Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Is Clocks and Colours legit?
Clocks and Colours (clocksandcolours.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredible craftsmanship, unique styles, and overall outstanding quality of the jewelry pieces they receive. Consumers also highlight the exceptionally fast customer support and helpful assistance provided when managing questions, orders, or size exchanges. Buyers often mention that transactions are smooth and pleasant from start to finish.
However, some reviewers were not happy with product durability, noting that certain items unexpectedly broke, faded, or tarnished after a short period of regular use. A few other people also felt that customer service was unhelpful or unresponsive regarding damaged deliveries, refund requests, or warranty claims.
Auto-generated from all reviews of this business. For reference only.
I ordered over $2000 worth of jewelry from this website and they never sent it to me. They just took my money and never responded to me. Their customer service never responded to me. I reached them on Instagram and they never responded to me. They’re just straight ignoring me
Reply from Clocks and Colours2025-09-30
Hello Chris C.,
We're sorry for any frustration you are experiencing as the result of your delivery delay involving Colombian customs.
Our support team has been in contact with you over the last several days across social media and direct email regarding the delay to your order delivery. We understand that this matter is urgent, and have been responding to you with the utmost care and diligence possible.
Unfortunately, the support manager handling your support case was not online during the late hours when we received your numerous messages yesterday evening seeking updates. Our support team typically replies within 24-48 hours, and we ensure all customer concerns are followed up on, especially when involving order issues. Customer trust and confidence in our products and services are our primary concerns.
As you are aware, your order is currently in the hands of Colombian customs, where FedEx has confirmed that your order is undergoing customs clearance. Once out of customers, your order will be delivered. Your order is safely on the way, it is simply taking extra time due to delays in your country's local customs, which is outside of our control.
Please rest assured that your support case is being looked after, and your delivery concerns will continue to be addressed. You can continue to reach us directly at [email protected]
Fantastic products and customer service.
I recently ordered a chain from them which sadly was too small. I emailed customer service and within 5 minutes they had responded with a solution. The entire exchange took less than 20 minutes. They were professional and courteous.
I purchased a necklace a couple of months ago, only wore once. I keep it in my jewelry box, at first it was beautiful. Went to wear it for the second time, and the silver on some of the necklace has turned gold. It has never been near water and kept in a dark spot. For the price, I don't believe it's worth it.
I placed an order with Clocks and Colours (#CUS401378) that USPS marked as delivered on August 15. The problem is that it was never delivered to my address. I live in a small building where deliveries are easy to track, and the landlord confirmed no one from USPS came that day aside from the usual Amazon driver.
I immediately reached out to Clocks and Colours support. At first, they asked me to reconfirm my address and said they would open a claim with USPS. I provided full details, including my address and phone number.
After waiting, their “investigation” concluded with them refusing to help. They claimed that since USPS marked it delivered, they must assume it was delivered—even though I provided evidence and a firsthand statement from my landlord that no delivery was made. They escalated my case to a manager, but the decision was the same: no refund, no reshipment, and no responsibility taken. Their only suggestion was for me to dispute the charge with my payment provider.
I find this response unacceptable. The company essentially pushes the blame onto the courier while leaving the customer with nothing. Their unwillingness to stand behind their product or shipping process shows poor customer service and accountability.
I have now had to warn them that I will file complaints with the Better Business Bureau and my State Attorney General’s Office, in addition to disputing the charge through my bank.
Overall, this has been a frustrating and disappointing experience. I would caution others before ordering from Clocks and Colours, as if anything goes wrong with delivery, the customer is left without support.
AND THEY HAVE NO PROOF OF DELIVERY
Reply from Clocks and Colours2025-08-19
Hello Oskar,
Thank you for providing us with this feedback. We're very sorry that you felt the outcome of your delivery claim did not meet your expectations.
We will work to ensure that all of our customers receive their orders accurately and in a timely manner. Under circumstances where orders do not reach their final destination and are not delivered, we will take direct action to help our customers and ensure that they receive what they paid for. If there is an issue with a delivered customer order, we will work with customers to facilitate a replacement or a return at their choosing.
