sincerely apologise for the delay in delivering your replacement remote control and for failing to respond to your emails over the past few weeks. We fully understand the inconvenience caused by the fact that your treadmill cannot be used properly without the remote control, and we deeply regret that our poor service has led you to raise a bank dispute. We would ask you to provide further order details (full name, email address, telephone number and order reference), so that we may immediately trace your parcel, urgently resend the remote control, or process a full refund for you without delay. We apologise once again for the inconvenience caused and hope to provide a solution that meets your satisfaction. Best regards.

Dear Customer, We are deeply sorry to hear that your treadmill has been experiencing mechanical faults over the past few months, and we sincerely regret that we were unable to respond promptly and provide support when you needed it. We sincerely hope your husband’s treatment goes well, and we fully appreciate the stress and disappointment caused by this faulty product and our failure to address your concerns. All treadmill faults, running belt alignment issues and unusual noises are covered under warranty. We would ask you to provide further details (such as your name, email address and order details), and we will immediately arrange for a comprehensive resolution, repair or replacement. Yours faithfully,

Dear Customer, We sincerely apologise for the serious safety concerns you have encountered whilst using the treadmill, including electric shocks, the smell of burning, and the belt overheating. We deeply regret that these worrying safety issues were not given the attention they deserved from the outset, and that our warranty service has caused you prolonged distress and unnecessary delays. Product safety and reliability are our absolute priorities. All safety-related faults are covered under our 12-month warranty. We would appreciate it if you could provide further details (name, email address or order information). We will provide you with a satisfactory solution as soon as possible, without making unreasonable demands or causing further delays, and will immediately and properly resolve this hazardous issue for you. Thank you in advance for your understanding and cooperation. Yours faithfully,