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Business Services

Clarity Voice

100 reviews

4.8100 reviews
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About Clarity Voice

Data updated
Website
clarityvoice.com
Category
Business Services
Location
United States · Southfield
Status
Unclaimed
Last 12 months
3 reviews
Replies to negative
80% (4/5)
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Is Clarity Voice legit?

Clarity Voice (clarityvoice.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

R
Robin Hoy · 1 review · Experienced 2024-04-24 ·

Great technical support

Great technical support, we were setting up another line and walked us through the entire process.

Reply from Clarity Voice2024-04-24

Hi Robin, Thanks for the feedback and we are excited to hear of the quick assistance that we were able to provide! The setup of adding additional services should never be a long, drawn out process. So I am thrilled that our Support Squad quickly and efficiently helped with your request. Do not hesitate to contact us for any additional Clarity Voice needs. Thanks!

N
NSingh onehour · 1 review · Experienced 2024-04-23 ·

Steve,5 star service

Steve,5 star service. He was active to listen and ready to help. His responses were prompt, and quick. Unlike last interaction lasted for 40 minutes without any resolution, Steve resolved multiple queries with great product knowledge , instant action and 5 star service. Thank you for hiring such great support.

Reply from Clarity Voice2024-04-24

Hello there! Thank you for the feedback, as we always strive to improve the Clarity Voice experience for all of our customers. While we were able to resolve your issue in the end, I am sorry to hear of your initial experience. As the Director of Customer Experience, I will look into why your first experience was way longer than normal and without resolution. The only way we can get better is through effective feedback like this. We deeply appreciate your business and do not hesitate to contact us for any additional Clarity Voice needs. Thanks!

G
Grounds Guy of Garner · 1 review · Experienced 2024-04-17 ·

Thank you for your patients

Been a customer for a few years never any issues. Lately I have been working on a solution for AI that involved my phone lines the AI solution was with another company. I have called Clarity support several times to get phones routed properly etc. They were more than great and patient. Anyway the customer service at the AI company stunk so bad I had to tell them about my Experience with Clarity and how they should be more like them. Canceled service with the AI company and looking for more Solutions from Clarity like I should have done the first time. Thank you Clarity your employees make you shine.

Reply from Clarity Voice2024-04-18

Hi there! Thank you for the great feedback and we are more than thrilled to assist with any of our customer's routing and configuration needs. At Clarity Voice, we understand that being a customer is more than just the products and services.....its the experience with good people that can make all the difference. We appreciate you and do not hesitate to contact us for any additional Clarity Voice needs. Thanks!

T
Two Men & Truck · 1 review · Experienced 2024-04-05 ·

Adam was great to work with

Adam was great to work with. He articulated and explained in a manner that made the entire process very intuitive.

Reply from Clarity Voice2024-04-12

Hi there! Thank you for the feedback! Adam is one of our best and I am very pleased to hear of your experience with him. We strive to take care of all of our rock star customers as quickly and efficiently as possible. Please do not hesitate to contact us for any Clarity Voice needs. Thanks!

B
Bob · 2 reviews · Experienced 2024-03-27 ·

Top Notch Tech Support

Tech Support was able to handle my request quickly and even walked me through parts of the website, teaching me how to make some of the changes myself, which I had requested. He was very thorough and explained things so I could understand them.

Reply from Clarity Voice2024-03-27

Hi Bob, Thanks for the feedback on your experience with our rock star Support Squad. Outside of resolving an issue/inquiry, we strive to increase knowledge by educating our customers on the how-tos of Clarity Voice. I am beyond happy to hear of your engagement and do not hesitate to reach out for any additional assistance. Thanks and we value our relationship with you!

K
Katie Burkey · 2 reviews · Experienced 2024-03-14 ·

Very Attentive to issues of calls being…

Very Attentive to issues of calls being blocked.

Reply from Clarity Voice2024-03-15

Hello Katie, Thank you for the feedback and that you are satisfied with our Support Squad! We strive to ensure that each customer is tended to as quickly and efficiently as possible. Do not hesitate to contact us for any further assistance you may need regarding Clarity Voice. We appreciate your business and have a great weekend!

