Clarity Voice (clarityvoice.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-10.
Rachele was very helpful and very accomodating in our meeting request to go through training and call setup.
It's great to hear that Rachele was so helpful and accommodating in assisting you with Portal training. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help, and thank you for sharing your feedback!
Clarity has really gone all out for us. Shoutout to AJ and Laurie who I was lucky to be supported by for our business phone connections. They POLITELY and PATIENTLY (so patiently) walked me through for days as we figured out how to cure our phone problem. They prioritized our business hours and were knowledgeable about every aspect I poked at. Thank you so much Laurie and AJ. Much props to you both.
Thank you so much for your amazing review. We will absolutely make sure that both AJ and Laurie are recognized for their efforts in a potentially challenging situation. If anything at all comes up and you need us, do not hesitate to reach out!
Needed to change the efax sending/receiving authorized users in our account. That requires a ticket. Support communication was very informative and changes were implemented timely and as requested.
I'm delighted to hear that your experience with changing authorized users was positive, and that Gina was able to help. If you run into any questions, or have additional changes, we're available by email or chat as well by phone. Thank you for sharing your feedback!
Support was quick, easy, and completed task while we were on the phone. Thank you!
Hello and thank you for the feedback! Clarity Voice strives to deliver the best customer experience possible, so any feedback is welcomed and truly appreciated. Do not hesitate to reach out if you need any additional assistance and we appreciate your business. Thank You!
Thank you so much for taking the time to let us know! We strive to create a great experience when calling in. If you do have any questions or need additional assistance, just let us know!
Thanks for the quick help to reroute calls!
Absolutely! We appreciate that you took the time to let us know, and we have will pass along your note to Oscar as well. Let us know if we can assist you further, or if you have any questions!
Fast, Prompt, friendly representative, Oscar went above and beyond he asked me to check if the change I made went through before letting me exit the call! every business need more Oscars!
Thank you for your fantastic feedback! We're thrilled to hear about your positive experience. We will make sure that Oscar is recognized for his efforts, and if you ever need further assistance or have any questions, please don't hesitate to reach out!
Very easy installation and setup with the help of their technical support team. They are always fast and so nice when helping. Our business was destroyed by a tornado and we had to get all new phones, and I am so glad they were on the phone with me the whole time i was setting them up, telling me how. Just called them today to get some connection issues fixed after i changed wifi routers, and within 20 minutes all phones were up and running, shoutout to oscar!
We're sorry to hear about the tornado's impact on your business, but we're glad we could provide assistance getting you back up and running. It's great to hear that Oscar was able to quickly resolve the connection issues you faced, and we will make sure to give him a shoutout for his excellent support. If you have any further questions or need assistance, please don't hesitate to reach out!
Your app is the WORST!!!! The numbers on the dials exceed the space on my very large Android phone, the bluetooth ear piece cannot be used with it. HOW DO YOU CONTINUE TO EXIST AS A COMPANY???
We're truly sorry to hear about the frustration you're experiencing with our app. Your feedback is important to us, and we're sorry that the app's functionality hasn't met your expectations. We do see that you have an open ticket with us, and we will continue to work with you to optimize the app for your needs.
Tech support has been amazing. Lately trying to talk to an individual about services or getting equipment replaced has been a nightmare. After our router failed it took a week and a half to finally get a human on the phone that finally put me in touch with my account manager. After got to a human, service went well again. Still waiting on new equipment
Thank you for sharing your feedback with us. We're glad to hear that you've had a positive experience with our tech support, and we sincerely apologize for any inconvenience you faced while trying to reach someone for services or equipment replacement. We are continually working to improve our processes and response times to prevent such situations in the future.
We suspected we were having problems with our internet routing, and the tech was very helpful and thorough in getting to the root of the problem.
We're glad to hear that Oscar was able to assist you effectively in identifying and resolving the issue with your internet routing. We appreciate you letting us know, and please do not hesitate to reach out if you have any other questions or concerns!
Jorge was super efficient and helpful! Thank you!! We are new to the system and needed a little help navigating the settings, he took care of our requests quickly and responded quickly.
Thank you for your wonderful review! We're delighted to hear that Jorge could help you navigate the settings and take care of your requests promptly. Please do not hesitate to reach out if you would like any additional training or have questions!
We appreciate you taking the time to give us feedback. Providing timely assistance is a top priority for us, and we're glad that Sig could take care of you. Thank you!
Thank you so much for reaching out and letting us know! We will make sure to recognize Sig for his efforts. We appreciate your feedback and the opportunity to serve you!
Thank you so much for letting us know that Oscar was able to help you quickly and efficiently. We appreciate you taking the time to let us know, and he will be recognized!
Ticket was closed and problem was not resolved. If there is a workaround, I was never contacted as to what it was to make this work or correct my problem
We sincerely apologize for the inconvenience and frustration you experienced. This is not the level of service we aim to provide. Although there is not a current workaround for your issue, our engineering team was informed of your report, and have escalated it for investigation. When a workaround or fix for this option is available, we will be reaching out to you. We very much appreciate you taking the time to let us know, as clear communication is always our goal, and it is important for us to continue to improve in this matter.
Quick response and very helpful
Your satisfaction is our top priority, and we're here to assist you anytime you need. We will make sure to pass this compliment on to Vicki!
All the customer service reps are very helpful!!
Thank you for your wonderful review! We're thrilled to hear that Nick and TJ have been very helpful to you. If you have any more questions or need further assistance, please don't hesitate to reach out.
I was very confused on how to use my web app portal phone through my computer. My support person was very helpful and made it easy to use.
We are so glad that Rachele was able to assist you with the web app. If you need any additional support for your employee, please let us know!
Help was quick and communication was great!!
Thank you for your positive feedback! We are delighted to hear that AJ was able to provide quick assistance and clear communication. If you ever need further help, feel free to reach out. We're here for you!
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