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Events & Entertainment

Costway

201 reviews

4.0201 reviews
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About Costway

Data updated
Website
costway.com
Category
Events & Entertainment
Location
United States · Fontana
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
80% (37/46)
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Is Costway legit?

Costway (costway.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 80% of negative reviews. Last updated 2026-08-12.

What people say

A
Anya · 1 review · Verified · Experienced 2026-07-09 ·

Fits perfectly at our bar

Reply from Costway2026-07-17

Thank you so much! We’re so glad to hear it fits perfectly at your bar. We truly appreciate your support and hope you enjoy it for a long time! Kind regards Costway inc.

V
Viki · 1 review · Verified · Experienced 2026-06-24 ·

great job

everything was great and on time

Reply from Costway2026-07-18

Thank you so much for your kind words! We’re really glad to hear everything was great and delivered on time. We truly appreciate your support and hope to serve you again soon! Kind regards Costway inc.

M
Marco Bianchi · 2 reviews · Experienced 2026-07-07 ·

Good

Good, I like it. Good service, good product.

Reply from Costway2026-07-17

Thank you so much! We’re happy to hear you liked it and had a good experience with both the service and the product. We really appreciate your support! Kind regards Costway inc.

A
Addison Davis · 1 review · Verified · Experienced 2026-07-13 ·

Received item damaged and not usable

Received item damaged and not usable. Called company and cat any help or return label.

Reply from Costway2026-07-18

Dear customer, We completely understand how you feel when encountering issues with the product during installation and use. We have sent you the latest solution via [email protected]. Please kindly check your inbox. We hope to resolve your issue as soon as possible. Kind regards Costway inc.

C
Cory英国 · 111 reviews · Experienced 2026-07-17 ·

Avoid this company

I would strongly advise people to think twice before buying from this company. A family member purchased a 12ft swimming pool through the company’s TikTok shop. When it arrived, it was nothing like the product shown in the advertised images, which was very disappointing. There were also several quality issues. The filter pump leaked constantly because one of the rubber seals arrived damaged. We provided the company with clear video evidence and photographs of all the faults, but responses were extremely slow. Initially, they offered a £20 partial refund, which we declined. They then increased the offer to £40, which we accepted, but the refund never arrived. We eventually had to open a dispute through PayPal. Despite being given the opportunity to respond, the company ignored PayPal’s correspondence. As a result, PayPal ruled in our favour and refunded the full purchase price. Unfortunately, the pool itself continued to deteriorate. Holes started appearing in the liner, the material was very weak, and the overall build quality was poor. In the end, it had to be taken to the tip. Based on our experience, I cannot recommend this company. The product quality was unacceptable, customer service was poor, they do not answer the phones and we only received our money back because PayPal stepped in and seen all of the evidence / screenshots and issues we had received. Buy at your own risk.

Reply from Costway2026-07-18

Dear customer, we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to [email protected] Thank you Kind regards Costway inc.

h
healingwithbarb美国 · 2 reviews · Verified · Experienced 2026-06-25 ·

Fast shipping

Fast shipping, easy assembly, and the product actually exceeds our expectations

Reply from Costway2026-07-18

Thank you so much for the wonderful review! We’re so happy to hear the shipping was fast, assembly was easy, and that the product exceeded your expectations. That’s exactly what we love to hear, and we really appreciate your support! Kind regards Costway inc.

t
thang nguyen美国 · 2 reviews · Verified · Experienced 2026-06-25 ·

The best Quality!

Very Fast Shipping and The Quality of the product is always Amazing!

Reply from Costway2026-07-18

Thank you so much for your awesome review! We’re thrilled to hear you’re happy with the fast shipping and the amazing quality of our product. Your continued support means a lot to us, and we truly appreciate you taking the time to share your experience! Kind regards Costway inc.

L
Lourdes Santos美国 · 1 review · Verified · Experienced 2026-07-10 ·

Great and fast services

Great and fast services Thank you

Reply from Costway2026-07-18

Thank you so much for your kind words! We’re glad to hear you were happy with our great and fast service. We truly appreciate your support and hope to help you again soon! Kind regards Costway inc.

J
Jacqueline M Mccargo美国 · 1 review · Verified · Experienced 2026-07-10 ·

Easy to order and product was in good…

Easy to order and product was in good condition

Reply from Costway2026-07-18

Thank you so much for your feedback! We’re happy to hear the ordering process was easy and that your product arrived in good condition. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.

P
Paul Quintana美国 · 5 reviews · Verified · Experienced 2026-06-25 ·

Beautiful outdoor furniture

Fast delivery furniture in perfect condition

Reply from Costway2026-07-18

Thank you so much for your great review! We’re so glad to hear your furniture arrived quickly and in perfect condition. We truly appreciate your support and hope you enjoy it! Kind regards Costway inc.

