Clarity Voice (clarityvoice.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Morgan Buck · 1 review · Experienced 2026-02-06 ·
★★★★★
Awful Call Quality, Worse Customer Support
It wasn't until about my third month in business with clarity providing my VOIP that one of my employees mentioned how bad the call quality sounded when they called into our phone system. I filed a support ticket right away and was told it was being investigated.
Several months later, we started having customer calls dropping randomly mid conversation. It was happening on over half of customer calls and we lost a lot of potential business. I called to report it to Clarity. My phones route through my CRM, to Clarity and then to my employee phones and Clarity immediately pointed the finger at my CRM. I had multiple test calls through my CRM directly to my cellphone that were fine but i brought it to my CRM anyway. They investigated diligently, even bringing in the advanced tech support from their networking agency.
Two months later this happened again and once again Clarity pointed at my CRM. This time my CRM worked with me to test calling through the CRM to my cellphone and then calling directly to Clarity without the CRM and we definitely proved it was on Clarity's end. I sent this back to support and got no immediate response. Meanwhile I tracked a dozen sub 2 second dropped calls that had never made it to my phones, many of them paid leads. Another two dozen dropped live calls, including a 10,000$ job i was getting ready to close but the customer ultimately cancelled because they were annoyed by our phone issues. I was also deprioritized on Google Local Service Ads due to poor customer experience. All told I roughly guess I had lost as much as 20,000$ to this incidence.
But Clarity STILL will not let me cancel, despite substantial non-performance of their contracted purpose. They will require me to pay a fee to buy out my contract if I want to cancel and despite escalation, they will not alter this policy.
Steer very clear of them.
K
Ken Dawg · 1 review · Experienced 2026-04-20 ·
★★★★★
Gone are the days of Personal Service
I've been using Clarity for 15 years. They used to be amazing! Customer service was always on point, billing was sharp, and the overall value and experience were top notch.
Not sure what happened but they now don't answer the phone anymore (I've been on hold now over 20 minutes), they don't respond to emails and they act like the big guys like Spectrum and Verizon. Looks like as long as I'm going to be dealing with a machine that doesn't care then I may as well go to one of the better companies now.
Thanks for 14 good years, Clarity! Sayonara!
Reply from Clarity Voice2026-05-12
We're truly grateful for 15 years with you, that loyalty means a lot to us. We never want anyone to feel like they can't reach us, and we're sorry the experience ended on that note. We did try to connect with you earlier this year to find a resolution and the door is still open — reach out to (248) 849-9080 anytime.
c
customer · 2 reviews · Experienced 2025-12-08 ·
★★★★★
Ashley was incredible helpful
Ashley was very patient and super helpful! I had a complex account to deal with, and she was the epitome of the above and beyond customer experience.
J
JH · 1 review · Experienced 2025-02-19 ·
★★★★★
Jasmin was really awesome
Jasmin was really awesome! She helped me so much!
D
Daniel Ukah · 1 review · Experienced 2025-02-04 ·
★★★★★
They have the most responsive support…
They have the most responsive support team I have ever seen.
I love the way the agents especially Miguel goes all in to ensure that every single issue is resolved and is always open to receiving a callback if any other issue arises.
Special thanks to Jasmine and Ally for a great job done today, I cannot thank them more that this issue has been resolved.
Reply from Clarity Voice2025-02-06
Hi Daniel,
Thank you for the great and effective feedback!
At Clarity Voice, we strive to ensure that each person is helped as quickly and efficiently as possible. I love to hear of the Team effort from the Support Squad to ensure that your technical inquiries were properly resolved.
Please do not hesitate to contact us for any future Clarity Voice needs.
We appreciate your business and take care!
M
Mr. Handyman SF · 1 review · Experienced 2025-02-05 ·
★★★★★
My support experience was great
My support experience was great, the walkthrough was easy to understand, straightforward, and gave just the right amount of information for what I needed accomplished.
Reply from Clarity Voice2025-02-06
Hi There,
Thank you for taking the time to share your feedback about your recent interaction with our technical support team. We're thrilled to hear that your support experience was great!
Your feedback is invaluable as it helps us maintain and improve our service standards. We'll be sure to share your kind words with our support team – it's always encouraging for them to hear when they've made a positive impact.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thanks and take care!
I talked with Adam Henry I think and someone in tech support They got our little issue fixed very quickly. They always give great customer support. Thanks everyone.
Reply from Clarity Voice2025-01-21
Hello Dorothy,
Thank you for taking the time to highlight your recent experience with Clarity Voice.
We strive to ensure all of our customers are taken care of as quickly and efficiently as possible.
Do not hesitate to contact us for any future Clarity Voice needs.
Thanks, and have a wonderful 2025!
They quickly helped me troubleshoot and fix a problem I was having.
Reply from Clarity Voice2025-01-13
Thank you for sharing your experience! We're delighted to hear that our team was able to assist you quickly and effectively with troubleshooting and resolving your issue. It’s always our goal to ensure you’re back up and running without delay.
If you have any other questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Thank you for choosing Clarity Voice – we appreciate you!
R
Racine Two Men · 1 review · Experienced 2025-01-07 ·
★★★★★
My rep was awesome
My rep was awesome. She took the time to figure out what I actually needed and found a solution when in the past it was said that what we wanted couldn't be done. She is GREAT!
Reply from Clarity Voice2025-01-13
Thank you so much for your glowing review! We’re thrilled to hear that Jasmine went above and beyond to find the perfect solution for you. It’s amazing to know she took the time to truly understand your needs and deliver results that made a difference.
We’re incredibly proud of team members like Jasmine, who bring this level of dedication and problem-solving to the table. We’ll make sure to pass along your kind words—it will absolutely make her day.