P
Polly Moon · 1 review · Experienced 2024-03-15 ·

Great Support Team

Tech support was able to find a way to accomplish what we needed for a 'shared' text inbox for all of our business text. We appreciate the effort and love how it works!

Reply from Clarity Voice2024-03-18

Hello Polly, Thank you for the feedback and I am pleased to hear of your satisfaction engaging with our Support Squad. Our aim is to ensure we resolve any and all customer issues in a speedy (yet efficient) timeframe, so I am not shocked at the smile we were able to leave on your face. Thank you for your business and do not hesitate to reach out if you have any further Clarity Voice needs!

H
Hakim Rasul · 1 review · Experienced 2024-03-11 ·

Great Customer Service

Great Customer Service, very knowledgeable, answers your calls right away.

Reply from Clarity Voice2024-03-12

Hi Hakim, Thank you for the feedback and we are super thrilled to hear of the great customer experience you had with Clarity Voice. We understand that your time is precious, so we strive to ensure that each customer is attended to promptly and efficiently. Please do not hesitate to contact us for any questions or assistance that you may have. Thank you again!

c
customer · 5 reviews · Experienced 2024-03-08 ·

Excellent customer service

Excellent customer service! great follow up

Reply from Clarity Voice2024-03-11

Hi there, We are very pleased to hear of the excellent customer support you recently received at Clarity Voice! We strive to ensure each customer is attended to promptly and efficiently to resolve any of your needs or issues. Please do not hesitate to contact us if you have any further questions or requests. Thanks and have a great one!

D
David Morbeck · 1 review · Experienced 2024-03-07 ·

New Division in Our Company

We added a phone line for a new division within our company. The Clarity support was awesome. We have used them for over 7 years, and we are very happy with the level of support.

Reply from Clarity Voice2024-03-08

Hi David, Thank you for the feedback and for the long standing relationship with your company! At Clarity Voice, we strive to ensure each customer is taken care of in a timely manner. We are always one call or email away for any of your business needs. Your business and the experience you have from our interactions is a top priority for us. Thank You!

D
DChalus “Atacandman” · 1 review · Experienced 2024-03-05 ·

Jorge was so helpful

Small biz user here. Recently I had to re jig my sms an call features to cover for me being out of country for a while. I had Jorge assist me with the sms and call routing. After speaking with Jorge, I have a much better understanding of how best to handle my unique situation. Jorge made some changes for me while we spoke and was able to seed some ideas as to how I can more efficiently handle my communications both current and in times in which i require coverage. Work in progress but progress was certainly achieved today.

Reply from Clarity Voice2024-03-11

Hi DChalus, Thank you for the detailed and thorough feedback! I am very pleased to hear of your interaction with Jorge; he is one of our rock stars who always goes above and beyond for our customers. Please let us know if any additional assistance is needed for this topic or any of your Clarity Voice related needs. Thanks, we appreciate your business, and have a great one!

M
Mary · 1 review · Experienced 2024-02-28 ·

Efficient and patient assistance.

This Support Technician was not only competent, but patient and explanatory. The problem was frustrating, and required a multi-step fix. His guidance and attitude was greatly appreciated.

Reply from Clarity Voice2024-03-01

Hi Mary, Thanks for the feedback and as the Director of Customer Experience, I am very pleased to hear of your interaction with our rock star Support Squad. We aim to resolve each customer issue as quickly and efficiently as possible. Please do not hesitate to contact us if you have any questions/comments or need assistance. Have a great weekend and we appreciate your business!

A
Allan Argel · 1 review · Experienced 2024-02-27 ·

Jorge is great

Jorge is great. Thanks for help.

Reply from Clarity Voice2024-02-27

Hi Allan, Thank you for the feedback regarding your interaction with Jorge. At Clarity Voice, we strive for excellence in resolving any customer issues as quickly and efficiently as possible. Please do not hesitate to contact us for any further questions, comments, or assistance. Thank you again and we appreciate your business!

