CJDropshipping

DAVUT MERTTürkiye · 12 reviews · Experienced 2025-05-28 · Posted 2025-05-29

Weird Refund Policy and Surpeise Prices

Weird Refund Policy: You should know that CJ almost never pay for refund. Surpeise Prices : Get ready to hear that CJ will ask you to pay more than the price you see otherwise CJ will not be able to get the shipment out. Briefly, CJ is a a surprise box from which anything might come out.

DAVUT MERTTürkiye · 12 reviews · Experienced 2025-05-07 · Posted 2025-05-21

No refunds for undelivered orders

Still no solution.. Although CJ have mistake on an order, they never refund. Their policy on a rule as 'never refund'

It has been taking more than 2 weeks of…

It has been taking more than 2 weeks of back & forth and the team has yet to address my customisation requests. One of the customisation design got messed up (which should be very simple; your team simply has to follow the design as per attachment). I need to constantly follow up every day and get passed from agent to agent. The service used to be much better and I used to be very impressed with your team's efficiency and problem solving. I am disappointed at much the service has deteriorated.

DAVUT MERTTürkiye · 12 reviews · Experienced 2025-05-09 · Posted 2025-05-14

Although customer was willing to pick…

Although customer was willing to pick her order from post office, CJ couldn't say where to pick it up. I HAVE EXPERIENCED THAT CJ NEVER REFUND

Disappointed that with misleading…

Disappointed that with misleading product listings. I listed products on the basis that they are available, after checking and confirming with the CJ dropshipping team. It turned out some of the products that are listed are not available. A customer ordered and paid for a product on my website and then I was informed five days later that it's not available, then I had to let customer down. After trying to resolve endless issues, I have been blocked from the website.

Almo CiaraBulgaria · 4 reviews · Experienced 2025-04-16 · Posted 2025-04-17

Syncing doesnt work, dont get based on what you see on their site.

In short terms, just started my store and connected with CJ and sold my chosen product directly, they say that inventory sync automatically with your shopify store once you connect and i was checking that they had +10k pieces per each size and was pushing with ads, on first fulfillment i asked to do they open me a ticket saying product will get discontunied but we can ship this other product which is similar but it wasnt it had lots of different things which my customers will notice about

Non-respect du client et promesses non tenues

Malheureusement, je suis de plus en plus déçu par CJDropshipping et je me sens obligé de partager mon expérience, en espérant que cela puisse éclairer d’autres vendeurs. Après un premier incident où mon client a dû attendre près d’un mois pour recevoir un simple article (une casserole avec séparateur), voilà que la situation a empiré. Le produit a cumulé les problèmes : → Un délai de livraison beaucoup trop long dû au fait que CJ eux-mêmes n'ont pas reçu le bon produit dans leurs entrepôts (ce qui est déjà un comble pour un fournisseur professionnel). À cela s’ajoute une société de livraison locale absolument catastrophique, forçant mon client à galérer à plusieurs reprises pour enfin récupérer son colis. → Deuxième problème : le produit reçu n’est finalement pas compatible avec les plaques à induction. Mon client me le signale clairement, mais CJ persiste à me dire que si... sauf qu'à ce stade, difficile de leur accorder la moindre confiance tant les erreurs s’accumulent. → Troisième souci : le produit est arrivé sans couvercle, alors que sur leur propre fiche produit, on voit bien la casserole présentée avec un couvercle. Leur réponse ? Une simple photo de la casserole sans couvercle pour se justifier... Franchement pas sérieux du tout. Et bien évidemment, CJ fait tout pour éviter d'assumer ses responsabilités et de procéder à un remboursement correct et rapide. → En résumé : Livraison ultra longue Produit non conforme Service après-vente qui fuit ses responsabilités Mauvaise foi dans les réponses Remboursement compliqué Unfortunately, after several bad experiences with CJDropshipping, I feel the need to share my story to warn other sellers. My latest issue concerns a simple product: a cooking pot with separator. It was the final straw. The problems just kept adding up: → First, the delivery time was far too long because CJ themselves didn’t even have the correct product in their warehouses. That’s already worrying enough for a so-called professional supplier. On top of that, their local delivery partner was a nightmare, forcing my customer to chase after the parcel several times before finally receiving it. → Second issue: once my customer finally received the product, they informed me that the pot is not compatible with induction cooktops. CJ claims the opposite, but honestly, after so many mistakes, who can still trust them? → Third problem: the pot arrived without a lid, while on CJ’s own product page, the pot is clearly shown with a lid. Their only answer? Sending me a photo of the product without the lid to justify themselves... This is really not serious. And of course, CJ is doing everything possible to avoid processing a proper refund quickly and easily. → In short: Extremely long delivery times Non-compliant product Customer service that avoids taking responsibility Poor faith in their replies Refund process deliberately complicated