If you ever need further assistance or have additional questions, please don’t hesitate to reach out. We’re always here to help!
Hello Ozell,
Thank you for the feedback! Whatever your Clarity Voice need may be, we are always here to assist.
Have a Happy Holidays and we look forward to servicing you in 2025 and beyond.
Take Care!
Quick resolution
The request was promptly handled and the ticket closed within an hour! Great support!
Reply from Clarity Voice2024-12-31
Hi Winston,
Thanks for the feedback! At Clarity Voice, we strive to ensure that each customer is taken care of as quickly and efficiently as possible.
Please do not hesitate to contact us for any additional Clarity Voice needs.
Thanks again and have a Happy New Year!
D
Diane Derr · 1 review · Experienced 2024-12-18 ·
★★★★★
Jasmine was knowledgeable
Jasmine was knowledgeable, thorough, and patient. I didn't know what to expect since I was reaching out to a technical issue help desk, but Jasmine quickly put my anxiety to rest and took control.
Reply from Clarity Voice2024-12-20
Hello Diane,
Thanks for providing valuable feedback on Jasmine and I am very pleased to hear of your engagement with our Support Squad.
At Clarity Voice, we strive to ensure that all of our customers are taken care of as effectively and efficiently as possible.
Please do not hesitate to contact us for any additional Clarity Voice needs.
Have a Happy Holidays to you and yours!
She explained in depth each screen, and button I needed to walk through! It was like having an audio instruction manual, and went ABOVE AND BEYOND to look into question I had.
Reply from Clarity Voice2024-12-18
Hello Jessica,
Thank you for the feedback and we are happy to hear of your great experience!
Going Above and Beyond is a mindset that all Clarity Voice employees have when assisting our customer, so I am pleased (but not surprised) at your pleasant and effective engagement with us.
Please do not hesitate to contact us for any further Clarity Voice questions and/or comments.
Thanks and take care!
Jasmine did an amazing job handling my multiple requests that morning, and taught me how to be more independent with their portal moving forward which will make our lives a little easier when managing our phone systems.
Reply from Clarity Voice2025-01-06
Hello Jamie-
Thank you so much for sharing your experience! We're thrilled to hear that Jasmine provided such outstanding assistance and went the extra mile to not only handle your requests but also empower you with the knowledge to use our portal independently. Making your life easier when managing your phone systems is exactly what we aim for at Clarity Voice, and it’s wonderful to know Jasmine made that possible for you.
If there’s ever anything else you need or further assistance you’d like, please don’t hesitate to reach out. Our Support Squad is always here to help!
c
cliff · 1 review · Experienced 2024-11-20 ·
★★★★★
Jasmine was great!
Reply from Clarity Voice2024-11-20
Hi Cliff,
Thanks for the feedback on Jasmine! Jasmine is one of our new rock star Agents at Clarity Voice and we are pleased to hear of the great experience she was able to provide.
Please do not hesitate to contact us for any of your Clarity Voice needs.
Thanks, and take care!
K
Kent C · 1 review · Experienced 2024-10-25 ·
★★★★★
Knowledgable and well spoken…
Knowledgable and well spoken instructions for me to follow. Very professional. I'm so glad to have such great resources available.
Reply from Clarity Voice2024-10-28
Hi Kent,
Thanks for the feedback and We hope you are having a great one!
At Clarity Voice, we strive to ensure that each person is taken care of as effectively and efficiently as possible. To consider us a great resource means the world to us, Kent.
Please reach out to us for any additional Clarity Voice needs. We are here for You.
Thanks and Take Care!
F
Fawn Roberts · 5 reviews · Experienced 2024-10-17 ·
★★★★★
Needed louder default volume
I am hard of hearing and was constantly having to turn up the volume on the handset. Each time, it defaulted back to a lower volume. Annery understood my request, researched the solution and implemented it immediately. Thank you, Annery, for the quick response and solution, and for being so pleasant to work with!
Reply from Clarity Voice2024-11-01
Hi Fawn,
Thank you for taking the time to provide some great feedback about Annery! She is one rock star of an Agent, so I am not surprised at all.
One of our goals at Clarity Voice is to assist our customers on how to get the most out of the product they have invested into. So I am very proud to hear of this solution that will help you long term.
Do not hesitate to contact us for any additional Clarity Voice needs.
Thanks and have a great one!
G
Gina · 1 review · Experienced 2024-09-12 ·
★★★★★
I had a fantastic experience with…
I had a fantastic experience with Javonte, who helped me with a phone issue recently. His professionalism and patience were truly remarkable. He took the time to thoroughly explain the problem and ensure everything was fixed correctly. It’s not often you come across customer service that stands out like this. Thanks to Javonte, I left with a fully functional phone and a smile on my face. I highly recommend this service and Javonte for anyone needing reliable and courteous support!
Reply from Clarity Voice2024-09-13
Hi Gina,
Thanks for your feedback and we are very pleased with your level of satisfaction!
At Clarity Voice, we strive to ensure that our customers are taken care of as quickly and efficiently as possible. I am not surprised at all to hear of your experience with Jevante.
Please do not hesitate to contact us for any additional Clarity Voice needs.
Thanks!
Bao has regular and prompt communication to keep us a breast of our transfer from another provider. Greg was exceptional during the sales process. He was kind, gracious, and very helpful.
Reply from Clarity Voice2024-08-29
Hello Angeline,
I hope your day is going well and we truly appreciate the feedback!
At Clarity Voice, we want to ensure that the experience is easy and seamless. Whether it is from our Sales Dept or our rock star Installers, we want our customers to feel taken care of and that we are moving with a sense of urgency.
Do not hesitate to contact us for any additional assistance and we truly appreciate your business.
Thanks!