K
Keith Saunders · 7 reviews · Experienced 2024-02-16 ·

Clarity comes theough once again!

I have been a Clarity customer for many years. Today my router went out and I rushed to the closest store ro buy a new one so that we could get back online. Little did I know that this new router wasn't going to play nice with my VoIP phone system. After several hours and master resting every phone, Clarity got me back online so we could get back to business. Thank you ClarityVoice.

Reply from Clarity Voice2024-02-19

Hi Keith! While I am sorry to hear of your router going down, I do love to hear that our Support Team was able to get you back up and running. As the Director of Customer Experience, I want to ensure that every customer engagement is time effective and efficient. Therefore, I am sorry that it took some time to resolve your issue. I strive to ensure our internal workflows are solid so customer resolution times are as short as possible, so that will be something that I look into. THANK YOU for being a member of the Clarity Voice Family and we truly appreciate your business!

T
Tim Rasner · 2 reviews · Experienced 2023-12-28 ·

Great Tech Support

Every time I have had any issue the support folks have been able to get us back in action very quickly. This morning was no different. I don't recall the person's name but my ticket was 19510.

Reply from Clarity Voice2023-12-28

Hi Tim, Thanks for the review and Happy Holidays to you and yours! It looks like Oscar was the Support Agent to assist you and I am not surprised to hear of the excellent customer service he provided. At Clarity Voice, we strive to ensure that each customer is taken care of as quickly and efficiently as possible. I will be sure to give Oscar a virtual high five for his work and we appreciate you being a part of the Clarity Voice Family, Tim. Thanks again and have a Happy New Year!

c
customer · 1 review · Verified · Experienced 2023-12-07 ·

My experience w/ Louanne was wonderful

My experience w/ Louanne was wonderful. She was extremely patient, clear on instructions and followed up!

Reply from Clarity Voice2023-12-19

Thank you so much for your kind words! We can see the extra effort that was made, and we will make sure that Louanne is recognized. Our Support team is here if you do have any additional follow up questions or needs.

J
J C · 1 review · Experienced 2023-12-12 ·

Excellent customer service

Excellent customer service. He is very helpful and patient :)

Reply from Clarity Voice2023-12-13

Hi JC, Thanks for the review and feedback! Our Support Team strives to not only resolve issues as quickly as possible, but also ensure that our customers feel fully satisfied and properly educated in the end. We truly appreciate your business and we are always one call or email away for any of your Clarity Voice needs. Thanks!

M
Marlene · 1 review · Experienced 2023-12-07 ·

Customer support was very professional

Customer support was very professional. She was knowledgeable about the issue and solved it within one call. We appreciate the service.

Reply from Clarity Voice2023-12-08

Hi Marlene, Thanks for the review! We strive to provide the best customer support experience possible. Quick connection with speedy resolution times are focal points for our Support Team, so I am beyond thrilled to read this review. Thanks again!

C
Chris Lackovic · 3 reviews · Experienced 2023-11-21 ·

Great Tech Support

As always, your technical support is timely and easy to work with, ultimately solving my service issue. Thank you!

Reply from Clarity Voice2023-11-22

Hi Chris, We truly appreciate the compliments regarding our Customer Support Team. We strive to ensure that every person is taken care of as quickly and efficiently as possible. Your feedback is always welcome and do not hesitate to contact us for any additional support. Thank You!

T
Thomas Fiordelisi · 2 reviews · Experienced 2023-11-16 ·

We recently onboarded with Victoria

We recently onboarded with Victoria. She is amazing and provided exceptional customer service and support. Answered all our questions and guided us to get started with a bang. Highly recommend Victoria is praised for your support.

Reply from Clarity Voice2023-11-16

Hi Thomas! Thank you so much for the feedback on your experience with Clarity Voice and for the high praise for Victoria. Clarity Voice strives to deliver the best customer experience to each person we engage with, so I am beyond pleased to hear of your interactions with Clarity and Victoria. Thank you again for the feedback Thomas and I will ensure Victoria is recognized for her outstanding efforts. Take care and we are always one call/email away if you need anything.