P
Pragnesh Shah美国 · 1 review · Verified · Experienced 2026-06-24 ·

Good product

Good product, as described

Reply from Costway2026-07-18

Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.

T
THOMAS BRACKETT美国 · 6 reviews · Verified · Experienced 2026-06-25 ·

My merchandise arrived on time and…

My merchandise arrived on time and packed well. Very pleased with it and the price was good. Quality was excellent for the price paid. Highly recommend it and the seller.

Reply from Costway2026-07-18

Thank you so much for the amazing review! We’re thrilled to hear your order arrived on time, was packed well, and that you were pleased with the quality and value. Your recommendation means a lot to us, and we truly appreciate your support! Kind regards Costway inc.

m
mandadw美国 · 2 reviews · Verified · Experienced 2026-03-23 ·

patio umbrella is awesome!

patio umbrella is awesome! honestly i wasn't sure i'd get anything worth much because the cost was so low buy my solar patio umbrella is amazing! great quality for the price.

Reply from Costway2026-07-18

Thank you so much for the awesome review! We’re so happy to hear your solar patio umbrella exceeded your expectations and delivered such great quality for the price. Your feedback means a lot to us, and we truly appreciate your support! Kind regards Costway inc.

M
Ms G美国 · 1 review · Verified · Experienced 2026-06-20 ·

Great customer support and a good…

Great customer support and a good product. Very pleased!

Reply from Costway2026-07-18

Thank you so much for your kind words! We’re thrilled to hear you were happy with both our customer support and the product. We truly appreciate your support and are so glad you’re pleased! Kind regards Costway inc.

A
Anthony · 3 reviews · Verified · Experienced 2026-06-23 ·

Price was cheaper from Amazon

Service was great in resolving my issues Was upset with the delivery time, bit that was not their fault

Reply from Costway2026-07-17

Dear customer, Please understand that according to website policy, we don't accept price adjustments between third part platforms no matter the price differences. And the order from https://www.costway.com/ has been cancelled and refunded. For the order placed on Amazon platform, a refund has already been provided for you and we have attempted to notify the customer service of the Amazon platform to provide further assistance. Thank you for your patience and we wish you a good day. Costway inc.

C
Chris Waywell · 277 reviews · Experienced 2026-07-01 ·

I bought a Costway air con tower fan…

I bought a Costway air con tower fan two years ago and it has been brilliant I can’t praise it enough

Reply from Costway2026-07-17

Thank you so much for your amazing feedback! We’re thrilled to hear your Costway air con tower fan has been brilliant for the past two years. It means a lot to know it’s served you so well, and we truly appreciate your support and kind words! Kind regards Costway inc.

A
Ash · 1 review · Verified · Experienced 2026-07-08 ·

Nearly impossible to assemble

The quality of the 2 nightstand I received was terrible and the process of putting it together was nearly impossible. We had to donate both partially put togther. Never again will we be buying your porducts.

Reply from Costway2026-07-17

Thank you for taking the time to share your experience with us. We truly regret to hear that the assembly process was so challenging and that the quality of the nightstands did not meet your expectations. We will contact you via [email protected]. Please pay attention to check. We hope to solve your problem as soon as possible. Kind regards Costway inc.

H
Hayley Briggs · 1 review · Verified · Experienced 2026-06-24 ·

Item was exactly as pictured

Item was exactly as pictured and materials of the product exceeded expectations. I feel the pricing is fair (on sale $62) for the quality and size compared to other swings.

Reply from Costway2026-07-17

Thank you so much for your thoughtful review! We’re so happy to hear the item was exactly as pictured and that the materials exceeded your expectations. It’s also great to know you felt the pricing was fair for the quality and size. We truly appreciate your support and hope you enjoy your swing for a long time! Kind regards Costway inc.

T
Teri Stred · 1 review · Verified · Experienced 2026-06-24 ·

Great first hoop

Reply from Costway2026-07-17

Thank you so much! We’re glad to hear it’s been a great first hoop. We really appreciate your support and hope you get lots of enjoyment out of it! Kind regards Costway inc.

B
Bertha Guyton · 1 review · Verified · Experienced 2026-06-24 ·

Disappointed

Disappointed, because the product was not the size I thought it would be. I wanted an adjustable standing podium and it's more like an adjustable desk. Maybe if some one was standing by it in the picture I would have been able to tell this.

Reply from Costway2026-07-17

Thank you for taking the time to share your thoughts with us. We sincerely appreciate your honest feedback. Your suggestion is very valuable, and we will definitely pass it on to our product and marketing teams for consideration. They will review whether we can improve the images or descriptions to give customers a clearer sense of scale in the future. We hope you will still find a good use for the item. If you have any further questions or need assistance, please don't hesitate to contact us at [email protected]. Kind regards Costway inc.