I really like CoinLedger's support
I really like CoinLedger's support. I had lots of help from Farouk. They are friendly, experienced and helpful. I was able to successfully clear up missing cost basis information and generate my 2025 tax reports.
About CoinLedger
Data updated- Website
- coinledger.io
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 80 reviews
- Replies to negative
- 100% (12/12)
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Is CoinLedger legit?
CoinLedger (coinledger.io) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 80 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
I had a great experience with…CoinLedger
I had a great experience with CoinLedger. The software is very impressive and highly intelligent. The supporting training videos were very helpful and really well executed. Even better was the Customer Support. It was absolutely first rate. Chris was able to address all of my questions and issues quickly and succinctly. I recommend CoinLedger without reservation.
Great service thoroughout for DFY by CL
Jon Tan is great and Benjamin Yoder offered me service after discussion that was helpful. Hoping I won't need this service again the future but if I do I'll reach out again and would ask to be set up with Jon Tan. Jon is a very capable, competent, and patient man. Can't thank him enough and don't have anything negative to say about the experience he provided at all.
Suspicious platform
Ended up calculating my capital gains elsewhere. They emailed me asking if i needed support with anything. Asked them to confirm my account was deleted via FOUR emails since March, along with all associated data. No response. They just ghosted me altogether. Never had such trouble getting my account deleted. Dont set up or start an account with them if youre unsure about using their services because you will not get any help with account/data deletion
Reply from CoinLedger2026-04-03
Hello there, We have requested more information about your case. Please inform your CoinLedger account email privately, and we will ensure your account gets deleted from our systems. Best, CoinLedger
GREAT EXPERIENCE -I worked with…
GREAT EXPERIENCE -I worked with Christopher Vodicka and I cannot say enough good about him. He was so patient and got down to my level to help me. I referred another friend to coin ledger because of my experience with Christopher. Thank you so much.
Fast and Responsive Service
The team was very responsive, and the data reconciliation was completed quickly.
Essential tool for crypto tax preparation
Coinledger has become an indispensable tool for organizing and preparing my crypto taxes. The platform itself is very intuitive, and I appreciate how it is able to consolidate transactions across multiple wallets and exchanges into a single, organized report. What continues to stand out, though, is the quality of customer support. I once again worked with Farouk, who was extremely responsive, patient, and helpful throughout the process. He took the time to review my questions in detail and guided me through resolving some complex transaction history issues without making it feel overwhelming. Overall, CoinLedger made what could have been a very stressful process much more manageable. Between the software and the support team, I felt confident in the final report I generated.
Crpto taxes are difficult
Crpto taxes are particularly difficult to navigate. This was my fourth year using CoinLedger and clearly the most difficult with the new tax system. It seemed a bit expensive, but complications using 4 exchanges made it necessary and worth the money. I got great feedback and communication from CoinLedger…surprising in this age of robotic interference. Definitely 5 stars from me
Farouk, thank you!!!
Farouk, thank you so much for helping me. My crypto information was a mess, so much missing info. You guys are the best you took me through it by the hand through many emails and we got it straightened out !!!
I have used CoinLedger to handle my Crypto & tax reporting
I have used CoinLedger to handle my Crypto tracking and reporting for two years. Last year the process of integrating CoinLedger's output into Turbotax went very well. This year is obviously a bit more of a challenge due to 1099-DAs and shifting government requirements, but from what I see so far, the product is accurately and fairly reporting my transactions. From a support perspective, the CoinLedger team (Farouk most frequently) has been nothing short of amazing! I have run many question past them this year. Each time I received a quick response and valuable insight to get the job done correctly.
I had an issue that I could not resolve…
I had an issue that I could not resolve on my own and Farouk from support responded very quickly and showed me how to resolve it. Thank you Farouk!
Farouk contacted me after I had been in…
Farouk contacted me after I had been in to their support site. He answered my question very fast. Very much appreciated. Having in mind it is tax season makes it even more impressive.
Amazing service
Amazing service, I would not have been able to submit forms on time or nearly as accurate the first time around without Jamie's help!
Karel provided excellent support with question
Karel provided excellent support in answering my question about missing items in the 8949 report. He provided a clear explanation with screenshots of how to fix the problem and ensure the values were being included and calculated without issue.
Jamie did a great job and he is also…
Jamie did a great job and he is also very personable and easy to work with. I wouldn’t hesitate to use his services again or recommend him to my friends.
Amazing Customer Service
Yuri was great! Our issue spanned several weeks and he was on top of communicating updates etc. In this day and age, it was relieving to work with someone like Yuri. He is the reason I will continue to work with CoinLedger.
Very Happy With Customer Support
The AI was not much help to me and it took awhile to get past it to a real person. Once I did, I was emailing with Farouk and my issue was taken care of immediately. Very happy with their customer support.
Customer Service
I needed clarification on my 2025 Tax Report and Caio provided quick, helpful customer service. Very positive assistance with tax reporting year-after-year!
Took the worry out of my hands
Took the worry out of my hands. Thank you!
Coinledger doesn’t recognize a loss
Coinledger doesn’t recognize a loss, even though purchase price is downloaded. Shows zero cost for USDC, will not sync with Bittensor wallet. Too many transactions have to be manually downloaded. What am I paying them for?
Reply from CoinLedger2026-03-23
Hello there, Our support team can help navigate these items with expertise - please send us an email at [email protected] so that we can assist you. All the best, CoinLedger