However, in situations where orders are marked as accurately delivered, we must rely on evidence provided by both the customer and the delivery carrier to determine whether a reshipment or reimbursement is eligible.
As your order was delivered to your location without any clear evidence contradicting the delivery of your order aside from word of mouth from your landlord, we regretfully could not approve your delivery dispute claim.
If you do require additional support in the future, we would invite you contact us again directly at [email protected].
Clocks and Colours stands for quality and unique designs.
The silver pendants and necklaces are from high quality.
Customer support is fantastic, the response is quickly and they assist you to make the right choice.
The delivery company in Europe “DPD” is a nightmare. No notification when the delivery but the worse thing is they leave your package outside on the street in front of the door when you are not home.
People just can take your package.
As notification you get delivered.
But in reality the just left your package on the streets.
So Clocks and Colours go for another delivery company.
I got confused from PayPal and thought what they "PP" sent me was the tracking for my CC order. Customer service was patient and really helpful. This is my second ring from them. Love this brand.
Purchased from these guys for years and have only had to problems and both are the clasp on the necklace and just as quick I reached out I received the replacement. Some one didn’t like the warranty process but it’s honestly an easy one and how else are you going to cover your company from people trying to take advantage. No complaints here they are always helpful and have stood behind the products since I started shopping with them 4-5 years ago
Not only do I love the pieces and the craftsmanship of the company. I recommend it to everyone I know who’s into jewelry! But their customer service is top notch. I reached out to for one of my pieces for warranty service. And they responded very quickly. Within minutes. I’ve never seen a company run so well. They had all the instructions I needed to move forward. I like this company so much I wish I could work with them in the future!
I ordered the Safe Harbor ring a few years ago. Love it! Through out that time I have wanted the pendant High Noon. I finally pulled the trigger. Ran into an issue and had to contact CS over the weekend. Richard replied and resolved my issue within minutes. Can’t wait for the pendant to arrive!
Clocks and Colours always delivers a great product with great customer service. If something is wrong they are right there to assist to make it right. By the way there is really never a problem. But if one arrived they will honor it and make it a seamless experience. Tortuga ring was my first purchase back in 2017 still wear it everyday.
Every ring I've purchase has been amazing. The Team are super helpful and effecient when inquiring about anything. I have purchase four different rings from them and each one has so much fine and intricate detail. There are so many more pieces I want. The company is honestly amazing. No other company comes close.
I’ve spent thousands of dollars with them, I had one prior issue and it was resolved. But I made my biggest purchase with them and the turquoise stone broke the first time i got the bracelet. I tried to resolve it but they came to no resolution. And had an insane return policy to even confirm the damage.
Reply from Clocks and Colours2025-08-01
Hi Kellan, we're sorry for any misunderstandings you may have derived from your support case.
Our customer support team tried to get in touch with you more than once after your initial inquiry about your damaged item, but we did not receive a response from you to help you further.
We do require certain steps to be completed when providing remote support for warranty claims, though this process is fairly simple whereby we confirm just a few key pieces of information, and require some images to inspect the issue. Unfortunately, we cannot provide assistance with a warranty claim without this information.
If you do require further assistance in the future, our customer support team is available any time, and typically replies in under 24 hours. Thanks for being a loyal customer.
I know there are a fair amount of negative reviews, however I have to say that I’ve been exceptionally pleased with everything I’ve ever purchased (4 rings, two necklaces, and a bracelet)
The products are great quality, the customer care teams that I’ve interacted with have been great.
I have every intention of making several more purchases and hope I continue to luck out.
These guys are on the ball. I’ve bought a lot of stuff from this company. You cannot beat this company with the consistency and professionalism. It’s easy to support Clocks & Colours because these people truly do love what they do & what they represent. You don’t find companys like that very often any more. You cannot beat how these people do their jobs. THIS COMPANY is that company. I’m tellin ya, that’s just their employees! I haven’t even begun to brag about their product. Let me say this. Clocks & Colours overall is nothing short of sublime.
Extremely responsive when having an issue. They were in constant contact and had the ability to try and fix the issue and willing to send another product out.
Huge fan of clocks and colours. Never had a company being this responsive this quickly to an issue on the order
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