Thousands of vintage clothing items, including Vintage Costumes, Victorian Tea Dresses, Rococo Gowns, Gothic Bridal Dresses, and Baroque Capes, are popular in multiple countries…
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Is CostumesLive legit?
CostumesLive (costumeslive.com) has a 3.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-10-24.
We ordered this for Christmas present and it finally arrived today to little and we measured him by their height chart. Made super small and he's a small kid.Reading return policy and they will charge 15% restock fee when it's impossible to order right size apparently by their order form. We are so disappointed Ted our 6 yr old grandson has been waiting for this and we can't get a quick resolution! I tried to get number they say you have to have for return and got nothing! I shouldn't have to pay to restock and will not re order from this company and if I knew it was coming from another country I wouldn't have ordered this time! I just want to get the size I need and get the present to my grandson! We ordered small according to his height but looks like we need medium!
I ordered this last minute as the one ordered from Amazon wasn’t delivered. I stressed I needed it for Christmas and the team at CostumesLive made it happen. They saved Christmas!! Costume is exactly as described as well!
We have not recieved our order from this company now all tracking info has disappeared from the wife’s phone they have my money I have no product they need to do something can’t call them it’s a bad number.
Reply from CostumesLive2023-01-04
Dear customer,
Happy new year! Thank you for shopping at CostumesLive. Sorry didn't reply you in time due to official holiday. You can contact us by below several ways:
https://www.costumeslive.com/help/afterconsultation.html
Email address: [email protected]
WhatsApp: +86 18382240296
Phone: +86-28-8672-8739
Best regards.
I made a mistake ordering through this company, didn't realise until it was too late that I'd paid almost twice as much as I expected (didn't realise it was listed in USD and I was billed in AUD). I contacted the site to cancel the order within 10 minutes of payment as the site said it would refund in full if requested within 24 hours. I then had a message saying I would not receive a full refund as it had been over 24 hours and there was a bit of back and forth about why I was cancelling and how I was actually paying less because it was in USD. Please. This is when I started to accept I'd likely been scammed. Anyway...after a weekend passed I finally received a message saying I'd receive a refund and to just wait for some time for it to be processed. Fast forward to a month later, I contacted my bank to cancel and refund the money as I had not received anything. The bank refunded me within 24 hours. I then received a message from Costumeslive saying they'd processed the refund. If I had to go through my bank for the refund then just say that. Maybe this would've been a good experience if I'd not needed to cancel but this time no, I would not recommend this site. I would recommend the business not argue with and insult the intelligence of their consumers - if a refund is requested, just provide it and the consumer is likely to leave a better review and might do business with you in the future. Because of this I will never order through here again and will warn anyone I know against what seems like a shady business.
Reply from CostumesLive2022-12-14
Dear customer,
We feel terribly sorry about what happened. It was our fault that didn't deal with this problem properly. We don't wanna make you angry with us. If we did, we apologize sincerely. We appreciate you buy our product and trust us, and put up your opinion about our service to make us improve. It is so sorry that makes you in a bad mood. We have already refunded you and sent you screenshot for you to check. The refund process delays recently. Sorry to make you wait. We do apologise for the inconvenience caused.
Best regards.
Quality and service excellent A++ customer service is outstanding helped in everyway from day one gave advice and checked regularly with stages of delivery outstanding A++ looking forward to future purchases thank you for everything
Ordered a wonder woman costume for my gf. Everything was as pictured and came in the time frame given. Seller was responsive and resolved any issues I had in a timely manner. I recommend this service.
Ordered an outfit for my son to attend a Halloween event! My son really loved his outfit, had some help from customer service too who sorted out my query promptly. Material is high quality. Thanks so much will be ordering again.
1. Shipping is too expensive
2.your item most likely isn’t going to arrive on time
3.I canceled my order and was told that my money would be refunded in 7-10 buissness days. I waited longer than that and my money wasn’t returned and I had to go through my bank to get the money back.
Reply from CostumesLive2022-10-27
Dear customer, we appreciate you buy our product and trust us, and put up your opinion about our service to make us improve. For shipping fee, as it is international transport, the shipping fee will be higher than the local transport. For delivery time, on the product page shows the preparaion time and shipping time. If you are in a hurry, you need to buy in advance or choose expedited shipping. Due to the Halloween season, we can't 100% guarantee the time. For refund process, the refund will come to you in 7-10 business days normally. As now it is Halloween season, the process delays. We feel sorry about this. We replied you will deal with your refund first and the money will come to you in 1-2 days and now the refund is completed and we sent you the screenshot to check.
Best regards.
Costume took 4 weeks, was LATE, WRONG SIZE, and NOT AS ADVERTISED
I am still waiting for my son’s costume ordered October 4th for Halloween. It’s already October 25, and the tracking number emailed isn’t even found! based on recent reviews, I question the legitimacy of this website and company. So upsetting that people scam knowing it would disappoint so many innocent children. I’m so mad and now have to race around to get a costume for my son. So super super angry 😡 I want my money back!. All this garbage about not being able to refund once it’s been shipped… well…. I want PROOF that it was actually shipped. A valid tracking number that actually tells me where my order is… not some bogus number that leads me to some made up delivery service’s website.
