Hope for easy shipping
Reply from Costway2026-08-01
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
About Costway
Data updated- Website
- costway.com
- Category
- Events & Entertainment
- Location
- United States · Fontana
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 80% (37/46)
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Is Costway legit?
Costway (costway.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 80% of negative reviews. Last updated 2026-08-12.
What people say
Garbage. Fake reviews.
That is absolutely impossible this company has 4 stars. Fake reviews. I am trying to finish setup of my shoe storage for 2 months already. I am still missing part (hopefully one left, because I am just finding it out during the instruction completion, one was missing before). Now they just hold it with infinite questions. Never buy, never ever use this store, now I have garbage on my floor which, I guess, I need to also dispose now, like I have time living in New York, working almost each day.
Reply from Costway2026-07-31
Your order was placed on the other platform and have attempted to notify the customer service of the other platform to assist you with the issue. Thank you for your patience and we wish you a good day. Costway inc.
⭐⭐⭐⭐⭐ So Pleased I’m Buying Another…
⭐⭐⭐⭐⭐ So Pleased I’m Buying Another One! I purchased this mini split previously for one of my rental properties, and I have been very pleased with it. It has done a great job heating and cooling the space, and I’ve been impressed with its performance, efficiency, and overall value. As a rental property owner, I look for equipment that is dependable, effective, and reasonably priced, and my experience with this mini split has been positive enough that I’m purchasing another one for a separate rental property. For me, being willing to buy the same unit again is one of the best recommendations I can give. The first unit has worked well for my needs, and I’m looking forward to getting the second one installed. I would definitely recommend this mini split to anyone looking for an affordable and effective heating and cooling option for a home or rental property. Laurie j
Reply from Costway2026-07-28
Dear customer, Thank you for your continued trust in Costway! We're so glad to hear your second purchase was just as excellent. We look forward to serving you again! Kind regards Costway inc.
Item arrived late
Item arrived late. Had to pay for shipping for a refund and never received my partial refund back.
Reply from Costway2026-07-28
Dear customer, We regret for that problem troubled you a lot, now the package has been returned to our warehouse, the refund of $56.46 will be returned to your original account within 3-5 business days, please note to check. Returns require a standard inspection upon arrival at our warehouse before a refund can be initiated. Unfortunately, due to a high volume of returns during that period, your package was not processed as quickly as it should have been. We sincerely regret for the wait. Kind regards Costway inc.
Great furniture
Great furniture. It’s cost effective and great quality. More importantly the customer service is amazing. They are responsive and reliable. Great company!
Reply from Costway2026-07-28
Dear customer, Thank you for your continued trust in Costway! We're so glad to hear your second purchase was just as excellent. We look forward to serving you again! Kind regards Costway inc.
A bit of a mixed experience
The table is lovely, but the set up was quite a challenge. We spent a few hours with multiple adults working on it. Also, the people that went on the polls weren't formed correctly--so we had to try to cut/shave off some of the inner hole to make them all work and shove onto the poll. We did it in the end, but it was really frustrating. In the end, it's a good quality table and we've enjoyed playing with but the manufacturing needs to be fixed. Also, we had difficulties with shipping...apparently the box was mislabeled and returned to the company, but they didn't fix and resend it until I followed up.
Reply from Costway2026-07-28
Dear customer, We regret for that problem, and we will be more careful about the issue you met. Kind regards Costway inc.
Trusted sight
Costway is my trusted go to sight for buying larger items with confidence. I know I am getting quality items and fast delivery
Reply from Costway2026-07-28
Dear customer, Thank you for your continued trust in Costway! We're so glad to hear your second purchase was just as excellent. We look forward to serving you again! Kind regards Costway inc.
I ordered a side table for my living…
I ordered a side table for my living room in my tiny home and the quality was non-existent. Tried screwing legs onto it as per instructions and screws would not tighten any further to stabilise it for use. Screw holes tore trying to assemble and ended up throwing the whole thing into the rubbish. Very sub-standard for $62. Will never buy from this company again. Suggest others be very careful with purchases.
Reply from Costway2026-07-28
Dear customer, we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to [email protected]. Kind regards Costway inc
Incorrect bar
One of the bars on the side of the folding chairs i purchased was longer than the rest. After a few emails and pictures of the different sized bar, the company sent the correct size bar . My husband took and replaced the bar and its now working correctly.
Reply from Costway2026-07-28
Dear customer, Thank you for your continued trust in Costway! We're so glad to hear your second purchase was just as excellent. We look forward to serving you again! Kind regards Costway inc.