KEVIN PORTER SRUnited States · 1 review · Experienced 2025-04-09 · Posted 2025-04-11

I strong suggest not using this…

I strong suggest not using this company. After several months of trying to upload products (some of which would upload), I found that several products would time out with various max timeout requests (which I changed to 180 seconds). I spoke with one person whom finally told me their sytem was not compatible with my Woocommerce site. I would get different answers everytime I spoke with their live agents. Buyer beware!!

CJdropshipping me fait perdre des clients !!

Voici l'incident : j'ai reçu un email de mon client m'informant que son colis n'était toujours pas arrivé, après deux semaines. J'ai payé pour une expédition rapide censée arriver en 12 jours en mars (3 jours pour le traitement et 7 jours pour l'expédition vers la France). J'ai contacté le service client de CJdropshipping, et on m'a répondu que le colis était en transit. Je leur ai fait remarquer qu'il aurait déjà dû être livré et j'ai exigé des explications. À ma grande surprise, j'ai appris que CJ avait réceptionné le mauvais produit. Il a fallu du temps pour recevoir le bon produit, ce qui a entraîné un retard, et on m'a informé que le colis serait livré dans environ une semaine, si tout va bien. À aucun moment, malgré la connaissance de l'incident, CJ ne m'a informé par email, ce qui m'a empêché de prévenir mon client et de limiter les conséquences. J'ai alors exigé un geste commercial, notamment un remboursement des frais de livraison, car je devais aussi faire un geste envers mon client. Le service client de CJ m'a répondu qu'il serait préférable de stocker les produits chez eux pour éviter ce genre de problème. Mais j'ai plus de 700 produits dans ma boutique, et mes commandes sont aléatoires. J'ai insisté pour avoir une compensation, et après 48 heures, on m'a proposé une réduction de 3 $ sur ma prochaine commande, à condition de dépenser au moins 10 $. J'ai cru à une blague. J'ai insisté encore pour un dédommagement digne de ce nom, et ils ont finalement proposé une réduction de 5 $ sur une commande de 20 $ ou plus. J'ai refusé cette offre, c'est totalement inacceptable. À cause de CJ, je vais probablement perdre mon client, et c'est déjà le deuxième incident en deux semaines. Je ne comprends pas tous ces avis positifs, j'ai l'impression qu'ils sont fictifs, car la réalité est bien loin de ce qui est promis. Here's the incident: I received an email from my customer informing me that their package still hadn't arrived, after two weeks. I paid for expedited shipping, which was supposed to arrive in 12 days in March (3 days for processing and 7 days for shipping to France). I contacted CJdropshipping's customer service, and they replied that the package was still in transit. I pointed out that it should have already been delivered and demanded an explanation. To my shock, I learned that CJ had received the wrong product. It took time for them to get the correct product, causing the delay, and I was told the package should arrive in about another week, if everything goes well. At no point, despite being aware of the issue, did CJ inform me by email, preventing me from notifying my customer and mitigating the situation. I then demanded a commercial gesture, specifically a refund for the shipping fees, as I also had to make a gesture to my customer. CJ's customer service replied that it would be better to stock the products at their warehouse to avoid such issues. However, I have more than 700 products in my shop, and my orders are random. I insisted on proper compensation, and after 48 hours, they offered me a $3 discount on my next order, provided I spent at least $10. I thought it was a joke. I insisted again for a proper compensation, and they finally offered a $5 discount on a $20 or more order. I refused this offer; it’s completely unacceptable. Because of CJ, I’m likely to lose my customer, and this is the second incident in two weeks. I don’t understand all these positive reviews; they seem fake because the reality is far from what’s promised.

Products Never Coming Out!

I have used this supplier directory for about a couple of months and have done a couple thousand in sales. My issues is some of the products that CJ says will be shipped out within 5 days are all made to order. The issue with that is sometimes the supplier can't product the order and when you ask CJ customer service where the order is they says they are looking for a new supplier that rarely happens. This has happened multiple times and customer service doesn't care they don't provide a good solution to any problem. I would only use this service for products with a verified inventory which are overused by thousands of different drop shippers. If you want your own products, it is better to just bulk order it to your house or a warehouse and sell from there. CJ is unreliable and Unpredictable. Even though things are made to order quality can be a hit or miss and as I said earlier it might never come out. I used to love this site and it was so good, but it has good downhill and doesn't care about their users shipping discounts don't matter if you can't ship anything.