UPDATE: costume arrived Oct31 at 11:30am… not in time for son to wear to school Halloween parade so he went without dressing up as anything. PLUS… I ordered from Costumeslive specifically because they offered an XL (other sellers only had Large). The costume was WAY TOO SMALL!… like a SMALL… son couldn’t even get his head through the hole in the top. So even if it came on time, it was THE WRONG SIZE. To make matters worse… the costume was nothing like its picture…. Absolutely nothing like its picture … completely different samurai costume. Awful awful awful.
I’ve sent an email to their customer service who originally responded to my complaint, asking for my money back… I’m still waiting for a reply.
Reply from CostumesLive2022-10-26
Dear customer,
We are feel terribly sorry about what happened. It was our fault that didn't deal with this problem properly. We don't wanna make you angry with us. If we did, we apologize sincerely. We appreciate you buy our product and trust us, and put up your opinion about our service to make us improve. It is so sorry that makes you in a bad mood. Due to the Halloween season, the costume was out of stock before. Sorry didn't notify you in time. We have sent you email to tell you the logistics information. We can refund you shipping fee for compensation. Or you can apply for return after the package is delivered. We do apologise for the inconvenience caused.
Best regards.
Update: We have replied you on Nov 7th. For shipping fee, we'd like to refund you for compensation. For size problem, if you thought the actual size of the costume is not corresponding to the size chart, could you please tell us your kid's height information for check? For the costume is not as described, could you please send us the photos for check?
Lovely WhatsApp customer service, I was concern about my estimated arrival time and they explain to me very kindly, Delivery was much quicker than expected & all hassle free. beyond expectations about quality very nice and soft material!!
Costume live after I emailed them they had a representative contact me numerous times to make sure my order came on time before Halloween and they got it done and handled!very happy with the customer service and the costume it's self!started off Rocky but they got it handled for me!!I'll buy again from them!
Reply from CostumesLive2022-10-26
Dear customer,
Sorry didn't reply you in time as there is a time difference between us. Sorry to make you wait. After reading your messages, we called you and sent you the logistics information by email. We also contacted the courier to urge your package. Accoriding to the logistics information, the package was delivered successfully. We do apologise for the inconvenience caused.
Best regards.
I ordered a costume beginning of October around October the 11th 2022. I inquired to see if my costume will make it for halloween as the shipping said 8-10 days. The customer service agent replied with the tracking number which didn't answer my question as it did not work. I asked 3 more times and they still just sent me the tracking number. After thorough research I found the REAL tracking number and it might deliver November 7th or later. Incredibly unsatisfied and livid. Scam company. No one should be buying from here.
Reply from CostumesLive2022-10-20
Hello there, due to Halloween season, we feel sorry we didn't reply you time. We feel terribly sorry about what happened. It was our fault that didn't deal with this problem properly. We don't wanna make you angry with us. I have asked our related staff for dealing with your package according to quick service. If it can't arrive before Halloween, we'd like to refund you shipping fee for compensation. If you want to return the package, after the package is delivered, you can apply for it on our website.
The reviews aren’t real. Neither is their instructions on their page. I purchase something than tried canceling it right away. There was no way of me doing that. When i emailed them they responded the next day i guess they’re located in china. In their website it says once purchase you have a window of 24 hours to cancel and get ur money back. After that they dont refund the money. Instead of canceling my order with the email i sent the person ask why i was canceling it when i clearly asked to please cancel because i already had purchased from someplace else where shipping was free and i would receive it in less time. Its been 2 days they haven’t gotten back to me . I had to cancel the order with my bank. Awful store do not recommend ☹️☹️☹️
Reply from CostumesLive2022-10-17
Dear customer,
Thank you for shopping at CostumesLive. We are sorry that we don't reply you in time due to weekends. Now we have helped you cancel the order and the refund will come to you soon. According to our cancellation polity, "All of our products can be cancelled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact us to cancel your order. Once your order has been shipped, it can no longer be cancelled." As you contacted us within 24 hours after you ordered, the refund will be full.
We do apologise for the inconvenience caused.
Best regards.
Very difficult to return a purchase. These reviews on here can't be real! I call BS...
Reply from CostumesLive2022-10-13
Dear customer,
We appreciate you buy our product and trust us. We are sorry to hear that you are unsatisfied with our return service. If you want to return the package, you can apply for it on our website. After we receive the application, we will tell you the return process soon. If you have any problems about return process, you can contact us at any time and we will try to help you solve the problem.
Best regards.
Ordered for a regency themed party and the dress didn’t disappoint! Great quality fabric and cut for a ‘costume’, looked fantastic.
Delivery was much quicker than expected & all hassle free.
I was even texted to make sure that my measurements were accurate.
I was slightly apprehensive as this was more expensive than I’d usually pay out for a child’s costume. But when it arrived I was absolutely thrilled with the sizing, quality and speed of the delivery. My little boy has not taken it off! He absolutely loves it and it’s worth every penny. Would purchase from this company again in future :)
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