Mini magic
Delivery was weird with both components arriving at different dates. After using my vacum pump and all that goes with install the system works perfectly. Money well spent but if your new to mini split installs just know that the provided instructions are very difficult to follow i presume they have been translated. DO NOT USE a rented vac pump! Buy a new one for 90 bucks from Walmart and rent the flare tool from your local auto parts store. Pay close attention to wiring the instructions dont tell you how to open up the units to attach the wiring so just use common sense.
Reply from Costway2026-07-28
Dear customer, Thank you for your continued trust in Costway! We're so glad to hear your second purchase was just as excellent. We look forward to serving you again! Kind regards Costway inc.
2nd purchase on Costway - highly recommend
2nd purchase on Costway - excellent experience. Easy ordering, fast delivery, items arrived in great condition.
Reply from Costway2026-07-24
Dear customer, Thank you for your continued trust in Costway! We're so glad to hear your second purchase was just as excellent. We look forward to serving you again! Kind regards Costway inc.
Received what I did not order!
Delivery took longer than expected. Wrong color described was sent. I choose Rustic Brown and received Black. Table buckled near with wood splitting after set up. Probably would not order from here again.
Reply from Costway2026-07-25
Dear Customer, Thank you for your feedback. We have already communicated with you regarding this matter and would like to clarify the following:Regarding the color issue – As we discussed, we understand that the color selection was made by you during the ordering process. The item you received (Black) matches the option you selected at checkout.Regarding the damaged table – We have already reached out to assist you with the wood splitting issue. Once we receive your photos of the issue, we will forward them to our factory team for further review and assistance. We take all quality concerns seriously and are committed to resolving this matter for you. Please feel free to share any additional photos or details so we can expedite the process. Kind regards, Costway inc
Defective part. Will not provide replacement when immediately called
Purchased a five tier shelving unit from target w costway being the shipper. One of the 16 rods was defective. Costway refused to service me by shipping this 1$ piece and instead referred me back to target who has not taken care of me. Shame on both of you
Reply from Costway2026-07-24
Dear customer, we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to [email protected]. Kind regards Costway inc
Don't buy anything from costway or Walmart!
I ordered a portable air conditioner that was a 15,000 btu cooling system along with a 11,300 btu heater that had a dehumidifier built in and costway sent me a 10,000 btu system that had no heat and since I got it through Walmart I bought an extended service plan, now I have to wait 30 days to get my money back for the unit and I lost the money I paid for the service plan! I had to load it up and take it to my nearest Walmart! Since the service plan went through allstate, I have to get my money back from them! It's been a nightmare at the hottest time of this summer! I'll never buy anything from Walmart or costway again, next time I'm going to "BESTBUY!"
Reply from Costway2026-07-24
Dear customer, Your order was placed on the Walmart platform and have attempted to notify the customer service of the Walmart platform to assist you with the issue. Thank you for your patience and we wish you a good day. Costway inc.
Easy to work with and buy from
Reply from Costway2026-07-24
Dear customer, Thank you for your kind feedback! We're glad to hear you found it easy to work with us. We look forward to serving you again! Kind regards Costway inc.
Your statement that refunds can be done…
Your statement that refunds can be done in 30 days at no cost is misleading. After contact customer service they sent me a label to return and refund at no cost to me. Thank you
Reply from Costway2026-07-24
Dear customer, We are very regret to hear about your frustration and we truly understand your concern. To clarify, 30-day returning refers to returning period. But we have already issued a free return shipping label for your order. There is no cost to you for sending the item back. We value your business and regret any inconvenience caused. Kind regards, Costway inc.
Good & quick customer service
Reply from Costway2026-07-22
Thank you for your kind words. Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website. Warm regards Costway inc.
Completely flimsy and set up the whole…
Completely flimsy and set up the whole thing only to have to dismantle and return it
Reply from Costway2026-07-20
Dear Customer, Thank you for your message. We have received your email regarding the return and understand your concerns. Please be informed that we have sent you the return instructions and options via email. Kindly check your inbox and respond at your earliest convenience so we can assist you further. Thank you for your cooperation. Best regards Costway.Inc
When received the bookshelf a corner of…
When received the bookshelf a corner of it was chipped off. I went on to chat I made a claim I sent over a picture and now for some reason it said that they cannot find the claim
Reply from Costway2026-07-20
Dear customer. We have not received any emails or phone calls from you regarding product issues with this order. We emailed you via [email protected] to ask for some photos of the damaged item,please check it and reply to us soon so that we can solve the problem for you soon. Best regards Costway.Inc.
Great chairs for our pool
Fast and easy to put together.
Reply from Costway2026-07-20
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.