Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Is Clocks and Colours legit?
Clocks and Colours (clocksandcolours.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredible craftsmanship, unique styles, and overall outstanding quality of the jewelry pieces they receive. Consumers also highlight the exceptionally fast customer support and helpful assistance provided when managing questions, orders, or size exchanges. Buyers often mention that transactions are smooth and pleasant from start to finish.
However, some reviewers were not happy with product durability, noting that certain items unexpectedly broke, faded, or tarnished after a short period of regular use. A few other people also felt that customer service was unhelpful or unresponsive regarding damaged deliveries, refund requests, or warranty claims.
Auto-generated from all reviews of this business. For reference only.
Had an issue placing an online order, called the Toronto store to have Darcy pick up (multiple, possibly needless calls) to ensure I had all the info I needed, and was truthful about everything. Richard from customer support then took over via email and handled everything professionally and efficiently.
All around 10/10.
Reply from Clocks and Colours2026-02-17
Thank you for taking the time to share your experience!
We’re so glad to hear that Richard was able to step in and handle everything efficiently, and that Darcy was able to assist you along the way. We know order issues can be frustrating, so it’s wonderful to hear that our team made the process smooth and professional.
Your 10/10 means a lot to us, and we truly appreciate your trust in Clocks & Colours.
Delivery tracking through Canada Post has been unavailable since my purchase. However the speed at which C + C responded to my query and provided an update on its delivery progress was amazing, especially over a weekend. My previous purchase and its packaging was top quality and I’m expecting the same this time as well. Great job C + C team.
Reply from Clocks and Colours2026-02-17
Thank you for sharing your experience!
We’re glad we could provide a timely update and support you, even over the weekend, we know how frustrating delivery uncertainties can be. It’s wonderful to hear that your previous purchase met your expectations, and we’re committed to ensuring this order lives up to the same high standard.
Your kind words mean a lot to us at Clocks & Colours!
More clever advertising gimmicks.
I'll never buy overseas items anymore. Finally learnt my lesson. I just seem to have the worst luck with them. If you can't physically see it, touch it or feel it for yourself, it's a real gamble with online sales.
This time this company clearly shows a silver ring with black colouring also. Black? You have to angle it in the right type of light to get some black to show otherwise its a silver ring with faded grey at best. Described as a heir loom to be passed down to next generation. Just clever advertising. I'll never wear it.
Reply from Clocks and Colours2026-02-17
Thank you for sharing your honest feedback.
We’re truly sorry to hear that the ring didn’t meet your expectations in terms of color and appearance. We understand how disappointing it can be when a piece looks different in person than online, especially for something meant to be a special heirloom.
We take feedback like yours seriously, as it helps us ensure our product images and descriptions better reflect the final pieces.
We appreciate you giving us the chance to learn from this experience.
I have purchased a small number of rings from C&C over the last few years. Their quality and customer support is nothing short of of awesome. I recently reached out them asking for some information on my order history and received an immediate response. Unfortunately, my next purchase has to wait until they restock.
Reply from Clocks and Colours2026-02-17
Thank you so much for your kind words.
We’re thrilled to hear that you’ve enjoyed your rings and that our team could provide prompt support with your order history. We know how exciting it is to grab that next piece, so we appreciate your patience while we restock, we’ll make sure it’s worth the wait!
Great product with high quality and amazing after sale services. Trustworthy customer service and warranty. Thank you Clocks and Colours team.. highly recommended and you have earned a loyal customer. Thank you
Unique and well-made items across the board! I got a ring for my husband and it's his favorite piece of jewelry aside from his wedding ring. Customer service responds almost immediately to questions and concerns. They have something unique and special for everyone.
I ordered an item back in September. It is now November 22 and per the information on my order email, my item would be shipped by November 15. I reached out and asked for an update and got very little information back in which mentioned once it came back in stock it would ship. It went back in stock and is still not shipped. I paid a lot of money for this ring and it’s very frustrating.
Pretty disappointed as ring I bought arrived in a damaged box for my partners birthday. Although the actual product is fine, it arrived in a small envelope type bag with no padding, the box is bashed on one side as well as the external box sleeve, and looks poor.
Reached out to customer services who advised there is nothing they can do as they cannot control what happens with the courier.
Poor response with no solution or offer to do anything.
The C&C Customer Support team went above and beyond to trace a parcel that got lost in the mail. It was not something that they had direct control over, yet they did what they could to find out what happened and where able to trace the parcel.
Communication with the Support team was clear, friendly, and reassuring.
Next to that, the product has been great and I would definitely order there again.
