ComMarker is a leading brand in the field of laser marking and engraving, providing high-quality and efficient solutions for various industries. With its advanced fiber laser technology and innovative design, ComMarker laser marking machines are widely used in the fields of electronics, jewelry, automotive, medical, and more.
Written by the business, not verified by us.
Is ComMarker legit?
ComMarker (commarker.com) has a 4.2 out of 5 rating on OK.one, based on 92 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 80% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-10-24.
Purchased the B4 ComMarker from Amazon, and some accessories straight from ComMarker. Yes, it was a small fortune to me, so I was very anxious about shipping. Reached out several times with questions and updates. Customer service was extremely patient and helpful. All arrived well before expected and undamaged. Still getting to know the machine as there is quite a learning curve, but so far it seems great.
So far I got to say the support was great when I received a damaged product. Getting me a new one was super fast. As I am still learning to use the fiber but the laser itself seems to work just fine. I have not had any issues and thoroughly enjoying my experience so far. Having a US based way to go online and make a purchase this seems to be a really great deal.
I have not received my Fiber Laser yet, though you said it should be shipped the 18 of February. But it seems that is not even shipped by this day.
Reply from ComMarker2024-04-09
Hi Nicklas，we are so sorry for making you trouble. ComMarker is committed to providing customers with a perfect shopping experience.So EU warehouse is coming soon. In this way, it can make EU delivery time faster than now. Waiting to see you again.
On contacting ComMarker, they provided valuable information about the ComMarker products advising the most appropriaate purchase that would fit my specific needs.
The delivery of the items I purchased was quick.
The machine and accessories I purchased are performing very well.
I have had a good experience dealing with Commarker.
5 stars is not enough it should be 7
for this
Fast shipping. Packaged great … box came damaged but nothing inside ….not even a scuff
Easy to assemble… awesome quality
Works great with Light burn with galvo
Only bad thing about it
I had to box it up because im moving ….. i miss it .. i have gone back to the boxes several times to unpack it
Keep up the great work
Delivery time on the website approx. 5 days. So we ordered and it took a week for it to be shipped. According to the email, shipping now takes 3-4 weeks.
Here you are being taken for a ride and only get excuses in response. Unfortunately there is no transparency towards the customer.
Let's see if the laser actually arrives or if we have to get our money back.
Addendum: requests for help are suddenly no longer being answered. No response received even after asking several times. Very poor customer service.
Reply from ComMarker2024-04-09
Hi Melanie，we are so sorry for making you trouble. EU warehouse is coming soon,which can save more time for EU clients. Pls contact [email protected] to get any service.
Com Marker has a great product with B4 laser. I was very Suprise at the size of the 30 watt laser. I would have two people for moving the box and set up next time. It was package well so no damage was done to laser during shipping. The only reason I did not give it 5 stars is the driver for ezcad did not load. I was planning on running Lightburn so I went ahead and download it. So no real problem. And yes I would buy it again.
I emailed an enquiry before purchasing and I got a very good quick reply. I asked 2 more questions which were ignored. I wrote again saying that I was surprised that there was no reply, this was also ignored. Not good enough.
Reply from ComMarker2024-04-09
Hello Stephen,maybe there was something mistake between us. We suppose has good conmmunication before order.If you have any problems, pls feel free to contac [email protected].
Shipping caused a lil damage just 2 panels distorted holes fully through 2 layers of cardboard
But it all works awesome
Functions just great
Fast delivery
Great value for price
I ordered this several weeks ago and still have not received the product. I contacted the company and they said they were sending another one from China and to expect it in about a week. This was over a week ago and still nothing. pretty sure I have been scammed.
Received sooner than expected. Well packaged. Options for the price is great. Could use more material settings for those of us new to fiber lasers. Simple diode lasers have examples for multiple material types.
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