Very overpriced shipping £30 for a…

Very overpriced shipping £30 for a garden hose nozzle nearly all saturated cheap products that anyone can buy for a quarter of the price already on eBay but apart from that the website is good and the staff are helpful and friendly

Office MeetUnited Arab Emirates · 1 review · Experienced 2025-03-17 · Posted 2025-03-17

good assistance of pre sales.

Abdou SalamIndonesia · 1 review · Experienced 2025-03-11 · Posted 2025-03-12

it's good your yield but I still have…

it's good your yield but I still have to sell and have customers but it doesn't work

To LeatherTürkiye · 3 reviews · Experienced 2025-03-10 · Posted 2025-03-10

Are you lucky?

CJ system is ok but as agents do your work, you must be lucky. My agent was ok but after he left cj, Rio Feng and esspecially Christine Yu destroyed my works.. I hardly contact them even. Isn't it a waste of the time and effort I put into it?

Gulab KhanPakistan · 1 review · Experienced 2024-12-01 · Posted 2025-03-09

I am from pakistan and i am working…

I am from pakistan and i am working online shop

I'm finding the cost of much of the pet…

I'm finding the cost of much of the pet furniture and pet products we're being charged by CJ and the sellers on CJ to be too high, often 30%-50% higher than what you and a customers/shoppers can find on other very common websites. This means as a dropshipper they are already charging you much more than what your potential customers pay elsewhere, and this would force you to overprice customers just to break even should you carry the product on your site, so it's no surprise drop shipping has somewhat of a negative view. You literally can't provide a "good deal" or sale prices to your customers if as a dropshipper B2B sellers on apps like CJ won't give you a good price that allows you at least some reasonable margin. So I'm beginning to find there's no point in this unless you can buy tons of products in advance and negotiate super low prices wholesale. But if you're just starting out and dont have the resources to do so, like many people who are new, there's a barrier to entry that cant be overcome and be profitable in order to get to that point, because CJ's sellers are charging you as a drop shipper too much for the product. You be better off just buying the products directly off Paw Hut, Amazon, and Wayfair, after all your customers will find the products there for less than you pay for them via CJs sellers.

David ArchibaldU.S. Virgin Islands · 1 review · Experienced 2025-02-26 · Posted 2025-02-26

Avoid Cj Dropshipping

A product was ordered from our store with cj dropshipping products and it took forever for them to process the order. Finally they said that the order needed a phone number. A phone number was supplied and still no order processing. Finally they said that the product is out of stock, which I figured was the issue in the first place. They said open a dispute and apply for refund, which I already did. No response to giving the refund for a few days now. If you choose to work with this company, you may be given the run around when any thing goes wrong. Would not recommend them at all.

RossUkraine · 3 reviews · Experienced 2024-02-17 · Posted 2025-02-17

I had a very disappointing experience…

I had a very disappointing experience with CJ Dropshipping. The actual shipping times are much longer than what they claim, which caused delays and frustration for my customers. On top of that, their customer support is useless—they keep giving vague and misleading answers instead of solving the issue. If you're looking for reliable shipping and honest communication, I would not recommend using CJ Dropshipping.

Julian RockeJapan · 13 reviews · Experienced 2025-02-15 · Posted 2025-02-15

massive shipping delays

I'm a customer of CJ since 2021. There were ups and downs but overall I've been quite satisfied with CJ. Since Christmas 2024, the service has deteriorated so much. My orders get shipped with massive delay. Sometimes up to 1 month until a package is shipped out. They never keep the shipping times stated on the listing page. I get into very awkward customer service moments. How do you explain dispatch delays of up to 1 month? You can't. I've brought this issue up with my agent multiple times, but it's not getting fixed. I also have open disputes about damaged items. They used to compensate. Now they don't want to compensate anymore... I just get excuses over excuses. I've spent more than 70k USD with them in 4 years. But I don't think I will spend anymore here. My business is getting worse reviews every day due to late shipping. It's such a shame really.

DAVUT MERTTürkiye · 12 reviews · Experienced 2025-02-07 · Posted 2025-02-07

Customer Service Matters

It was good at first, after my customer service changed i couldnt reach her even. If she will not be here at the same time what's the point? She affects my business.