Note: this was through the EU store with a shipment to the Netherlands
I ordered a ring for a freinds birthday and he liked it alot. I had to find somethig for my self and bough a ring as well for my collection and plan on buying more from them. I inquired about the military 15% of and they emailed me back in a few minutes. This surprised me since I ordered it around midnight pacific time.
This company uses AI to bombard you with texts of videos with your name super imposed. They also call you to leave voicemails. Kind of annoying, but I figured they were just trying to appear as though they care.
When I actually needed help, all you get is continued AI. The AI chatbot said it would send my inquiry to a human to answer, but I didn't hear back from them for over a week. I finally emailed again and received the shortest response that came off as very rude to me, almost as if I was bothering them. Maybe that was just my interpretation, but as someone who works in customer service, I understand the importance of apologizing and appearing kind and thorough.
For the price you pay for their jewelry, I felt that was insane.
Their earrings also bothered my ears, which is the reason I reached out. I genuinely can't tell if there's something within the metal or if they're just heavy. Though I've worn a lot of heavy earrings for many years, some of which are heavier and never bothered me. They reassured me that the posts were also sterling silver. I haven't tested them, but also haven't worn the earrings since as they really agitated my ears.
I'd personally much rather support a small business instead.
They do not refund AND do no want to send the rings back i paid for.
I ordered on the european website.
Ordered 2 rings, they were delivered but i needed them in another size so i returned them for a different size.
Upon receiving them back they said i damaged them, which is not possible because i did not wear the rings.
I asked for a refund but they offered store credit only. I cannot even buy the rings with the store credit again because my discount was 'used' and they would not give me the discount code again.
I never asked for store credit and never used it.
I asked them to return the 'damaged' rings i paid for, but they do not answer my mails anymore. 1 month and 5 emails later, still ignoring me.
Give me back my money or the rings i paid for.
This is unbelievable. The company does not care about Eu customer laws and just ignores when that is pointed out.
DO not order here!
Reply from Clocks and Colours2026-02-24
We’re really sorry to hear about your experience, and we understand how frustrating this situation must feel.
We want to clarify that once a return is received, each item is carefully inspected as part of our standard process. In cases where items show signs of wear or damage that fall outside of our return policy, we’re unable to process a refund to the original payment method. In your case, store credit was issued as a gesture of goodwill so that you would still have the full value of your return available to use.
Unique, Bold Designs with Great Quality and Service
If you’re after bold, unique, and rebellious jewellery, Clocks and Colours is the place to go. I’ve purchased a pendant and rings, and I’m beyond impressed. Each piece is rugged, full of character, and tells its own story. The craftsmanship and quality are outstanding, and their customer service is top-notch, quick, helpful and accommodating.
Made an exchange quick and stress free, no hassle very receptive and clear on their purpose being customer orientated. Anything going forward I know I can count on the online team to seek customer satisfaction.
I’ll definitely be adding more pieces to my collection and highly recommend them to anyone looking for distinctive, meaningful jewellery.
Clocks and Colours is the only place I will buy my jewelry!
Clocks and Colours is THE BEST place to buy quality jewelry. Everything is unique, solid, and beautiful. I love how they give a description and meaning to each piece they make! I’m also a gemstone girly and they use beautiful genuine stones! I have 4 pieces at home right now and 2 more on the way and I have been blown away by all of them! No where else compares to the quality, beauty and craftsmanship put into their pieces! Not only is their jewelry gorgeous, but the customer service is amazing as well! If you have a concern, they will email you back almost instantly! I highly recommend purchasing from them!
Customer service wasn’t helpful when I reached out about a checkout issue. Their discounts never seemed to work, and they kept forcing a silver cleaning kit into my order that I ended up paying for. Disappointing experience overall.
Reply from Clocks and Colours2025-10-14
Hi Alexander,
We're sorry that you had a difficult time with our checkout system.
Please note that our discounts and promotions may have specific requirements and restrictions to ensure that they are being used by eligible customers. For example, our welcome discount codes are only eligible for new customers, not for existing customers.
Our recently discontinued promotion offered a free gift with purchase. This would have been a silver cleaning kit added to your cart free of charge.
Please bear in mind that orders placed for promotional items outside of the promotional period are not eligible for the discount once the active period has ended.
If you have any further concerns involving paying for a free promo product, we would invite you to contact our support team directly at [email protected] for further investigation and assistance.
I’ve been with these folks for about 6 years and their customer support team is always giving 110%. Super easy to work with, reliable and always friendly.
I made a purchase and didn't realize they still had my old address after the fact. I emailed them explaining the situation and they were very prompt on changing the address to the new and catching it before it was too late.
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